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Right Decision Service newsletter: October 2024

Welcome to the Right Decision Service (RDS) newsletter for October 2024.

1.Contingency arrangements for RDS outages

Development of the contingency solutions to maximise RDS resilience and minimise risk of future outages is in progress, aiming for completion by Christmas. As a reminder, these contingency arrangements  are:

  • Optimising mobile app build process
  • Mobile app always to be downloadable.
  • Serialising builds to mobile app; separate mobile app build from other editorial and end-user processes
  • Load balancing – provides failover (also enables separation of editorial processes from other processes to improve performance.)

 

In the meantime, a gentle reminder to encourage users to download essential clinical toolkits to their mobile devices so that there is an offline version always available.

 

2. New deployment with improvements.

A new scheduled deployment with minor improvements drawn from support tickets, externally funded projects, information related to outages, and feature requests will take place in early December. Key improvements planned are:

  • Deep-linking to individual toolkits within the RDS mobile app. Each toolkit will now have its own direct URL and QR code, both accessible from the app. These can be used to download the toolkit directly where users already have the RDS app installed. If the user does not yet have the RDS app installed, they will be taken to the app store to install the app and immediately afterwards the toolkit will automatically open and download. Note that this will go live a few days later than the improvements below due to the need to link up the mobile front end to the changes in the content management system.
  • Introducing an Announcement Header field to replace the hardcoded "Announcements and latest updates" text. This will enable users to see at a glance the focus of new announcements.
  • Automated daily emptying of the recycling bin (with a 30 day rolling grace period)  in the content management system. A bug preventing complete emptying of the recycling bin contributed to one of the outages earlier this year.
  • Supporting multiple passcodes (ticket 6079)
  • Expanding accordion section to show location of a search result rather than requiring user coming from a search result to manually open all sections and search again for the term.
  • Displaying first accordion section Content text as a snippet on the search results page as a fallback if default/main content is not provided
  • Displaying the context of each search result in the form of a link to the relevant parent tool/section. This will help users to choose which search result is most likely to be appropriate for their needs.
  • As part of release of the new national benzodiazepine quality prescribing guidance toolkit sponsored by Scottish Government Effective Prescribing and Therapeutics, a digital tool to support creation of benzodiazepine tapering/withdrawal schedules.

We are also seeking approval to use the NHS Scotland logo and title for the RDS app on the app stores to help with audience engagement and clarity around the provenance of RDS.

3. RDS Search, Browse and Archive/Version control enhancements

We are still hopeful that user acceptance testing for at least the Search and browse enhancements can take place before Christmas. Thank you for your patience and understanding in waiting for these improvements. Timescales have been pushed back by old app migration challenges, work to address outages, and most recently implementing the contingency arrangements.

4. Support tickets

We are aware that there continue to be some issues around a number of RDS support tickets, in part due to constraints around visibility for the RDS team of the tickets in the existing  support portal. We are investigating the potential to move to a new support ticket requesting system from early in the new year. We will organise the proposed webinar around support ticket processes once we have confirmed the way forward with the system.

Table formatting

There is a known issue with alterations in formatting of some RDS tables which seems to have arisen as a result of the 17 October deployment. Tactuum is working on a fix and on implementing additional regression testing to prevent this issue recurring.

5. New RDS toolkits

Recently launched toolkits include:

NHS Lothian Infectious Diseases

Scottish Health Technologies Group – Technology Assessment recommendations

NHS Tayside Anaesthetics and Critical Care projects – an innovative toolkit which uses PowerAutomate to manage review and response to proposals for improvement projects.

If you would like to promote one of your new toolkits through this newsletter, please contact ann.wales3@nhs.scot

A number of toolkits are expected to go live before Christmas, including:

  • Focus on dementia
  • Highland Council Getting it Right for Every Child
  • Dumfries and Galloway Adult Support and Protection procedures
  • National Waiting Well toolkit
  • Fertility Scotland National Network
  • NHS Lothian postural care for care homes

6.Sign up to RDS Editors Teams channel

We have had a good response to the recent invitation to sign up to the new Teams channel for RDS editors. This provides a forum for editors to share learning, ideas and questions and we hope to hold regular webinars on topics of interest.  The RDS team is in the process of joining participants to the channel and we’d encourage all editors to take part, using the registration form – available in Providers section of the RDS Learning and Support area.

