Key contacts

Key Contact: Susan Thompson, Communications Manager, susan.thompson4@nhs.scot

Accessibility checks

Accessibility icons have been added after links. 

Content has been checked for accessibility in line with relevant RDS Standard Operating Procedures. 

Content management and governance

Toolkit authors:

  • Communications Manager - Equality and Human Rights Team
  • Equality and Human Rights Team Leader

Processes and key responsibilities:

Review and sign-off of content at time of initial publication
Meeting with Leads/ Contributors of app content. This will be previewed by all before being approved for publication.

Review and sign-off of initial delivery of the content via the RDP
Meeting with Leads/ Contributors of app content. This will be previewed by all before being approved for publication.

Proposing updates and signing off proposals for updates to the content after
initial publication, outwith the scheduled review dates.
If there were changes of legislation, feedback etc, the key contact would speak to the Lead Clinician and look for agreement on whether to publish.

Review and sign-off of updated content via the RDP, out with the scheduled
review dates.
If there was feedback suggesting a change to the layout of content, the key contact would speak to the Lead Clinician and look for agreement on whether to publish.

Determining the review date(s) for content.

 As standard, we would review all content every 6 months.

Receiving the automated alerts from RDP when the content is due for review, and ensuring that the review takes place in a timely manner:

Team meeting to be arranged and the authors would review their respective content.

Content updates:

The GGC Knowledge Services Team will make updates to the content. 

Content review by clinicians and people with lived experience

Content has been reviewed by services within NHSGGC. Engagement work and feedback from service users has also informed the content of the toolkit.

Copyright

Unless otherwise indicated, copyright in this app/website is retained by NHS Greater Glasgow and Clyde.  Users may download or print copies for their own use.  

FlatIcon images used in this work are covered by the licence paid by Tactuum as software provider of the RDS platform. 

Evidence base

Online evidence gathered from a variety of sources and checked by author.

Governance sign-off and ongoing development

All Toolkit content has been approved by the Public Health Senior Management Team.

Monitoring and acting on feedback and complaints

A feedback form is available below in the 'user feedback' section. Feedback will be monitored and acted on by the Equality and Human Rights Team.

Risk assessment

The toolkit has been risk assessed, and mitigations put in place where required.

User testing

User testing has been completed for this toolkit. 

User feedback

Disclaimer

The content within this app/ website is based on current evidence and best practice, however it is intended to be applied alongside sound practitioner judgement. As such, NHS Greater Glasgow and Clyde is not responsible or liable for management decision made on the basis of the information provided via this app/website.

Use of this app within education settings should always be in accordance with local policies and guidance with regard to practice and mobile device usage.

NHS Greater Glasgow and Clyde is not responsible for the content of any external websites listed, nor do they endorse any commercial product or service mentioned or advised on in any of these websites.

All use of this resource is subject to Scots law and the jurisdiction of the Scottish courts and is subject to this disclaimer. Any views given on the app/website are not necessarily those of Healthcare Improvement Scotland or anyone connected with us.