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Right Decision Service newsletter: September 2024

Welcome to the Right Decision Service (RDS) newsletter for September 2024.

1.Business case for permanent provision of the Right Decision Service from April 2025 onwards

This business case has now been endorsed by the HIS Board and will shortly be submitted to Scottish Government.

2. Management of RDS support tickets

To balance increasing demand with available capacity and financial resource, the RDS team and Tactuum are now working together to  implement closer management of support tickets. As a key part of this, we want to ensure clear, timely and consistent communication with yourselves as requesters.  

Editors will now start seeing new messages come through in response to support ticket requests which reflect this tightening up and improvement of our processes.

Key points to note are:

2.1 Issues confirmed by the RDS and Tactuum teams as meeting the critical/urgent and high priority criteria will continue to be prioritised and dealt with immediately.

Critical/urgent issues are defined as:

  1. The Service as a whole is not operational for multiple users. OR
  2. Multiple core functions of the Service are not operational for multiple users.

Example – RDS website outage.

Please remember to email ann.wales3@nhs.scot and his.decisionsupport@nhs.scot with any critical/urgent issues in addition to raising a support ticket.

High priority issues are defined as:

  1. A single core function of the Service is not operational for multiple users. OR:
  2. Multiple non-core functions of the Service are not operational for multiple users.

Example – Build to app not working.

2.2 Support requests that are outwith the warranty period of 12 weeks since the software was originally developed will not be automatically addressed by Tactuum. The RDS team will consider these requests for costed development work and will obtain estimate of effort and cost from Tactuum for priority issues.

2.3 Support tickets for technical issues that are not classified as bugs will not be automatically addressed by Tactuum. The definition of a bug is ‘a defect in the software that is at variance with documented user requirements.’  Issues that are not bugs will also be considered for costed development work.

The majority of issues currently in support tickets fall into category 2 or 3 above, or both.

2.4 Non-urgent requests that require a deployment (i.e a new release of RDS) will normally be factored into the next scheduled release (currently end of Nov 2024 and end of Feb 2025) unless by special agreement with the RDS team.

Please note that we plan to move in the new year to a new system whereby requests all come to an RDS support portal in the first instance and are triaged from there to Tactuum when appropriate.

We will be organising a webinar in a few weeks’ time to take you through the details of the current support processes and criteria.

3. Next scheduled deployment.

The next scheduled RDS deployment will take place at the end of November 2024.  We are reviewing all outstanding support tickets and feature requests along with estimates of effort and cost to determine which items will be included in this deployment.

We will update you on this in the next newsletter and in the planned webinar about support ticket processes.

4. Contingency arrangements for RDS

Many thanks to those of you who attended our recent webinar on the contingency arrangements being put in place to prevent future RDS outages as far as possible and minimise impact if they do occur.  Please contact ann.wales3@nhs.scot if you would like a copy of the slides from this session.

5. Transfer of CKP pathways to RDS

The NES clinical knowledge pathway (CKP) publisher is now retired and the majority of pathways supported by this tool have been transferred to the RDS. Examples include:

NHS Lothian musculoskeletal pathways

NHS Fife rehabilitation musculoskeletal pathways

NHS Tayside paediatric pathways

6. Other new RDS toolkits

Include:

Focus on frailty (from HIS Frailty improvement programme)

NHS GGC Money advice and support

If you would like to promote one of your new toolkits through this newsletter, please contact ann.wales3@nhs.scot

To go live imminently:

  • Focus on dementia
  • NHS Lothian infectious diseases toolkit
  • Dumfries and Galloway Adult Support and Protection procedures
  • SIGN guideline – Prevention and remission of type 2 diabetes

 

7. Evaluation projects

We have recently analysed the results of a survey of users of the Scottish Palliative Care Guidelines toolkit.  Key findings from 61 respondents include:

  • Most respondents (64%) are frequent users of the toolkit, using it either daily or weekly. A further 25% use it once or twice per month.
  • 5% of respondents use the toolkit to deliver direct patient care and 82% use it for learning
  • Impact on practice and decision-making was rated as very high, with 80% of respondents rating these at a 4-5 on a 5 point scale.
  • Impact on time saving was also high, with 74% of respondents rating it from 3-5.
  • 74% also reported that the toolkit improved their knowledge and skills, rating these at 4-5 on the Likert scale