 

7. Evaluation projects

The RDS team has worked with colleagues in NHS Grampian and the Digital Health & Care Innovation Centre to evaluate the impact of the Prevent the progress of diabetes web and mobile app in a small-scale pilot project. This app provides access to local and national resources and services targeted at people with prediabetes, a history of gestational diabetes, or candidates for remission. After just 8 weeks of using the app, 94% of patients reported increased their knowledge and understanding of diabetes, and 88% said it had increased their confidence and motivation to make lifestyle changes, highlighting specific behaviour changes. The learning from this project is informing development of a service model based on tailored support for patient groups with, high, medium and low digital self-efficacy.

Please contact ann.wales3@nhs.scot if you would like to know more about this project.

  1. Training sessions for new editors (also serve as refresher sessions for existing editors) will take place on the following dates:

  • Friday 29th November 3-4 pm
  • Thursday 5 December 3.30 -4.30 pm

To book a place, please contact Olivia.graham@nhs.scot, providing your name, organisation, job role, and level of experience with RDS editing (none, a little, moderate, extensive.)

 

To invite colleagues to sign up to receive this newsletter, please signpost them to the registration form  - also available in End-user and Provider sections of the RDS Learning and Support area.   If you have any questions about the content of this newsletter, please contact his.decisionsupport@nhs.scot  If you would prefer not to receive future newsletters, please email Olivia.graham@nhs.scot and ask to be removed from the circulation list.

With kind regards

 

Right Decision Service team

Healthcare Improvement Scotland

 

The Right Decision Service:  the national decision support platform for Scotland’s health and care

Website: https://rightdecisions.scot.nhs.uk    Mobile app download:  Apple  Android

 

 

Guide to Safe, personalised maternity care (1161)

Warning

The GGC Maternity services are committed to providing safe, effective and efficient, person centred care for all accessing the service, in keeping with Quality Everyone Everywhere NHSGGC’s Quality Strategy 2024-2029.

The purpose of this document is to provide a framework to support the planning of person centred, individualised care for women who are considering antenatal, intrapartum and/or postnatal care choices that are outwith NHSGGC recommended guidance, but is applicable to all women accessing maternity care.

This guide is informed by

  • Our professional responsibility to treat women as individuals, to inform and empower them to make decisions about their care (NMC 2015, GMC 2024).
  • Our professional responsibility to be non-judgemental, and to respect and support women’s choices to accept or decline care or treatment (NMC 2015, GMC 2024).
  • Standards of proficiency for Midwives (NMC 2018).
  • The Best Start review of maternity and neonatal services across Scotland where all mothers and babies are offered truly family-centred and compassionate care, recognising their own unique circumstances and preferences (Scottish Government, 2017).
  • A Realistic Medicine approach which advocates a more personalised approach to care, in partnership with people through shared decision making, facilitating meaningful conversations that help people make informed choices about their care based on what matters most to them.

Principles of Care

This guide recognises that the following principles are universal factors that contribute to safe, effective, and personalised maternity care:

  • A trauma informed approach,
  • Effective, open and honest communication between maternity care providers and service users,
  • Relationship based continuity of carer, both from a primary midwife and, if indicated, an obstetrician.

Women may request to change their primary midwife or named obstetrician.

Safeguarding

There should be consideration of whether there are safeguarding concerns for every woman accessing NHSGGC Maternity services. Declining care does not, in itself, warrant any referrals to Blossom Team, Maternity and Neonatal Psychological Interventions (MNPI) Team or Public Protection.

However, it may be appropriate to exclude safeguarding concerns. These can be discussed with the Blossom Team and the Public Protection Team, and referrals made if indicated. Blossom Team referral criteria

Information for women

All women should be able to access and discuss current reliable evidence based information with their midwife and obstetrician.  Midwives should signpost women to reliable sources of information including:

  • GGC resources

Staff should ensure that they access reliable sources of information to support them in providing care to women asking for care outside guidance, including:

Information for maternity staff

To support a woman requesting care or making choices outwith recommended GGC guidance, maternity staff should work in partnership with the woman to develop an individualised plan of care and to provide assurance through documentation of the discussions that choices and decisions are informed.

