Deploy design approaches that facilitate uptake
Table 5 below summarises the evidence around design approaches that inhibit and facilitate uptake of decision support systems. Approaches are categorised into Osheroff’s “Five rights” as outlined in Section 2.2 above.
Table 5: Evidence on design approaches that inhibit and facilitate uptake of decision support systems - categorised into Osheroff’s “Five rights” framework
DSS Five Rights |
Barriers |
Facilitators |
Right information |
DSS content or algorithms are incorrectly defined or do not reflect evidence-based practice
Borum, 2018; Van Dort, 2022 |
Khairat-2018; Wright-2015; Kouri, 2022; Wu, 2012; Van Dort, 2022 |
Inaccurate patient information / lack of patient information / mistrust in information
Borum, 2018; Van Dort, 2019 |
Van Dort, 2019; Keyworth, 2018; Kilsdonk 2017 |
|
DSS content does not meet user needs.
Borum, 2018; |
Keyworth, 2018 |
|
Right format |
Alert fatigue / over alerting and nuisance alerts.
Borum, 2018; Lee, 2020; Van Dort, 2019; Liu, 2021; Miller, 2018; Olakotan 2020 |
Khairat-2018; Van Dort, 2019; Miller, 2018; Olakotan 2020 |
Presentation and formatting of information is not clear or helpful to the user.
Borum, 2018; Kennedy, 2019 |
Kennedy, 2019; Khairat, 2018; Kennedy, 2019; Kilsdonk 2017 |
|
Over-dependence on manual input of data.
|
Borum, 2018; Westerbeek, 2021; Kouri, 2022 |
|
Usability
Borum, 2018; Olakotan 2020,
|
Keyworth, 2018; Kilsdonk 2017 |
|
Right time |
Inappropriate timing of DSS
Borum, 2018; Kilsdonk 2017; Olakotan 2020 |
Kennedy, 2019; Kilsdonk 2017; Olakotan 2020 |
DSS is inefficient – e.g. slow to run, too many clicks.
Borum, 2018 |
Wright, 2015; Olakotan 2020 |
|
Right channel |
Hardware and software issues
Borum, 2018; Keyworth-2018; Wright-2015; Olakotan 2020 |
Keyworth, 2018; Olakotan 2020 |
Lack of interoperability
Borum, 2018 |
Kouri-2022; Wright-2015; Thomas-Craig-2021; Kilsdonk 2017 |