Palliative and end of life care (Care homes & care at home)
Connect: Try to connect with the person by using empathy and sensitive listening to show you understand their experiences and emotions.
Presence and warmth: This involves acting in a positive, warm-hearted and friendly way. Use touch appropriately – for example, holding the person’s hands and asking how they are feeling.
Respect: Show that you appreciate the person as a thinking and feeling individual, not just as a social care case.
Care: Be sensitive and respond to the needs of the moment. Give comfort, reassurance and encouragement when things are difficult – verbally or by appropriate use of touch, for example, an arm round someone’s shoulders when they are suffering.