Guiding principles for undertaking a quality of care review

Quality of care review guidance

The guiding principles identify the underpinning approach and ethos when undertaking a QoC review, so that teams and organisations are supported to understand the level of care assurance they have across complex healthcare systems.

Principle 1

Use existing national frameworks to underpin process

  • Utilise the Quality Management System (QMS) as part of the EiC framework and HIS quality assurance framework
  • Consider what high quality care looks like and how this can be evaluated
  • Understand a system’s ability to reliably deliver high quality care
  • Identify where additional support may be required

Principle 2

Be curious - Seek to discover and understand

  • Ask questions for which you have no answers
  • Consider qualitative and quantitative data, including information from CAV
  • Value professional judgement - capture what you see, hear and feel when entering a clinical area
  • Involve staff and those in receipt of care

Principle 3

Develop a new understanding of the system

  • Understand the whole system and all contributing factors
  • Analyse available information through triangulation
  • Sense check your new understanding
  • Identify key themes – areas of good practice and areas for improvement

Principle 4

Identify learning and potential improvement

  • Identify and share learning – with the team and the wider system
  • Target improvement support
  • Plan to address systemic barriers
  • Celebrate good practice