H

Higher risk

Is this person's current health and wellbeing status likely to mean they are at higher risk already of not doing well from the future intervention (e.g., are they obese, smoking, not physically active, have raised blood pressure etc) and an active prehab approach is best?

O

Ongoing needs

Is the person likely to have ongoing needs, that if not proactively planned for, will lead to repeat or increased primary care needs (in and out of hours) e.g., pain levels, anxiety, mobility issues etc., that if we were to get in front of the challenge and help form an action plan or coping system, they would feel better and service use would be improved?

W

With support

Is this person not likely to use/be able to independently use the self-directed Waiting Well offer (via self-referral into community resources, use of digital tools, or by self-help on Waiting Well inform pages), but their future health and wellbeing is likely to be a risk of deteriorating in waiting, do we need to proactively triage/refer for Waiting Well support?

Without support

Whilst this person has areas in which they should make changes with Waiting Well, but they have strong motivation and resilience factors (such as strong family support, already well connected in the community, digitally enabled, financial ability to tap in to some other supports etc.)

What matters to the person

Are they focused on remaining stable but not actively motivated or ready to make a Waiting Well plan and changes? Or do they have a few areas that are getting in the way of their health and wellbeing improving and they would like help to work through these?