Building a trusting relationship is a key element of supporting women who are choosing care outside guidance and contributes to minimising risk.  Advocating for a woman’s informed choices is an essential element of building a trusting relationship. Continuity of carer should be maximised for all appointments.  If there are difficulties in continuing this development of a trusting relationship, women should be advised that they are able to request a different primary midwife. 

Aspects of care may include:

  • A trauma informed approach: National Trauma Transformation Programme
  • Referrals to MNPI Birth Matters clinic: Perinatal mental health referral guidance
  • The provision of unbiased, evidence based information to inform a woman's decision making in a suitable format/language/style
  • Provision of appropriate interpreting support and translated materials
  • Facilitating meaningful conversations with the woman about the information provided
  • Liaison with wider multidisciplinary team to explore options
  • Accompanying women to appointments with the multidisciplinary team (MDT) and advocating for her
  • Consideration of safeguarding concerns, with referrals if indicated
  • Co-producing a detailed birth plan.

It should be recognised that discussions to explore birth options and to develop an individualised plan of care require adequate time. Facilitating these conversations from early in pregnancy is best practice for all women, but particularly so for women considering choices outwith NHSGGC recommended guidance. Consideration should be given to additional or double appointments. Documentation of consultations and co-produced care plans should be shared to BadgerNet to allow visibility to all involved in the woman’s care, including the woman.

Birth choice discussions are the within the remit and responsibility of the primary midwife as part of the universal midwifery care pathway. Where the GGC recommended plan of care includes the wider maternity multidisciplinary team, that collaborative discussion should involve escalation or referral to the appropriate professional.

It is important that the primary midwife is confident to discuss the evidence around the particular choice being made.  This should include sharing robust, clear evidence about potential risks and benefits of different choices in a format that is comprehensible for the woman and her family.  The primary midwife should seek any support needed in accessing this evidence from their senior charge midwife, the service librarian for literature searches and obstetric and other specialist colleagues. 

Common examples of requests for care out with recommended GGC guidance

These are examples, not a comprehensive list.

  • Vaginal birth after caesarean (VBAC) in CMU/AMU or at home
  • Declining scans or blood tests
  • Declining blood products
  • Declining care recommended within diabetes pathway
  • Declining vitamin k
  • Home birth requests out with guidance, for example breech, multiple pregnancy
  • Intermittent auscultation when continuous monitoring is indicated

Midwives are encouraged to seek support from a senior/experienced midwife, usually the relevant Senior Charge Midwife, for case review/supervision. With a woman's agreement a group meeting with both the primary and senior charge midwife can be facilitated.

If a woman has already been counselled, and this is clearly and comprehensively documented, respect and honour her choices.

Women declining all maternity care

Women may choose to decline some aspects of maternity care offered to them, such as consultant obstetrician appointments, or choose not to engage with maternity services. In this situation the Lead Midwife for Community and Outpatients (Glasgow) or the Lead Midwife (Clyde) should be informed.

In the absence of safeguarding concerns, the next step is to communicate to the woman, both verbally and in writing, that maternity care remains accessible, and can recommence at any time during the antenatal, intrapartum or postnatal period. Advice should be shared around birth notification, the legality around acting as a midwife, and safety/what to do in an emergency (see appendix for suggested draft letter).

Support for staff

Supporting women who choose to make choices out with NHSGGC guidance may be emotionally and professionally challenging for maternity staff. Staff have access to:

  • Clinical supervision [restorative model]
  • MNPI service [staff access]
  • Case review/supervision [caseload specific with SCM or other senior midwife]
  • Education or refresher programmes [Core Mandatory Training +/- bespoke training]

Appendix – suggested draft letter for women declining all maternity care

Quick Overview

Woman expresses desire to choose care outside NHSGGC guidance

Conversation facilitated by Primary midwife to discuss any concerns associated with choices, using evidence based information.

Care should be taken to ensure an unbiased approach is taken.

Documentation of conversation, including detail of topics discussed, with an outcome or plan included

[Management Plan, with use of critical alerts for appropriate dissemination of pertinent information]

Liaise with the MDT and action referrals if criteria are met.

Consider MNPI, Blossom Team, Public Protection helpline, named obstetrician.

Update/escalate to Senior Charge Midwife for support and case review/supervision

Editorial Information

Last reviewed: 28/08/2024

Next review date: 28/08/2027

Author(s): Alison Anderson.

Version: 1

Approved By: Maternity Governance Group