Warning
Consider strategies for personalising the care you deliver and prioritising the patient voice.

Health literacy techniquesSource: Health Literacy Place

Description: the toolkit contains information, examples, and background to:

  • Access to healthcare
  • Communication to strategies
  • Encouraging patient questions
  • Informed consent
  • Long-term conditions
  • Medicine management
  • Self-management

 Techniques include:

  • Teach Back
  • Chunk and Check
  • Use pictures
  • Use simple language
  • Routinely offer help with paperwork

Target audience: all those working in health and social care.

Access: free online resource.

What matters to you? Source: Healthcare Improvement Scotland

Description: no set learning objectives. It provides information on how to make shared decisions.

Target audience: public facing.

Access: free online resource

TURAS person centred care zone Source: NHS Education for Scotland (NES)

Description: no set learning objectives. This links to other modules eg. the Duty of Candour eLearning module on TURAS.

Target audience: all those working in health and social care.

Access: TURAS log in required.

Person and family centred careSource: Institute for Healthcare Improvement (IHI)

Description: no set learning objectives

Target audience: all health and social care staff

Access: free online resource, although some resources require registration with IHI.

Editorial Information

Last reviewed: 01/11/2024

Next review date: 30/11/2025

Reviewer name(s): NES Realistic Medicine Team.