About this toolkit

Our mission statement for NHS Greater Glasgow & Clyde

“To deliver effective and high quality health services, to act to improve the health of our population, and to do everything we can to address the wider social detriments of health which cause health inequalities.” 

We share the Core Values of NHS Scotland:

• Cùram is Co- fhaireachdainn; Care and Compassion: Our patients come first.  We dedicate our time and resources to bring the best possible care and comfort we can to the children and families we look after. 
• Urram is Spèis; Dignity and Respect: Your values matter to us.  We explore your priorities and concerns, respect your opinions and treat you with dignity. 
• Fosgailteachd is Onaireachd; Openness and Honesty: Integrity is at the heart of what we do.  We keep you informed, and are always open and honest with you.  
• Luach is Co - obrachadh; Quality and Teamwork: We strive to be the best.  We are guided by expertise of the highest quality and continually develop what we do in response to the changing world around us.  We work together, and with you, as a team to improve your child’s health both now and in the future.

Our History

The Children’s Hospital in Glasgow is a well established, world renowned institution. The first hospital was opened in 1882 and we moved to our current location within the Queen Elizabeth University Hospital Campus in 2015.

The hospital was designed specifically to meet the needs of children, and we provide a high quality service in a state-of-the-art facility. It was designed in conjunction with our patients, families, and health-care professionals who work here.

Prior to the opening of the new Royal Hospital for Children, a new laboratory facility was built on site, providing some of the most modern facilities in the UK and enabling ground breaking research and pioneering treatments to be developed.

The campus also hosts an equally modern hospital for adults, a first class maternity unit, the Institute of Neurosciences and a wide variety of rehabilitation services, as well as an ultra modern learning facility.

We are proud to deliver the gold standard model of maternity, paediatric and adult acute hospital care on a single site.

Location

The Royal Hospital for Children is located on the Queen Elizabeth University Hospital Campus at 1345 Govan Rd, Glasgow, G51 4TF.

We have both inpatient and outpatient facilities on site.

We carry out outpatient clinics at different sites across NHS GGC and our shared care clinics are carried out throughout Scotland.

NHS GGC has purpose built Child Development Centres at sites across the city providing community services for the children of Greater Glasgow and Clyde.

Dr. Morag Wilson is a Consultant Paediatrician at the Royal Hospital for Children, Glasgow. She is the Project Lead. The RHCG site and App has been developed to give parents the information they need about looking after their child's health at home, when to come to hospital and what to expect when they come. The health professional information has been developed as resource for professional users of the hospital, and includes parent safety netting and discharge information, which mirrors the pre-hospital side. This is closely linked with the paediatric guideline site for RHCG.

Michelle Kirkwood is the Knowledge Services Manager for NHS Greater Glasgow & Clyde. She is responsible for overseeing the development of apps for staff and patients within NHSGGC as part of the Scotland-wide initiative, The Right Decision Service.

Seona Hamilton is the Subject Specialist Librarian for the Women & Children's Directorate in NHSGGC. Seona is responsible for gathering and organising the information for the website/app and adding it using the Right Decision Service content management tools. She is also involved in collating usage statistics and ensuring the content is kept up to date.

Dr. Geetika Kumar is a Consultant Paediatrician at the Royal Hospital for Children, Glasgow.  Geetika's main role has been in developing the pre-hospital clinical information for parents, and the safety netting information leaflets after they have seen a clinician.

Melville Dixon is head of the Paediatric Orthotic Service for GGC and chair of the Parent and Carer Group for the Children’s hospital. He has worked for the hospital since 2004 and loves his job because he has the privilege of helping the children and families we treat here at the Royal Hospital for Children in Glasgow.

Coral Brady is the Business & Administration Manager for Women & Children's Services in NHSGGC.

Lucie Agolini is an independent UI / UX Designer with 11 years behind her of crafting user focused digital experiences and products.  She much enjoyed injecting playfulness and relatability into the illustrations and interface of the NHS RHCG website and apps. You can find examples of Lucie's other work at www.lucieagolini.com or drop her a line at lucie@lucieagolini.com.

Thank you to the many people who have invested their time and effort and shared their work to make this possible, below is not an exhaustive list:

• Dr. Sanjay Patel - Project Lead, Healthier Together
• Jennie McLaren - Clinical Lead, KIDS NHS GGC
• Dr Graham Bell - Clinical Lead, Glasgow Paediatric Guidelines
• Douglas Samson - Glasgow Children's Hospital Charity
• Laura Sinclar - Glasgow City Youth Health service
• Rachel Baxter - Edinburgh Children's Hospital Charity
• Dr. Isabelle Cullen -GP
• Dr. Alan McDevitt - GP
• Dr. Ann Goldie -Paediatric Anaesthetist
• Katie Black - Paediatric Liaison Psychiatry
• Gillian Bowskill - Lead Nurse, Infection Prevention & Control
• Karen Prince - Senior Charge Nurse, Paediatric Outpatients
• Lesley Crosbie - Outpatient Waiting List Manager
• Alain Saum - wearewithyou.org.uk
• Dr. Steve Foster - Consultant Paediatric Emergency Department
• Dr. Rosie Hague - Consultant Paediatric Infectious Diseases 

This website/app (“App”) is intended as a reference source for patients, parents, carers and visitors to the Royal Hospital for Children, part of NHS Greater Glasgow and Clyde, legally known as Greater Glasgow Health Board (the “Board”). Any information within the App on the management of health conditions should not replace the advice of a healthcare professional.

The content of the App is specific to this Board and it may not be applicable to other local healthcare areas. While the Board endeavours to ensure that the information accessed via the App is correct, the Board does not warrant the accuracy and completeness of the material accessed via the App. The Board may make changes to the App at any time without notice. Some of the material accessed via the App may be out of date, and the Board makes no commitment to update such material. The App is provided “as is”, without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, the App is made available by the Board on the basis that the Board excludes all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which, but for this legal notice, might have effect in relation to the App.

Users assume all responsibility for using the information accessed via the App. Users should be aware that whilst the website is updated continually, mobile device updates are monthly. It is the user’s responsibility to ensure the information given is current. If the user has health concerns, they should contact a healthcare professional.