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Announcements and latest updates

Right Decision Service newsletter: September 2024

Welcome to the Right Decision Service (RDS) newsletter for September 2024.

1.Business case for permanent provision of the Right Decision Service from April 2025 onwards

This business case has now been endorsed by the HIS Board and will shortly be submitted to Scottish Government.

2. Management of RDS support tickets

To balance increasing demand with available capacity and financial resource, the RDS team and Tactuum are now working together to  implement closer management of support tickets. As a key part of this, we want to ensure clear, timely and consistent communication with yourselves as requesters.  

Editors will now start seeing new messages come through in response to support ticket requests which reflect this tightening up and improvement of our processes.

Key points to note are:

2.1 Issues confirmed by the RDS and Tactuum teams as meeting the critical/urgent and high priority criteria will continue to be prioritised and dealt with immediately.

Critical/urgent issues are defined as:

  1. The Service as a whole is not operational for multiple users. OR
  2. Multiple core functions of the Service are not operational for multiple users.

Example – RDS website outage.

Please remember to email ann.wales3@nhs.scot and his.decisionsupport@nhs.scot with any critical/urgent issues in addition to raising a support ticket.

High priority issues are defined as:

  1. A single core function of the Service is not operational for multiple users. OR:
  2. Multiple non-core functions of the Service are not operational for multiple users.

Example – Build to app not working.

2.2 Support requests that are outwith the warranty period of 12 weeks since the software was originally developed will not be automatically addressed by Tactuum. The RDS team will consider these requests for costed development work and will obtain estimate of effort and cost from Tactuum for priority issues.

2.3 Support tickets for technical issues that are not classified as bugs will not be automatically addressed by Tactuum. The definition of a bug is ‘a defect in the software that is at variance with documented user requirements.’  Issues that are not bugs will also be considered for costed development work.

The majority of issues currently in support tickets fall into category 2 or 3 above, or both.

2.4 Non-urgent requests that require a deployment (i.e a new release of RDS) will normally be factored into the next scheduled release (currently end of Nov 2024 and end of Feb 2025) unless by special agreement with the RDS team.

Please note that we plan to move in the new year to a new system whereby requests all come to an RDS support portal in the first instance and are triaged from there to Tactuum when appropriate.

We will be organising a webinar in a few weeks’ time to take you through the details of the current support processes and criteria.

3. Next scheduled deployment.

The next scheduled RDS deployment will take place at the end of November 2024.  We are reviewing all outstanding support tickets and feature requests along with estimates of effort and cost to determine which items will be included in this deployment.

We will update you on this in the next newsletter and in the planned webinar about support ticket processes.

4. Contingency arrangements for RDS

Many thanks to those of you who attended our recent webinar on the contingency arrangements being put in place to prevent future RDS outages as far as possible and minimise impact if they do occur.  Please contact ann.wales3@nhs.scot if you would like a copy of the slides from this session.

5. Transfer of CKP pathways to RDS

The NES clinical knowledge pathway (CKP) publisher is now retired and the majority of pathways supported by this tool have been transferred to the RDS. Examples include:

NHS Lothian musculoskeletal pathways

NHS Fife rehabilitation musculoskeletal pathways

NHS Tayside paediatric pathways

6. Other new RDS toolkits

Include:

Focus on frailty (from HIS Frailty improvement programme)

NHS GGC Money advice and support

If you would like to promote one of your new toolkits through this newsletter, please contact ann.wales3@nhs.scot

To go live imminently:

  • Focus on dementia
  • NHS Lothian infectious diseases toolkit
  • Dumfries and Galloway Adult Support and Protection procedures
  • SIGN guideline – Prevention and remission of type 2 diabetes

 

7. Evaluation projects

We have recently analysed the results of a survey of users of the Scottish Palliative Care Guidelines toolkit.  Key findings from 61 respondents include:

