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Right Decision Service newsletter: September 2024

Welcome to the Right Decision Service (RDS) newsletter for September 2024.

1.Business case for permanent provision of the Right Decision Service from April 2025 onwards

This business case has now been endorsed by the HIS Board and will shortly be submitted to Scottish Government.

2. Management of RDS support tickets

To balance increasing demand with available capacity and financial resource, the RDS team and Tactuum are now working together to  implement closer management of support tickets. As a key part of this, we want to ensure clear, timely and consistent communication with yourselves as requesters.  

Editors will now start seeing new messages come through in response to support ticket requests which reflect this tightening up and improvement of our processes.

Key points to note are:

2.1 Issues confirmed by the RDS and Tactuum teams as meeting the critical/urgent and high priority criteria will continue to be prioritised and dealt with immediately.

Critical/urgent issues are defined as:

  1. The Service as a whole is not operational for multiple users. OR
  2. Multiple core functions of the Service are not operational for multiple users.

Example – RDS website outage.

Please remember to email ann.wales3@nhs.scot and his.decisionsupport@nhs.scot with any critical/urgent issues in addition to raising a support ticket.

High priority issues are defined as:

  1. A single core function of the Service is not operational for multiple users. OR:
  2. Multiple non-core functions of the Service are not operational for multiple users.

Example – Build to app not working.

2.2 Support requests that are outwith the warranty period of 12 weeks since the software was originally developed will not be automatically addressed by Tactuum. The RDS team will consider these requests for costed development work and will obtain estimate of effort and cost from Tactuum for priority issues.

2.3 Support tickets for technical issues that are not classified as bugs will not be automatically addressed by Tactuum. The definition of a bug is ‘a defect in the software that is at variance with documented user requirements.’  Issues that are not bugs will also be considered for costed development work.

The majority of issues currently in support tickets fall into category 2 or 3 above, or both.

2.4 Non-urgent requests that require a deployment (i.e a new release of RDS) will normally be factored into the next scheduled release (currently end of Nov 2024 and end of Feb 2025) unless by special agreement with the RDS team.

Please note that we plan to move in the new year to a new system whereby requests all come to an RDS support portal in the first instance and are triaged from there to Tactuum when appropriate.

We will be organising a webinar in a few weeks’ time to take you through the details of the current support processes and criteria.

3. Next scheduled deployment.

The next scheduled RDS deployment will take place at the end of November 2024.  We are reviewing all outstanding support tickets and feature requests along with estimates of effort and cost to determine which items will be included in this deployment.

We will update you on this in the next newsletter and in the planned webinar about support ticket processes.

4. Contingency arrangements for RDS

Many thanks to those of you who attended our recent webinar on the contingency arrangements being put in place to prevent future RDS outages as far as possible and minimise impact if they do occur.  Please contact ann.wales3@nhs.scot if you would like a copy of the slides from this session.

5. Transfer of CKP pathways to RDS

The NES clinical knowledge pathway (CKP) publisher is now retired and the majority of pathways supported by this tool have been transferred to the RDS. Examples include:

NHS Lothian musculoskeletal pathways

NHS Fife rehabilitation musculoskeletal pathways

NHS Tayside paediatric pathways

6. Other new RDS toolkits

Include:

Focus on frailty (from HIS Frailty improvement programme)

NHS GGC Money advice and support

If you would like to promote one of your new toolkits through this newsletter, please contact ann.wales3@nhs.scot

To go live imminently:

  • Focus on dementia
  • NHS Lothian infectious diseases toolkit
  • Dumfries and Galloway Adult Support and Protection procedures
  • SIGN guideline – Prevention and remission of type 2 diabetes

 

7. Evaluation projects

We have recently analysed the results of a survey of users of the Scottish Palliative Care Guidelines toolkit.  Key findings from 61 respondents include:

  • Most respondents (64%) are frequent users of the toolkit, using it either daily or weekly. A further 25% use it once or twice per month.
  • 5% of respondents use the toolkit to deliver direct patient care and 82% use it for learning
  • Impact on practice and decision-making was rated as very high, with 80% of respondents rating these at a 4-5 on a 5 point scale.
  • Impact on time saving was also high, with 74% of respondents rating it from 3-5.
  • 74% also reported that the toolkit improved their knowledge and skills, rating these at 4-5 on the Likert scale

Key strengths identified included:

  • The information is useful, succinct, and easy to understand (31%).
  • Coverage is comprehensive (15%)
  • All information is readily accessible in one place and users value the offline access via mobile app (15%)
  • Information is reliable, evidence-based and up to date (13%)

Users highlighted key areas for improvement in terms of navigation and search functionality. The survey was very valuable in enabling us to uncover the specific issues affecting the user experience. Many of these can be addressed through content management approaches. The issues identified with search results echo other user feedback, and we are costing improvements with a view to implementation in the next RDS deployment.

