Urgent Care and Advice

Update your RDS mobile app to v4.7.2 to download toolkits even when website is down.

We are pleased to advise that deep linking capability, enabling users to directly download individual mobile toolkits, has now been released on the RDS mobile app. You will see that each toolkit has a small QR code icon in the header area beside the search icon – see screenshot below. Clicking on this icon will open up a window with a full-size QR code and the alternative of a short URL for sharing with users. Instructions are provided.

You may need to actively update to the latest release - RDS app version 4.7.1 - to see this improvement.

Updating to this latest version of the RDS app is also strongly recommended to get the full benefits of the new resilience arrangements – specifically, that if the RDS website should fail, you will still be able to download new mobile app toolkits. To check your current RDS version, click on the three dots bottom right of the RDS app screen. This takes you to a “More” page where you will see the version number. To install latest updates:

On iPhones – go to the Apple store, click on your profile icon top right, scroll down to see the apps waiting to be updated and update the RDS app.

On Android phones – these can vary, but try going to the Google Play store, click on your profile icon top right, click on “Manage apps and device”, select and update the RDS app.

Please get in touch with ann.wales3@nhs.scot with any questions.

Contact Information

Margaret Reynolds

Deep Brain Stimulation Administrator

Institute of Neurological Sciences

Queen Elizabeth University Hospital

1345 Govan Road Glasgow

G51 4TF

Telephone: 01412327512

Email: margaret.reynolds@nhs.scot

(Monday to Friday - 9.00am to 5.00pm)

For technical help with your device.

Medtronic DBS helpline:

+44 (0) 01923 205101

Boston customer services:

+44 (0) 0344 800 4512

Abbott (St Jude) customer services:

0800 389 2711

Out of hours information

If you think you require out of hours emergency advice (after 5.00pm and before 9.00am and weekends) related to your DBS. Please contact ward 64 at QEUH in the first instance on 0141 201 2015. You may then be advised to contact your GP or NHS24 on telephone number 111. Depending on the issue, nursing staff are able to liaise with the on call medical team if appropriate.

Urgent care advice