We are pleased to advise that deep linking capability, enabling users to directly download individual mobile toolkits, has now been released on the RDS mobile app. You will see that each toolkit has a small QR code icon in the header area beside the search icon – see screenshot below. Clicking on this icon will open up a window with a full-size QR code and the alternative of a short URL for sharing with users. Instructions are provided.
You may need to actively update to the latest release - RDS app version 4.7.1 - to see this improvement.
Updating to this latest version of the RDS app is also strongly recommended to get the full benefits of the new resilience arrangements – specifically, that if the RDS website should fail, you will still be able to download new mobile app toolkits. To check your current RDS version, click on the three dots bottom right of the RDS app screen. This takes you to a “More” page where you will see the version number. To install latest updates:
On iPhones – go to the Apple store, click on your profile icon top right, scroll down to see the apps waiting to be updated and update the RDS app.
On Android phones – these can vary, but try going to the Google Play store, click on your profile icon top right, click on “Manage apps and device”, select and update the RDS app.
Please get in touch with ann.wales3@nhs.scot with any questions.
There are four elements to a quality improvement project: project aim, driver diagram, change ideas, and measurement. Click on the sections below to find out more about each of them.
All quality improvement projects should have an aim that is:
The aim for the hospital improvement programme:
By April 2023, the hospital care of 95% of people in the ward will be informed by a personalised care plan which reflects their strengths, needs, wishes and choices. The person-centred approach will support the prevention and management of stress and distress.
A driver diagram visually presents an organisation or team’s theory of how an improvement goal will be achieved. It articulates which parts of the system need to change, in which way and includes ideas of how to make this happen. It is used to help plan improvement projects and ensure team engagement.
The primary drivers are the key components of the system that need to change to deliver the aim. The secondary drivers are the processes that influence the primary drivers. Changing the processes outlined in the secondary drivers should change the primary drivers and deliver the aim.
Change ideas are specific practical changes the project team can make to change the processes in the secondary drivers.
The following pages provide a range of change ideas for person-centred care planning. They are grouped by the primary driver that they influence. Project teams should select change ideas to test and implement. A range of change ideas will be needed to ensure there are changes to all primary drivers.
This change package does not contain an exhaustive list of change ideas. Project teams can also generate their own change ideas that will help drive change in the secondary drivers. One way of generating ideas is to use the question “How might we?” For example, “How might we engage relatives and carers more meaningfully?”
Measurement is an essential part of improvement as it helps the project team understand if the changes they are making are leading to improved care. Below you will see an outline of three types of measures used in improvement and a link to the measurement framework.
Outcome measures are used to understand if the changes are resulting in improvements towards the aim.
Process measures demonstrate that change ideas are improving the underlying processes that contribute towards the outcome.
Balancing measures are used to determine if the changes are affecting things elsewhere in the system (unintended consequences).
The following measures are for teams to use for person-centred care planning improvements. You may identify other concepts and changes that require measurement to further understand your progress towards improved care. Our team’s contact details are available at the end of this document should you wish to discuss measurement for improvement.
Focus on dementia