Concerns from hospital based staff | Right Decisions

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Getting it right for every child & young person in Highland: interagency practice model & child protection procedures 2024
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Concerns from hospital based staff

Update your RDS mobile app to v4.7.2 to download toolkits even when website is down.

We are pleased to advise that deep linking capability, enabling users to directly download individual mobile toolkits, has now been released on the RDS mobile app. You will see that each toolkit has a small QR code icon in the header area beside the search icon – see screenshot below. Clicking on this icon will open up a window with a full-size QR code and the alternative of a short URL for sharing with users. Instructions are provided.

You may need to actively update to the latest release - RDS app version 4.7.1 - to see this improvement.

Updating to this latest version of the RDS app is also strongly recommended to get the full benefits of the new resilience arrangements – specifically, that if the RDS website should fail, you will still be able to download new mobile app toolkits. To check your current RDS version, click on the three dots bottom right of the RDS app screen. This takes you to a “More” page where you will see the version number. To install latest updates:

On iPhones – go to the Apple store, click on your profile icon top right, scroll down to see the apps waiting to be updated and update the RDS app.

On Android phones – these can vary, but try going to the Google Play store, click on your profile icon top right, click on “Manage apps and device”, select and update the RDS app.

Please get in touch with ann.wales3@nhs.scot with any questions.

Communication of concerns about the wellbeing and safety of children can normally be managed by the relevant professionals in the Family Team in the associated school group. Named Persons are identifiable by the child’s age or school attended.

Hospital staff may not be able to easily or immediately identify the appropriate team, school, Named Person or existing Lead Professional. Hospital staff who need to share a concern about a child should contact the Family Team based in Morven House, Raigmore Hospital, Inverness. This provides a contact point for up-to-date information about the appropriate team where the Named Person or Lead Professional are located and if required, offer immediate advice or liaison with the relevant Family Team.

In such cases, the person reporting the concern should record their actions and follow up the discussion with a completed standard Child Concern Form which they should send to the identified Named Person / Lead Professional / Team.