Key strengths identified included:

  • The information is useful, succinct, and easy to understand (31%).
  • Coverage is comprehensive (15%)
  • All information is readily accessible in one place and users value the offline access via mobile app (15%)
  • Information is reliable, evidence-based and up to date (13%)

Users highlighted key areas for improvement in terms of navigation and search functionality. The survey was very valuable in enabling us to uncover the specific issues affecting the user experience. Many of these can be addressed through content management approaches. The issues identified with search results echo other user feedback, and we are costing improvements with a view to implementation in the next RDS deployment.

8.RDS High risk prescribing (polypharmacy) decision support embedded in Vision and EMIS primary care E H R systems

This decision support software, sponsored by Scottish Government Effective Prescribing and Therapeutics Division,  is now available for all primary care clinicians across NHS Tayside. Board-wide implementation is also planned for NHS Lothian, and NHS GGC, NHS Ayrshire and Arran and NHS Dumfries and Galloway have initial pilots in progress. The University of Dundee has been commissioned to evaluate impact of this decision support software on prescribing practice.

9. Video tutorials for RDS editors

Ten bite-size (5 mins or less) video tutorials for RDS editors are now available in the “Resources for providers of RDS tools” section of the RDS.  These cover core functionality including Save and preview, content page and media management, password management and much more.

10. Training sessions for new editors (also serve as refresher sessions for existing editors) will take place on the following dates:

  • Wednesday 23rd October 4-5 pm
  • Tuesday 29th October 11 am -12 pm

To book a place, please contact Olivia.graham@nhs.scot, providing your name, organisation, job role, and level of experience with RDS editing (none, a little, moderate, extensive.)

If you have any questions about the content of this newsletter, please contact his.decisionsupport@nhs.scot  

With kind regards

 

Right Decision Service team

Healthcare Improvement Scotland

 

 

 

Atopic eczema

Warning

Atopic eczema: Atopic dermatitis is a chronic inflammatory genetically-determined eczematous dermatosis associated with an atopic diathesis (elevated circulating IgE levels, Type I allergy, asthma and allergic rhinitis). Atopic eczema is manifested by intense pruritus, exudation, crusting, excoriation and lichenification. In people with pigmented skin, eczema may appear within a colour range of pink, red and purple, or a subtle darkening of existing skin colour, and can have an extensor and/or papular pattern. Estimates vary, but figures suggest that it affects 10-30% of children and 2-10% of adults. No difference in prevalence based on sex and ethnicity. Around 70–90% of cases occur before 5 years of age. Atopic dermatitis may  first develop in adulthood.  Increased prevalence of atopic eczema in children with an affected parent. There is a higher prevalence of atopic eczema in urban areas. 

Not all treatment options may be listed in this guidance. Please refer to local formulary for a complete list.

Treatment/ therapy

Mild: Localised areas of dry skin, infrequent itching (with or without small areas of redness or altered pigmentation). Little impact on everyday activities, sleep and psychosocial wellbeing. 

  • Prescribe generous amounts of emollients (patient’s preference); advise frequent, liberal, daily use.  
  • Prescribe a mild topical corticosteroid (e.g. hydrocortisone 1%) for areas of red skin or altered pigmentation. Continue treatment for 48 hours after flare is controlled. 
  • Consider prescribing a one-month trial of non-sedating antihistamines only in cases of severe itch or urticaria. Review every three months if suitable. 
  • Do not routinely take a skin swab for microbiological testing in people with secondary bacterial infection of eczema at the initial presentation; In people who are not systemically unwell, do not routinely offer either a topical or oral antibiotic for secondary bacterial infection of eczema. 

 

Moderate: Localised areas of dry skin, frequent itching, redness or altered pigmentation in skin of colour (with or without excoriation and localised skin thickening). Moderate impact on everyday activities and psychosocial wellbeing, frequently disturbed sleep. 

