Rachael Bailie - Learning and Development Officer, North Lanarkshire
General enquires - childprotectcomm@northlan.gov.uk
Welcome to the March 2025 update from the RDS team
1.1 Stability issues - Tactuum implemented a fix on 24th March which we believe has finally addressed the stability issues experienced over recent weeks. The issue seems to have been related to the new “Tool export” function making repeated calls for content when new toolkit nodes were opened in Umbraco. No outages have been reported since then, and no performance issues in the logs, so fingers crossed this is now resolved.
1.2 Toolkit URL redirects failing– these were restored manually for the antimicrobial calculators on the 13th March when the issue occurred, and by 15th March for the remainder. The root cause was traced to adding a new hostname for an app migrated from another health board and made live that day. This led to the content management system automatically creating internal duplicate redirects, reaching the maximum number of permitted redirects and most redirects therefore ceasing to function.
This issue should not happen again because:
1.3 Gentamicin calculators – Incidents have been reported incidents of people accessing the wrong gentamicin calculator for their health board. This occurs when clinicians are searching for the gentamicin calculator via an online search engine - e.g. Google - rather than via the health board directed policy route. When accessed via an external search engine, the calculator results are not listed by health board, and the start page for the calculator does not make it clearly visible which health board calculator has been selected.
The Scottish Antimicrobial Prescribing Group has asked health boards to provide targeted communication and education to ensure that clinicians know how to access their health board antimicrobial calculators via the RDS, local Intranet or other local policy route. In terms of RDS amendments, it is not currently possible to change the internet search output, so the following changes are now in progress:
We would encourage all editors and users to use the Help and Support standard operating procedure and the Editors’ Teams channel to highlight issues, even if you think they may be temporary or already noted. This helps the RDS team to get a full picture of concerns and issues across the service.
A new presentation illustrating how RDS supports all partners in the patient journey – multiple disciplines across secondary, primary, community and social care settings – as well as patients and carers through self-management and shared decision-making tools – is now available. You will find it in the Promotion and presentation resources for editors section of the Learning and support toolkit.
A new user guide is now available in the Guidance and tips section of Resources for providers within the Learning and Support area, explaining how to embed content from Google Calendar, Google Maps, Daily Motion, Twitter feeds, Microsoft Stream and Jotforms into RDS pages. A webinar for editors on using this new functionality is scheduled for 1 May 3-4 pm (booking information below.)
A new checklist to support editors in making all the checks required before making a new toolkit live is now available at the foot of the “Request a new toolkit” standard operating procedure. Completing this checklist is not a mandatory part of the governance process, but we would encourage you to use it to make sure all the critical issues are covered at point of launch – including organisational tags, use of Alias URLs and editorial information.
Introductory webinars for RDS editors will take place on:
Special webinar for RDS editors – 1 May 3-4 pm
This webinar will cover:
Running usage statistics reports using Google analytics
To book a place on any of these webinars, please contact Olivia.graham@nhs.scot providing your name, role, organisation, title and date of the webinar you wish to attend.
The following toolkits were launched during March 2025:
SIGN guideline - Prevention and remission of type 2 diabetes
Valproate – easy read version for people with learning disabilities (Scottish Government Medicines Division)
Obstetrics and gynaecology induction toolkit (NHS Lothian) – password-protected, in pilot stage.
Oral care for care home and care at home services (Public Health Scotland)
Postural care in care homes (NHS Lothian)
Quit Your Way Pregnancy Service (NHS GGC)
Release of the redesign of RDS search and browse, archiving and version control functionality, and editing capability for shared content, is now provisionally scheduled for early June.
The Scottish Government Realistic Medicine Policy team is leading development of a national approach to implementation of Patient-Reported Outcome Measures (PROMs) as a key objective within the Value Based Health and Care Action Plan. The Right Decision Service has been commissioned to deliver an initial version of a platform for issuing PROMs questionnaires to patients, making the PROMs reports available from patient record systems, and providing an analytics dashboard to compare outcomes across services. This work is now underway and we will keep you updated on progress.
