We are pleased to advise that deep linking capability, enabling users to directly download individual mobile toolkits, has now been released on the RDS mobile app. When you install the update, you will see that each toolkit has a small QR code icon the header area beside the search icon – see screenshot below. Clicking on this icon will open up a window with a full-size QR code and the alternative of a short URL for sharing with users. Instructions are provided.
You may need to actively install the update to install RDS app version 4.7.1 to see this improvement. Installing this update is also strongly recommended to get the full benefits of the new contingency arrangements – specifically, that if the RDS website should fail, you will still be able to download new mobile app toolkits.
To check your current RDS version, click on the three dots bottom right of the RDS app screen. This takes you to a “More” page where you will see the version number. To install latest updates:
On iPhones – go to the Apple store, click on your profile icon top right, scroll down to see the apps waiting to be updated and update the RDS app.
On Android phones – these can vary, but try going to the Google Play store, click on your profile icon top right, click on “Manage apps and device”, select and update the RDS app.
Please get in touch with ann.wales3@nhs.scot with any questions.
| Screen Prompts | Results/cause and possible actions | |
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Only the Disengage keypad lock if further access required |
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The infusion has been stopped. Press the |
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Alert: Program is about to end/syringe is almost empty. Prepare to change syringe or discontinue pump use. |
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Alert: Battery is almost depleted. Prepare to change battery. |
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Alarm: The pump has been stopped / paused for more than 2 minutes without key presses. Press the |
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Alarm: The program is completed and the VTBI volume is fully infused. Press the |
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Alarm: Battery will fail imminently. Change battery. |
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Alarm: One or more of the syringe detection sensors is not detecting. Check the syringe and place in pump correctly. Check screen messages for assistance. |
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Alarm: Clamped line, occluded or kinked. Release the clamp, flush/replace the access device or clear the occlusion. |
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Alarm: Clamped line, occluded or kinked, and the actuator has reached minimum travel position. Release the clamp, flush/replace the access device or clear the occlusion. |
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Alarm: An internal system error has occurred. Two examples of system failure screen messages are shown here, refer to pump service manual for a full list of error codes. The user may be prompted to power off and restart, which may rectify the error. If the error recurs, take pump out of use. Press the |
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Information and guidance on syringe pumps can be accessed via the Scottish Palliative Care Guidelines. In addition, there are a range of sources for advice within your local area. These include:
Scottish Palliative Care Guidelines
, 
and 
are accessible.
key to obtain error message, record error code and summary of fault and return pump to designated service centre.