  • Prescribe generous amounts of emollients (patient’s preference); advise frequent, liberal, daily use. 
  • Prescribe a moderately potent topical corticosteroid if skin is inflamed (e.g. betamethasone valerate 0.025%, clobetasone butyrate 0.05%). Continue treatment for 48 hours after flare is controlled.  
  • Prescribe a mild potency topical corticosteroid for delicate face/flexural skin areas (e.g. hydrocortisone 1%); increase to moderate potency corticosteroid if necessary. Continue treatment for maximum of 5 days. 
  • Prescribe topical calcineurin inhibitors for facial eczema unresponsive to moderate topical corticosteroids e.g. Tacrolimus (0.03% if aged 2-12; 0.1% b.d. if aged over 12) or pimecrolimus. 

For frequent flares consider:  

  • A step-down treatment using lower potency corticosteroid (typically a class down from what is used for flare) 
  • Intermittent treatment on two consecutive days of the week (weekend) or twice-weekly (e.g. every 3-4 days).  

 

 

Severe: Widespread areas of dry skin, incessant itching, redness or altered pigmentation in skin of colour (with or without excoriation, extensive skin thickening, bleeding, oozing and cracking). Severe limitation of everyday activities and psychosocial functioning, nightly loss of sleep. 

  • Prescribe generous amounts of emollients (patient’s preference); advise frequent, liberal, daily use.  
  • Prescribe a potent topical corticosteroid for inflamed areas, e.g. betamethasone valerate 0.1% or mometasone 0.1%, on the body. Continue treatment for 48 hours after flare is controlled.  

Oral corticosteroids should be reserved for use in the treatment of severe flares, often while waiting for referral to secondary care  

Secondary infection 

  • Prescribe systemic antibiotics if patients are systemically unwell with suspected secondary bacterial infection.  
  • For people with secondary bacterial infection of eczema that is worsening or has not improved, consider sending a skin swab for microbiological testing. (flucloxacillin 1st line; erythromycin if penicillin allergic or resistance to flucloxacillin). 
  • Eczema herpeticum - Prescribe systemic aciclovir and refer patient as medical emergency if eczema herpeticum (widespread herpes simplex virus) is suspected with atopic eczema (sudden onset of painful, uniform grouped vesicles/erosions). 

 

Referral Management

  • Manage mild in primary care, do not refer.  
  • Manage moderate in secondary care service if multiple treatments in primary care have failed, or if patient’s mental health is being adversely affected by their eczema. 
  • Refer to secondary/tertiary care if the atopic eczema is severe and has not responded to optimum topical therapy (potent corticosteroids on the body). 
  • Refer as an emergency if eczema herpeticum is suspected, and in cases of erythroderma (>70-90% of body surface area). 

Clinical tips

  • The diagnosis is unlikely to be atopic eczema if there is no itch. 
  • Suspect food allergy in children who have reacted previously to food with immediate symptoms, or in infants and young children with moderate to severe eczema not responding to optimum management, particularly if associated with gastrointestinal symptoms. 
  • Long-term use of appropriate emollient therapy is important. Patients with generalised eczema require up to 500g per week of emollient. Applying emollients from the fridge can help with itch. Avoid aqueous cream as a leave-on emollient, due to high risk of skin irritation. 
  • Consider allergic contact dermatitis if condition not improving, and the given treatment is felt to be causing a further reaction.  
  • Consider allergic contact eczema when there is a change in pattern of eczema – e.g. hand and face eczema 
  • Occlusive dressings such as wet wraps (YouTube video: How to apply wet wraps) or dry bandages can help penetration of corticosteroid and can help break the itch-scratch cycle (should be avoided when infected). Beware the risk of atrophy with prolonged occlusion. 
  • Topical calcineurin inhibitors are useful second-line agents, particularly for facial eczema. They can be used intermittently for maintenance. Initial stinging often occurs but tends to improve with continued use. Avoid in infected eczema. 
  • With recurrent infected eczema, consider swabbing the nose of patients and family members to look for staphylococcus aureus carriage to help guide decolonisation regimens. 

ICD search categories

Inflammatory 

ICD11 code - EA80

Editorial Information

Last reviewed: 30/05/2023

Next review date: 30/05/2025

Author(s): Adapted from the BAD Referral Guidelines.

Version: BAD 1

Co-Author(s): Publisher: Centre for Sustainable Delivery, Scottish Dermatological Society.

Approved By: Scottish Dermatological Society