Warning
Consider how your service or clinical area uses patient feedback and apply the principles of person centred care to analysis or improvement.

Care Experience Improvement ModelSource: Healthcare Improvement Scotland

Description: The Care Experience Improvement Model (CEIM) is a simple framework that supports health and social care teams to make improvements that are directly related to feedback in a person-centred way.

Target audience: all those working in health and social care.

Access: free online resource.

Participation toolkitSource: Healthcare Improvement Scotland

Description: tools, guidance and resources useful for planning community engagement.

Target audience: all health and social care staff

Access: free online resource.

Person centered care networkSource: Healthcare Improvement Scotland.

Description: connects health, social care and social work staff from across a range of public sectors to enable improvements in person-centred care and practice.

Target audience: all health and social care staff.

Access: free online resource

Editorial Information

Last reviewed: 01/11/2024

Next review date: 30/11/2025

Reviewer name(s): NES Realistic Medicine Team.