  • Most respondents (64%) are frequent users of the toolkit, using it either daily or weekly. A further 25% use it once or twice per month.
  • 5% of respondents use the toolkit to deliver direct patient care and 82% use it for learning
  • Impact on practice and decision-making was rated as very high, with 80% of respondents rating these at a 4-5 on a 5 point scale.
  • Impact on time saving was also high, with 74% of respondents rating it from 3-5.
  • 74% also reported that the toolkit improved their knowledge and skills, rating these at 4-5 on the Likert scale

Key strengths identified included:

  • The information is useful, succinct, and easy to understand (31%).
  • Coverage is comprehensive (15%)
  • All information is readily accessible in one place and users value the offline access via mobile app (15%)
  • Information is reliable, evidence-based and up to date (13%)

Users highlighted key areas for improvement in terms of navigation and search functionality. The survey was very valuable in enabling us to uncover the specific issues affecting the user experience. Many of these can be addressed through content management approaches. The issues identified with search results echo other user feedback, and we are costing improvements with a view to implementation in the next RDS deployment.

8.RDS High risk prescribing (polypharmacy) decision support embedded in Vision and EMIS primary care E H R systems

This decision support software, sponsored by Scottish Government Effective Prescribing and Therapeutics Division,  is now available for all primary care clinicians across NHS Tayside. Board-wide implementation is also planned for NHS Lothian, and NHS GGC, NHS Ayrshire and Arran and NHS Dumfries and Galloway have initial pilots in progress. The University of Dundee has been commissioned to evaluate impact of this decision support software on prescribing practice.

9. Video tutorials for RDS editors

Ten bite-size (5 mins or less) video tutorials for RDS editors are now available in the “Resources for providers of RDS tools” section of the RDS.  These cover core functionality including Save and preview, content page and media management, password management and much more.

10. Training sessions for new editors (also serve as refresher sessions for existing editors) will take place on the following dates:

  • Wednesday 23rd October 4-5 pm
  • Tuesday 29th October 11 am -12 pm

To book a place, please contact Olivia.graham@nhs.scot, providing your name, organisation, job role, and level of experience with RDS editing (none, a little, moderate, extensive.)

If you have any questions about the content of this newsletter, please contact his.decisionsupport@nhs.scot  

With kind regards

 

Right Decision Service team

Healthcare Improvement Scotland

 

 

 

Covid-19 Care of pregnant women with suspected PE QEUH, Obstetrics (832)

Warning
Please report any inaccuracies or issues with this guideline using our online form

1. Principles of care

  • Venous thromboembolism (VTE) is uncommon in pregnancy and the puerperium, but remains a leading cause of maternal death in well-resourced countries.
  • Pregnant women with suspected pulmonary embolus (PE) should be anticoagulated using therapeutic doses of low molecular weight heparin (LMWH) and diagnostic testing undertaken to confirm or exclude the diagnosis.
  • During the COVID-19 pandemic, clinically stable patients should, whenever possible, undergo treatment and investigation on an out-patient basis.
  • Patient safety should not be compromised by any changes to the current guidance.

QEUH Quick Points:

  1. General

Healthboard policy is that pregnant women with ?COVID, and no obstetric complications, presenting to the QEUH site will be triaged to the Specialist Assessment Triage Area (SATA)If admission is required this will be to the medical side.  A document detailing the requirements for obstetric input and review of inpatients on the medical side has already been circulated.

Healthboard policy is that pregnant women with ?COVID, who have obstetric complications, will be triaged to the maternity assessment unit (MAU) .

  1. Specific to suspected pulmonary embolism

The Trakcare request for VQ scan must be done by the reviewing consultant.

When the patient is deemed suitable for outpatient management the organisation of this becomes the remit of the obstetric team – irrespective of which specialty performed the inital review.

Coordination of outpatient arrangements and follow-up requires close communication between MAU and the on-call obstetric team.

2. Initial contact: COVID-19 NOT SUSPECTED

Patients with symptoms of (PE) and NO suspicion of COVID-19 infection, may present at QEUH to the physicians (IAU – Immediate Assessment Unit) or maternity triage depending on the original route of referral.  It has been agreed with nuclear medicine by both specialties on the QEUH site that the Trakcare request for VQ scan has to be made by a consultant.  Irrespective of which specialty performs the initial assessment of the patient, when outpatient management is deemed appropriate this will be facilitated by the obstetric team.