8.RDS High risk prescribing (polypharmacy) decision support embedded in Vision and EMIS primary care E H R systems

This decision support software, sponsored by Scottish Government Effective Prescribing and Therapeutics Division,  is now available for all primary care clinicians across NHS Tayside. Board-wide implementation is also planned for NHS Lothian, and NHS GGC, NHS Ayrshire and Arran and NHS Dumfries and Galloway have initial pilots in progress. The University of Dundee has been commissioned to evaluate impact of this decision support software on prescribing practice.

9. Video tutorials for RDS editors

Ten bite-size (5 mins or less) video tutorials for RDS editors are now available in the “Resources for providers of RDS tools” section of the RDS.  These cover core functionality including Save and preview, content page and media management, password management and much more.

10. Training sessions for new editors (also serve as refresher sessions for existing editors) will take place on the following dates:

  • Wednesday 23rd October 4-5 pm
  • Tuesday 29th October 11 am -12 pm

To book a place, please contact Olivia.graham@nhs.scot, providing your name, organisation, job role, and level of experience with RDS editing (none, a little, moderate, extensive.)

If you have any questions about the content of this newsletter, please contact his.decisionsupport@nhs.scot  

With kind regards

 

Right Decision Service team

Healthcare Improvement Scotland

 

 

 

Anticipatory prescribing

Introduction

If a patient is in the last weeks or days of life it is helpful if ‘just in case’ (JIC) anticipatory medication for end of life symptom control is available so they can be given if required without unnecessary delay. JIC prescribing includes the most important medicines which might be required to manage predictable and distressing symptoms, or in the event that the patient cannot manage necessary oral medications.

If significant bleeding can be anticipated, it is usually best to discuss the possibility with the patient and their family. Ensure carers at home have an emergency contact number and an anticipatory care plan is in place and all professionals and services involved are aware of the care plan, including out-of-hours services
(refer to Out of hours handover guideline). Refer to Bleeding guideline for full anticipatory preparation actions and post event management.

It is appropriate to use this guidance to prescribe anticipatory medicines for patients in all settings. Particular care may be required in secure (prison) environments.  Alternative arrangements may be required in remote and rural locations taking into account ease of access to professional support.

 

Practicalities in community settings

  • The prescriber must complete a community medication administration chart before nurses in the community can administer medicines.  This should include the dose, route, frequency, indication(s), limits, and when to seek advice.
  • Community nurses or pharmacists supply a container (JIC box), syringes and sharps disposal container. The community pharmacy supply the medicines following individual prescriptions.
  • The decision to prescribe medication for use in the future should always be based on a risk/benefit analysis. Reasons for not providing anticipatory medicines include risk of drug diversion or misuse.
  • It is good practice to issue separate prescriptions for urgently required medicines so they can be dispensed at different pharmacies if needed.
  • Read the Last days of life guideline.

 

Management

Anticipatory medication

  • If a patient is currently receiving subcutaneous (SC) analgesics, anxiolytic/sedatives, anti‑emetics, or anti-psychotics, an additional anticipatory medication supply may not be needed. Check what medicines are already available in the patient’s home before prescribing new anticipatory medication.
  • If a patient is already prescribed an oral medication for symptom control and this is effective, the same medication may be suitable for prescribing by the subcutaneous route for the JIC box.
  • Morphine is the first-line opioid of choice, however some NHS boards may use diamorphine first line. The dose stated below is for an opioid naïve patient.
  • If the patient is taking a regular oral opioid, an SC breakthrough dose of the same opioid should be prescribed for the JIC box. SC dose would usually be half of oral dose. The breakthrough dose should be calculated as 1/6th to 1/10th of the 24 hour opioid dose.
  • Refer to the Choosing and changing opioids guideline.
  • Attention should be paid to renal function.
  • If the patient has stage 4/5 chronic kidney disease or severe renal impairment (eGFR <30ml/min), specialists may recommend use of alfentanil SC. Refer to the Renal disease in the last days of life guideline.

