Welcome to the Right Decision Service (RDS) newsletter for October 2024.
Development of the contingency solutions to maximise RDS resilience and minimise risk of future outages is in progress, aiming for completion by Christmas. As a reminder, these contingency arrangements are:
In the meantime, a gentle reminder to encourage users to download essential clinical toolkits to their mobile devices so that there is an offline version always available.
A new scheduled deployment with minor improvements drawn from support tickets, externally funded projects, information related to outages, and feature requests will take place in early December. Key improvements planned are:
We are also seeking approval to use the NHS Scotland logo and title for the RDS app on the app stores to help with audience engagement and clarity around the provenance of RDS.
We are still hopeful that user acceptance testing for at least the Search and browse enhancements can take place before Christmas. Thank you for your patience and understanding in waiting for these improvements. Timescales have been pushed back by old app migration challenges, work to address outages, and most recently implementing the contingency arrangements.
We are aware that there continue to be some issues around a number of RDS support tickets, in part due to constraints around visibility for the RDS team of the tickets in the existing support portal. We are investigating the potential to move to a new support ticket requesting system from early in the new year. We will organise the proposed webinar around support ticket processes once we have confirmed the way forward with the system.
There is a known issue with alterations in formatting of some RDS tables which seems to have arisen as a result of the 17 October deployment. Tactuum is working on a fix and on implementing additional regression testing to prevent this issue recurring.
Recently launched toolkits include:
NHS Lothian Infectious Diseases
Scottish Health Technologies Group – Technology Assessment recommendations
NHS Tayside Anaesthetics and Critical Care projects – an innovative toolkit which uses PowerAutomate to manage review and response to proposals for improvement projects.
If you would like to promote one of your new toolkits through this newsletter, please contact ann.wales3@nhs.scot
A number of toolkits are expected to go live before Christmas, including:
We have had a good response to the recent invitation to sign up to the new Teams channel for RDS editors. This provides a forum for editors to share learning, ideas and questions and we hope to hold regular webinars on topics of interest. The RDS team is in the process of joining participants to the channel and we’d encourage all editors to take part, using the registration form – available in Providers section of the RDS Learning and Support area.
The RDS team has worked with colleagues in NHS Grampian and the Digital Health & Care Innovation Centre to evaluate the impact of the Prevent the progress of diabetes web and mobile app in a small-scale pilot project. This app provides access to local and national resources and services targeted at people with prediabetes, a history of gestational diabetes, or candidates for remission. After just 8 weeks of using the app, 94% of patients reported increased their knowledge and understanding of diabetes, and 88% said it had increased their confidence and motivation to make lifestyle changes, highlighting specific behaviour changes. The learning from this project is informing development of a service model based on tailored support for patient groups with, high, medium and low digital self-efficacy.
Please contact ann.wales3@nhs.scot if you would like to know more about this project.
To book a place, please contact Olivia.graham@nhs.scot, providing your name, organisation, job role, and level of experience with RDS editing (none, a little, moderate, extensive.)
To invite colleagues to sign up to receive this newsletter, please signpost them to the registration form - also available in End-user and Provider sections of the RDS Learning and Support area. If you have any questions about the content of this newsletter, please contact his.decisionsupport@nhs.scot If you would prefer not to receive future newsletters, please email Olivia.graham@nhs.scot and ask to be removed from the circulation list.
With kind regards
Right Decision Service team
Healthcare Improvement Scotland
The Right Decision Service: the national decision support platform for Scotland’s health and care
Website: https://rightdecisions.scot.nhs.uk Mobile app download: Apple Android
Linda Smith (RIE/WGH/Community): 07779967525 linda.j.smith@nhslothian.scot.nhs.uk
Rebecca Daly (RIE): 07773746652 rebecca.daly3@nhslothian.scot.nhs.uk
Siobhan Cahill (RIE): 07971122656 siobhan.cahill@nhslothian.scot.nhs.uk
Kristen Ellis (SJH): 077799342965 kristen.ellis@nhslothian.scot.nhs.uk
Central Contact: drugliaisonservice@nhslothian.scot.nhs.uk
Edinburgh Access Place (Homeless GP services)
The Access Place, 6 South Grays Close, Edinburgh EH1 1NA
0131 240 2810
East Lothian Substance Use Service
The Esk Centre, Ladywell Way, Musselburgh EH21 6AB
0131 446 4853
Midlothian Substance Use Service
11 St Andrew Street, Dalkeith EH22 1AL
0131 285 9600
North East Recovery Hub
5 Links Place, Edinburgh EH6 7EZ
0131 554 7516
North West Recovery Hub
C/o Craigroyston Health Centre, 1b Pennywell Road, Edinburgh EH4 4PH
0131 315 2121
South East Recovery Hub
Spittal Street Centre, Spittal Street Edinburgh EH3 9DU
0131 537 8302
South West Recovery Hub (includes South Central)
Wester Hailes Healthy Living Centre, 30 Harvesters Way, Edinburgh EH14 3JF
0131 453 9448
West Lothian NHS Addictions Service: Community Addictions Service
1st Floor, Civic Centre, Howden Road South, Livingston EH54 6FF
01506 282845
email: addictions.service@nhslothian.scot.nhs.uk
Harm Reduction Team (HRT)
Spittal Street Centre: 22-24 Spittal Street Edinburgh EH3 9DU
0131 537 8300
Ritson Clinic
Royal Edinburgh Hospital, 1st Floor, Andrew Duncan Building, Morningside Terr, Edinburgh EH10 5HF
0131 537 6444
LEAP
Woodlands House, Astley Ainslie Hospital, 74 Canaan Lane, Edinburgh EH9 2TB
0131 446 4400
Mid & East Lothian Drugs (MELD)
6a New Mills Road, Dalkeith EH22 1DU
0131 660 3566
Turning Point Scotland, North East Recovery Hub
5 Links Place, Edinburgh EH6 7EZ
0131 554 7516
CGL/North West
0131 469 5044
CGL/South East
0131 661 5294
CGL/South West
0131 453 9406
West Lothian: WLDAS
01506 430225
CGL: 01506 657992
Crew 2000
32 Cockburn Street Edinburgh EH1 1PB
0131 220 3404
Service for Pregnant Patients PrePare (Edinburgh only)
Outside of Edinburgh, contact local substance use service
0131 453 9448
Inpatient Pain Management Team RIE
0131 242 3206 bleep 5247/5849
WGH: bleep 8292
SJH: bleep 3934
Toxicology NPIS
03448920111
Alcohol Liaison
01312421398
Psychological Medicine
01312421398
Boots
48 Shandwick Place EH2 4SA
0131 225 6757
Craigmillar Pharmacy
58-60 Niddrie Mains Road EH16 4BG
0131 661 2662
Lindsay & Gilmour
228-230 Crewe Road North EH5 2NS
0131 552 4253
Lindsay & Gilmour
257a Leith Walk EH6 8NY
0131 554 6591
Lloyds Pharmacy
2 Ferniehill Road EH17 7AB
0131 664 3295
Lloyds Pharmacy
26 Wester Hailes Centre EH14 2SW
0131 442 3118
Mackinnon Pharmacy
291 Calder Road EH11 4RH
0131 455 7073
Newington Pharmacy
46-50 Clerk Street EH8 9JB
0131 667 2368
Omnicare Pharmacy
3 Ardmillan Terrace EH11 2JN
0131 337 1604
Omnicare Pharmacy
102 Walter Scott Avenue EH16 5RL
0131 664 2363
Infectious diseases