All women who are clinically unstable should be regarded as a medical emergency and have their investigations and treatment undertaken in the Immediate Assessment Unit, QEUH, as happens currently.

3. Initial investigations: COVID-19 NOT SUSPECTED

The initial investigation of women with suspected VTE in pregnancy or the puerperium (including blood tests, clinical observations and chest x-ray) is described on Staffnet guidance.

The woman should be reviewed by the on call Consultant who will determine whether therapeutic doses of LMWH and further imaging are required.

4. Ongoing care: COVID-19 NOT SUSPECTED

If PE is considered a potential diagnosis following consultant review, therapeutic doses of LMWH should be commenced immediately and continued. If the woman lives locally (NHS GG&C) and is clinically stable, she can return home with a supply of LMWH and needle disposal equipment.

A V/Q scan should be requested by the on call Consultant (physician or obstetrician depending on place of initial assessment) and ideally be undertaken as soon as possible (preferably no later than 72 hours after presentation) to prevent a false negative result. Staff contact numbers must be included on the request including the obstetric registrar page number (17111) and the midwife station in MAU (extension 64363/64377).

Women reviewed in IAU (ie by physicians) will be notified to the on-call obstetric registrar or consultant and the obstetric team will take over the outpatient arrangements.  The Trakcare VQ request will have been made by the IAU team.

The on call obstetric team should contact the Nuclear Medicine (NM) Technologist (QEUH) on 0141 452 3669 (Monday to Friday, 9am until 4.30pm) to arrange a time for the scan, and this should be conveyed to the woman along with directions to access the NM Department. The date of the scan should be recorded on a board in MAU.  On a day that an outpatient VQ scan is taking place MAU must liaise with the obstetric on-call team to ensure follow up of the result.

The woman should report to the NM department at the appointment time using her own transport. A provisional scan report will be given by the Clinical Scientist and a formal report issued later that day by the Radiologist.

It is crucially important that the on call team is aware that an out-patient V/Q scan is being undertaken and it is their responsibility to chase-up and act on the result.

  • if the provisional report is negative, the woman can go home and discontinue her LMWH therapy. Once the formal report is available, she will receive a telephone call from the on call obstetric team (registrar or Consultant) to discuss her results and symptoms.
  • If the provisional report is positive, the woman can go home to continue her LMWH therapy. Once the formal report is available, she will receive a telephone call from the on call obstetric team to discuss her results and to arrange a follow up appointment at the obstetric haematology clinic.

5. Initial contact: COVID-19 ALSO SUSPECTED

COVID-19 should be suspected when the patient has a new persistent cough and/or a fever (note a new, continuous cough means coughing for longer than an hour, or three or more coughing episodes in 24 hours. If the patient usually has a cough, it may be worse than usual).Patients with symptoms of PE who also have suspected COVID-19 infection, and have no obstetric complications, will be directed to attend SATA as per GG&C guidelines.  Women with ?PE plus ?COVID and obstetric complications should attend MAU, QEUH.  Guidance is in place regarding the use of PPE in this area.

Consultant review is required to determine whether testing should be undertaken for COVID-19 and whether therapeutic doses of LMWH are required.

The initial ‘routine’ investigations of women with suspected VTE in pregnancy or the puerperium should be performed, including clinical observations and blood tests and CXR

6. Ongoing care: COVID-19 ALSO SUSPECTED

If PE is considered a potential diagnosis following consultant review, therapeutic doses of LMWH should be commenced immediately and continued. If the woman lives locally (NHS GG&C) and is clinically stable, she can return home with a supply of LMWH and needle disposal equipment, and await the result of the COVID-19 test.

If the COVID-19 test is positive and PE is still suspected, the Consultant should discuss further imaging, CTPA, with the Radiology Department at QEUH.

If the COVID-19 test is negative, a V/Q scan should be requested by the on call Consultant and ongoing care undertaken as outlined in section 4.

Editorial Information

Last reviewed: 26/03/2020

Next review date: 21/09/2022

Version: 3

Document Id: 832