Rachael Bailie - Learning and Development Officer, North Lanarkshire
General enquires - childprotectcomm@northlan.gov.uk
Welcome to the Right Decision Service (RDS) newsletter for September 2024.
This business case has now been endorsed by the HIS Board and will shortly be submitted to Scottish Government.
To balance increasing demand with available capacity and financial resource, the RDS team and Tactuum are now working together to implement closer management of support tickets. As a key part of this, we want to ensure clear, timely and consistent communication with yourselves as requesters.
Editors will now start seeing new messages come through in response to support ticket requests which reflect this tightening up and improvement of our processes.
Key points to note are:
2.1 Issues confirmed by the RDS and Tactuum teams as meeting the critical/urgent and high priority criteria will continue to be prioritised and dealt with immediately.
Critical/urgent issues are defined as:
Example – RDS website outage.
Please remember to email ann.wales3@nhs.scot and his.decisionsupport@nhs.scot with any critical/urgent issues in addition to raising a support ticket.
High priority issues are defined as:
Example – Build to app not working.
2.2 Support requests that are outwith the warranty period of 12 weeks since the software was originally developed will not be automatically addressed by Tactuum. The RDS team will consider these requests for costed development work and will obtain estimate of effort and cost from Tactuum for priority issues.
2.3 Support tickets for technical issues that are not classified as bugs will not be automatically addressed by Tactuum. The definition of a bug is ‘a defect in the software that is at variance with documented user requirements.’ Issues that are not bugs will also be considered for costed development work.
The majority of issues currently in support tickets fall into category 2 or 3 above, or both.
2.4 Non-urgent requests that require a deployment (i.e a new release of RDS) will normally be factored into the next scheduled release (currently end of Nov 2024 and end of Feb 2025) unless by special agreement with the RDS team.
Please note that we plan to move in the new year to a new system whereby requests all come to an RDS support portal in the first instance and are triaged from there to Tactuum when appropriate.
We will be organising a webinar in a few weeks’ time to take you through the details of the current support processes and criteria.
The next scheduled RDS deployment will take place at the end of November 2024. We are reviewing all outstanding support tickets and feature requests along with estimates of effort and cost to determine which items will be included in this deployment.
We will update you on this in the next newsletter and in the planned webinar about support ticket processes.
Many thanks to those of you who attended our recent webinar on the contingency arrangements being put in place to prevent future RDS outages as far as possible and minimise impact if they do occur. Please contact ann.wales3@nhs.scot if you would like a copy of the slides from this session.
The NES clinical knowledge pathway (CKP) publisher is now retired and the majority of pathways supported by this tool have been transferred to the RDS. Examples include:
NHS Lothian musculoskeletal pathways
NHS Fife rehabilitation musculoskeletal pathways
NHS Tayside paediatric pathways
Include:
Focus on frailty (from HIS Frailty improvement programme)
NHS GGC Money advice and support
If you would like to promote one of your new toolkits through this newsletter, please contact ann.wales3@nhs.scot
To go live imminently:
We have recently analysed the results of a survey of users of the Scottish Palliative Care Guidelines toolkit. Key findings from 61 respondents include:
Key strengths identified included:
Users highlighted key areas for improvement in terms of navigation and search functionality. The survey was very valuable in enabling us to uncover the specific issues affecting the user experience. Many of these can be addressed through content management approaches. The issues identified with search results echo other user feedback, and we are costing improvements with a view to implementation in the next RDS deployment.
This decision support software, sponsored by Scottish Government Effective Prescribing and Therapeutics Division, is now available for all primary care clinicians across NHS Tayside. Board-wide implementation is also planned for NHS Lothian, and NHS GGC, NHS Ayrshire and Arran and NHS Dumfries and Galloway have initial pilots in progress. The University of Dundee has been commissioned to evaluate impact of this decision support software on prescribing practice.
