The design and delivery of T2DM services can advance equity and inclusion for those most disadvantaged. As reported in Diabetes: my information, my support, digital access may not be suitable for all.
“Variable access to the internet and weak telephone signal mean that I can have difficulty in getting online or using a video call. The question of alternatives to digital access have to be available for those in digital poverty.” Person with lived experience, from Diabetes; my information, my support11
The following table outlines approaches that can support improved care and outcomes for disadvantaged groups.
Approach
|
Principle
|
Actions
|
|
Human Rights Based Approach (HRBA)
|
Adapted from Scottish Human Rights Commission
Aligns to the values of realistic medicine and person-centred care
|
Service design targeted at the people who need it most, through:
- Participation
- Accountability
- Non-discrimination
- Empowerment
- Legality
|
|
Cultural competency
|
Understanding the key issues relating to culture, influencing the access to and experiences of care
|
Health workers should gain culturally competent knowledge of different cultures
Information should be available in individuals' first language to support their treatment
Discussion of medication taking during Ramadan.
Consider adaptations to ethnic foods to empower patients to adopt healthy lifestyles rather than to abandon familiar foods
|
| Trauma-informed service design68 |
Traumatic events are more frequently experienced by people in low socio-economic groups and from black and minority ethnic communities |
Everyone in the Scottish workforce has a role to play in understanding and responding to people affected by trauma. Some will be specialists/ enhanced workers, but all should be informed or skilled to respond to those affected by trauma. |
| Co-designed services |
Co-designed services are more likely to be acceptable to both providers and end users, and therefore adopted and sustained |
Ensuring underrepresented and disproportionately affected groups are part of this process and development |
|
Digital inclusion
|
In line with the Digital Health and Care Strategy69
Availability of digital services, such as MyDiabetesMyWay will undoubtedly improve service access, engagement and self-management
|
Include individuals at the heart of digital transformation of services
Ensure the infrastructure exists in health boards to digitize services
|
|
Others
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|
Impact assessments
Links to wider determinants of health
|