Welcome to the Right Decision Service (RDS) newsletter for October 2024.
Development of the contingency solutions to maximise RDS resilience and minimise risk of future outages is in progress, aiming for completion by Christmas. As a reminder, these contingency arrangements are:
In the meantime, a gentle reminder to encourage users to download essential clinical toolkits to their mobile devices so that there is an offline version always available.
A new scheduled deployment with minor improvements drawn from support tickets, externally funded projects, information related to outages, and feature requests will take place in early December. Key improvements planned are:
We are also seeking approval to use the NHS Scotland logo and title for the RDS app on the app stores to help with audience engagement and clarity around the provenance of RDS.
We are still hopeful that user acceptance testing for at least the Search and browse enhancements can take place before Christmas. Thank you for your patience and understanding in waiting for these improvements. Timescales have been pushed back by old app migration challenges, work to address outages, and most recently implementing the contingency arrangements.
We are aware that there continue to be some issues around a number of RDS support tickets, in part due to constraints around visibility for the RDS team of the tickets in the existing support portal. We are investigating the potential to move to a new support ticket requesting system from early in the new year. We will organise the proposed webinar around support ticket processes once we have confirmed the way forward with the system.
There is a known issue with alterations in formatting of some RDS tables which seems to have arisen as a result of the 17 October deployment. Tactuum is working on a fix and on implementing additional regression testing to prevent this issue recurring.
Recently launched toolkits include:
NHS Lothian Infectious Diseases
Scottish Health Technologies Group – Technology Assessment recommendations
NHS Tayside Anaesthetics and Critical Care projects – an innovative toolkit which uses PowerAutomate to manage review and response to proposals for improvement projects.
If you would like to promote one of your new toolkits through this newsletter, please contact ann.wales3@nhs.scot
A number of toolkits are expected to go live before Christmas, including:
We have had a good response to the recent invitation to sign up to the new Teams channel for RDS editors. This provides a forum for editors to share learning, ideas and questions and we hope to hold regular webinars on topics of interest. The RDS team is in the process of joining participants to the channel and we’d encourage all editors to take part, using the registration form – available in Providers section of the RDS Learning and Support area.
The RDS team has worked with colleagues in NHS Grampian and the Digital Health & Care Innovation Centre to evaluate the impact of the Prevent the progress of diabetes web and mobile app in a small-scale pilot project. This app provides access to local and national resources and services targeted at people with prediabetes, a history of gestational diabetes, or candidates for remission. After just 8 weeks of using the app, 94% of patients reported increased their knowledge and understanding of diabetes, and 88% said it had increased their confidence and motivation to make lifestyle changes, highlighting specific behaviour changes. The learning from this project is informing development of a service model based on tailored support for patient groups with, high, medium and low digital self-efficacy.
Please contact ann.wales3@nhs.scot if you would like to know more about this project.
To book a place, please contact Olivia.graham@nhs.scot, providing your name, organisation, job role, and level of experience with RDS editing (none, a little, moderate, extensive.)
To invite colleagues to sign up to receive this newsletter, please signpost them to the registration form - also available in End-user and Provider sections of the RDS Learning and Support area. If you have any questions about the content of this newsletter, please contact his.decisionsupport@nhs.scot If you would prefer not to receive future newsletters, please email Olivia.graham@nhs.scot and ask to be removed from the circulation list.
With kind regards
Right Decision Service team
Healthcare Improvement Scotland
The Right Decision Service: the national decision support platform for Scotland’s health and care
Website: https://rightdecisions.scot.nhs.uk Mobile app download: Apple Android
The main contact for this toolkit is ggc.bloodtransfusionrds@ggc.scot.nhs.uk
NHSGGC Library Network provides library and information services to all staff working within NHSGGC and its partner organisations.
Tactuum is a software company based in Glasgow, with an office in the US. Tactuum’s mission is to improve healthcare services through the delivery of digital services supporting healthcare providers and patients.
Content has been checked for accessibility in line with the relevant RDS standard operating procedure
The app:
The website:
The Editorial Team monitors content on an ongoing basis and reviews content upon agreed review dates.
Key content suppliers can notify the Editorial Team of required updates to to any published/linked resources as and when needed. The Editorial Team will approve non guideline content and can do this outwith scheduled group meetings.
RDS automated alerts when review is due will be sent to the Editorial Team.
Unless otherwise indicated, copyright in this toolkit is retained by NHS Greater Glasgow and Clyde. Users may download or print copies for their own use.
All icons are from Flaticon.com, accessed through the licence held Tactuum Ltd for the resources supported by the software platform it provides.
The content within this toolkit is based on current evidence and best practice, however it is intended to be applied alongside sound practitioner judgement. As such, NHS Greater Glasgow and Clyde is not responsible or liable for management decision made on the basis of the information provided via this toolkit.
Use of this toolkit within education settings should always be in accordance with local policies and guidance with regard to practice and mobile device usage.
NHS Greater Glasgow and Clyde is not responsible for the content of any external websites listed, nor do they endorse any commercial product or service mentioned or advised on in any of these websites.
This toolkit forms part of the NHSGGC Digital Strategy. We have established an Editorial Team to oversee development and maintenance of this toolkit. The content of this toolkit was reviewed by the Editorial Team and signed off by the GGC Overarching Transfusion Committee (July 2024).
The Editorial Team will continue to oversee the development and management of the toolkit and request further approval from the Overarching Transfusion Committee as required.
The email for the Editorial Team is available in the "Key contacts" section above and can be used to highlight any feedback or complaints.
The Editorial Team will address the feedback. If it requires significant amendments to this toolkit it will be presented to the GGC Overarching Transfusion Committee for approval.
All content has been approved by the Editorial Team and the Overarching Transfusion Committee to ensure its accuracy and to mitigate any risks to patient safety. A hazard log has been developed to identify any new existing and new risks which may emerge as the toolkit is further developed.
Functional testing was carried out by the Editorial Team and Knowledge Manager as content was added. The toolkit (app and web version) was subject to end user testing (a combination of goal and experience questions) for several weeks in the run up to the toolkit being published. Volunteers were multidisciplinary and included doctors, nurses, biomedical scientists, laboratory staff and students. Feedback was gathered using Webropol and any suggested improvements were made.
GGC - Blood Transfusion