The RDS team has supported Scottish Government Effective Prescribing and Therapeutics Division, in partnership with Northern Ireland and Republic of Ireland, in a successful bid for EU funding to test develop, implement and assess new integrated care pathways for polypharmacy, including pharmacogenomics. As part of this project, the RDS will be working with NHS Tayside to test extending the current polypharmacy RDS decision support in the Vision primary care electronic health record system to include pharmacogenomics decision support.
We have just completed a series of three workshops consulting on proposed improvements to the Being a partner in my care: Realistic Medicine together app, following piloting on 10 sites in late 2024. This app has been commissioned by Scottish Government Realistic Medicine to support patients and citizens to become active partners in shared decision-making and encouraging personalised care based on outcomes that matter to the person. We are keen to gather more feedback on this app. Please forward any feedback to ann.wales3@nhs.scot
Rachael Bailie - Learning and Development Officer, North Lanarkshire
General enquires - childprotectcomm@northlan.gov.uk
Content has been checked for accessibility in accordance with the RDS standard operating procedure.
Content has been reviewed and approved in line with the North Lanarkshire Child Protection Committee governance process in September 2023.
The content will be reviewed a year from the time of publication, with September 2025 being the due date of the next review.
Unscheduled content changes will go through the North Lanarkshire Child Protection Committee as required.
The content has been reviewed and signed off by Nicola McGrath, the Child Protection Coordinator for North Lanarkshire.
Copyright compliance for content has been checked and confirmed.
The content of this toolkit is owned by North Lanarkshire Health and Social Care Partnership, and any Scottish Government Guidance included is covered by the OpenGov Licence.
All icons are from Flaticon.com, accessed through the licence held Tactuum Ltd for the resources supported by the software platform it provides.
The content for this toolkit has been developed using the national guidance on child protection from the Scottish Government.
The North Lanarkshire Child Protection Procedures content and this RDS toolkit have been signed off by the Child Protection Committee as of September 2023. It will be updated when national updates become available.
The North Lanarkshire Child Protection Committee will oversee the the ongoing development and sign off of the app.
There is an embedded feedback form in the app which can be used for any user feedback or complaints. Completed feedback forms will go to the key contact for the toolkit for review. The Child Protection Team will follow up on any feedback received, and will escalate complaints or feedback to the North Lanarkshire Child Protection Committee as appropriate.
The email for any general app enquiries is available in the "Key contacts" section above.
Any messages received through the generic RDS Feedback form will also be forwarded to the key contact email address who will address the feedback as above.
If the app requires significant amendments, it will be referred to North Lanarkshire Child Protection Committee for consideration.
The app has been risk assessed, and mitigations put in place where required.
The toolkit has been user-tested and feedback has been provided by the Workforce Learning and Development Group within North Lanarkshire Health and Social Care Partnership.
ADP - Alcohol and Drug Partnerships
BTP - British Transport Police
CICA - Criminal Injuries Compensation Authority
CME- Children Missing from Education
CPC - Child Protection Coordinator
CPO - Child Protection Order
COPFS - Crown Office and Procurator Fiscal Service
CPPM - Child Protection Planning Meetings
CSA - Child Sexual abuse
CSE - Child sexual exploitation
EYMAS - Early Years Multi-Agency Support
FGM - Female genital mutilation
FMS - Forensic Medical Service
GIRFEC - Getting it right for every child
HBA - Honour-based abuse
HSCP - Health and Social Care Partnership
ICO - Information Commissioner's Office
iVPD - interim Vulnerable Persons Database
IRD - Inter-agency Referral Discussion
JII - Joint Investigative Interview
JPFE - Joint Paediatric Forensic Examination
MAPPA - Multi Agency Public Protection Agency
NES - NHS Education for Scotland
NHS - National Health Service
NoC - Making a Notification of concern
PF - Procurator fiscal
PPU - Public Protection unit
UNCRC - United Nations Convention on the Rights of the Child
SCIM - Scottish Child Interview Model
SCRA - Scottish Children's Reporter Administration
SFRS - Scottish Fire and Rescue Service
SMART - Specific, Measurable, Attainable, Relevant and Timebound
SPS - Scottish Prison Service (SPS)
VAW Partnerships - Violence Against Women Partnerships