Ten bite-size (5 mins or less) video tutorials for RDS editors are now available in the “Resources for providers of RDS tools” section of the RDS. These cover core functionality including Save and preview, content page and media management, password management and much more.
10. Training sessions for new editors (also serve as refresher sessions for existing editors) will take place on the following dates:
To book a place, please contact Olivia.graham@nhs.scot, providing your name, organisation, job role, and level of experience with RDS editing (none, a little, moderate, extensive.)
If you have any questions about the content of this newsletter, please contact his.decisionsupport@nhs.scot
With kind regards
Right Decision Service team
Healthcare Improvement Scotland
Rachael Bailie - Learning and Development Officer, North Lanarkshire
General enquires - childprotectcomm@northlan.gov.uk
Content has been checked for accessibility in accordance with the RDS standard operating procedure.
Content has been reviewed and approved in line with the North Lanarkshire Child Protection Committee governance process in September 2023.
The content will be reviewed a year from the time of publication, with September 2025 being the due date of the next review.
Unscheduled content changes will go through the North Lanarkshire Child Protection Committee as required.
The content has been reviewed and signed off by Nicola McGrath, the Child Protection Coordinator for North Lanarkshire.
Copyright compliance for content has been checked and confirmed.
The content of this toolkit is owned by North Lanarkshire Health and Social Care Partnership, and any Scottish Government Guidance included is covered by the OpenGov Licence.
All icons are from Flaticon.com, accessed through the licence held Tactuum Ltd for the resources supported by the software platform it provides.
The content for this toolkit has been developed using the national guidance on child protection from the Scottish Government.
The North Lanarkshire Child Protection Procedures content and this RDS toolkit have been signed off by the Child Protection Committee as of September 2023. It will be updated when national updates become available.
The North Lanarkshire Child Protection Committee will oversee the the ongoing development and sign off of the app.
There is an embedded feedback form in the app which can be used for any user feedback or complaints. Completed feedback forms will go to the key contact for the toolkit for review. The Child Protection Team will follow up on any feedback received, and will escalate complaints or feedback to the North Lanarkshire Child Protection Committee as appropriate.
The email for any general app enquiries is available in the "Key contacts" section above.
Any messages received through the generic RDS Feedback form will also be forwarded to the key contact email address who will address the feedback as above.
If the app requires significant amendments, it will be referred to North Lanarkshire Child Protection Committee for consideration.
The app has been risk assessed, and mitigations put in place where required.
The toolkit has been user-tested and feedback has been provided by the Workforce Learning and Development Group within North Lanarkshire Health and Social Care Partnership.
ADP - Alcohol and Drug Partnerships
BTP - British Transport Police
CICA - Criminal Injuries Compensation Authority
CME- Children Missing from Education
CPC - Child Protection Coordinator
CPO - Child Protection Order
COPFS - Crown Office and Procurator Fiscal Service
CPPM - Child Protection Planning Meetings
CSA - Child Sexual abuse
CSE - Child sexual exploitation
EYMAS - Early Years Multi-Agency Support
FGM - Female genital mutilation
FMS - Forensic Medical Service
GIRFEC - Getting it right for every child
HBA - Honour-based abuse
HSCP - Health and Social Care Partnership
ICO - Information Commissioner's Office
iVPD - interim Vulnerable Persons Database
IRD - Inter-agency Referral Discussion
JII - Joint Investigative Interview
JPFE - Joint Paediatric Forensic Examination
MAPPA - Multi Agency Public Protection Agency
NES - NHS Education for Scotland
NHS - National Health Service
NoC - Making a Notification of concern
PF - Procurator fiscal
PPU - Public Protection unit
UNCRC - United Nations Convention on the Rights of the Child
SCIM - Scottish Child Interview Model
SCRA - Scottish Children's Reporter Administration
SFRS - Scottish Fire and Rescue Service
SMART - Specific, Measurable, Attainable, Relevant and Timebound
SPS - Scottish Prison Service (SPS)
VAW Partnerships - Violence Against Women Partnerships