The medications available in the JIC box are prescribed for specific symptoms and for specific doses. These medications can in some circumstances be used for other symptoms, such as severe agitation, at higher doses. Clear instructions for the medication administration for the new symptom must be prescribed in the community medication administration chart, including dose, route of administration, frequency, indication(s), limits and when to seek advice.

 

Anticipatory prescription

  • The prescription should include the four medications that might be required for end of life symptom control, plus diluent
  • Note: It is important that prescription wording for controlled drugs meets the legal requirements to reduce delays in dispensing
  • Refer to Sample CD prescription.

 

Review

  • It is essential to review the effect of any ‘as required’ medicine prescribed in an anticipatory fashion, after it has been administered. This will help to direct a review of the overall treatment plan.
  • There should be a review of the treatment plan within one hour to assess if the administered medication has:
    • had the desired effect
    • had no effect on the symptom
    • a partial, but inadequate, effect on the symptom.
  • In each of these situations, a comprehensive review of symptoms, drug doses and alternative therapeutic options must be undertaken.
  • There should be a review of the treatment plan within 24 hours when the administered medication:
    • is effective for an appropriate and expected time
    • has had a limited duration of effectiveness that has necessitated three or more repeated doses.
  • As part of the review, the doses of regular medication, such as modified release tablets, transdermal patches or those given by syringe pump, should be considered. If there are signs of toxicity, a dose reduction, or drug switch, may be required. Advice from specialist palliative care should be sought if needed.

 

Opioid for pain and/or breathlessness (for opioid naive patient)

  • Morphine sulfate injection (10mg/ml ampoules)
  • Dose: 2mg to 5mg SC, repeated at up to hourly intervals as needed for pain or breathlessness
  • Refer to Sample CD prescription.
  • If 3 or more doses have been given within 4 hours with little or no benefit
    seek urgent advice or review
  • If more than 6 doses are required in 24 hours seek advice or review
  • Supply ten (10) 1ml ampoules*
  • Note: Some NHS boards may use diamorphine

 

 *some Health Boards may recommend smaller quantities as appropriate

Anxiolytic sedative for anxiety or agitation or breathlessness

  • Midazolam injection (10mg in 2ml ampoules)
  • Dose: 2mg to 5mg SC, repeated at hourly intervals as needed for anxiety/distress
  • If 3 or more doses have been given within 4 hours with little or no benefit seek urgent advice or review
  • If more than 6 doses are required in 24 hours seek advice or review
  • Supply ten (10) ampoules of 2ml*
  • Midazolam can be used in massive terminal haemorrhage (refer to Bleeding guideline)
  • Note: if the patient is already on large background doses of benzodiazepines, a larger dose may be needed (if they are frail, a smaller dose may be sufficient)
  • Levomepromazine can be used in terminal agitation or agitated delirium under specialist advice at a different dose (refer to Care in the last days of life guideline)

 

 *some Health Boards may recommend smaller quantities as appropriate

Anti-secretory for thin, upper respiratory secretions

  • Hyoscine butylbromide injection (Buscopan®) (20mg/ml ampoules)
  • Dose: 20mg SC, repeated at up to hourly intervals as needed for thin upper respiratory secretions
  • Maximum of 120mg in 24 hours. Supply 10 ampoules*.

 

 *some Health Boards may recommend smaller quantities as appropriate

Anti-emetic for nausea and vomiting

  • QTlevomepromazine injection (25mg/ml ampoules) Dose: 2.5mg to 5mg SC, 12 hourly as needed for nausea.
  • May need to be given more frequently initially, for example up to hourly, to control symptoms.
  • If 3 or more doses have been given within 4 hours with little or no benefit seek urgent advice or review.
  • If more than 6 doses are required in 24 hours seek advice or review.
  • Supply 10 ampoules*
  • Levomepromazine can be used in terminal agitation or agitated delirium under specialist advice at a different dose (refer to Care in the last days of life guideline)

 

 *some Health Boards may recommend smaller quantities as appropriate