Welcome to the Right Decision Service (RDS) newsletter for April 2024.
Tactuum has been working hard to address the issues experienced during the last week. They have identified a series of three mitigation measures and put the first of these in place on Friday 3rd May. If this does not resolve the problems, the second mitigation will be actioned, and then the third if necessary.
Please keep a lookout for any slowing down of the system or getting locked out. Please email myself, mbuchner@tactuum.com and onivarova@tactuum.com if you experience any problems, and also please raise an urgent support ticket via the Support Portal.
Thank you for your patience and understanding while we achieve a full resolution.
A rotating carousel presenting some of the key RDS tools and capabilities, and an editable slideset, are now available in the Resources for RDS providers section of the Learning and Support toolkit.
The redesign of RDS Search and Browse is still on-track for delivery by mid-June 2024. We then plan to have a 3-week user acceptance testing phase before release to live. All editors and toolkit owners on this mailing list will be invited to participate in the UAT.
The archiving and version control functionality is also progressing well and we will advise on timescales for user acceptance testing shortly.
Tactuum is also progressing with the deep linking to individual toolkits within the mobile RDS app. There are several unknowns around the time and effort required for this work, which will only become clear as the work progresses. So we need to be careful to protect budget for this purpose.
These have all been compiled and effort estimated. Once the redesign work is complete, these will be prioritised in line with the remaining budget. We expect this to take place around late June.
Many thanks to those of you completed the value and impact survey we distributed in February. Here are some key findings from the 65 responses we received.
Figure 1: Impact of RDS on direct delivery of care
Key figures
Figure 2 shows RDS impact to date on delivery of health and care services
Key figures
These data show how RDS is already contributing to NHS reform priorities and supporting delivery of more sustainable care.
Saving time and money
Quality assurance and governance
Service innovation and workforce development
A few examples of toolkits published to live in the last month:
Some of the toolkits the RDS team is currently working on:
Please contact his.decisionsupport@nhs.scot if you would like to learn more about a toolkit. The RDS team will put you in touch with the relevant toolkit lead.
Thanks to all of you who have responded to the retrospective quality audit survey and to the follow up questions. We still have some following up to do, and to work with owners of a further 23 toolkits to complete responses. An interim report is being presented to the HIS Quality and Performance Committee.
Eight clinical services and two public library services are undertaking tests of change to implement the Being a partner in my care app. This app aims to support patients and the public to become active participants in Realistic Medicine. It has a strong focus on personalised, person-centred care and a library of shared decision aids, as well as simple explanations and videoclips to help the public to understand the aims of Realistic Medicine. The tests of change will inform guidance and an implementation model around wider adoption and spread of the app.
With kind regards
Right Decision Service team
Healthcare Improvement Scotland
The Inspiring Leadership Programme aims to support specialist palliative care teams adopt a more proactive approach to service delivery and to embed the values, behaviours and attitudes of leadership. Developed and launched in 2017, the programme was originally developed to help identify Clinical Nurse Specialists and other Allied Health Professionals from specialist palliative care teams and prepare them for future roles.
The programme is open to all registered health and social care professionals working within specialist palliative care in Scotland.
The next Inspiring Leadership programme will commence in February 2024.
| Day 1 | Day 2 | Day 3 | Day 4 | Day 5 | Day 6 | Day 7 |
| 29 February | 16 April | 19 June | 15 August | 23 October | 26 November | 16 January |
NEW FOR 2023 Inspiring Leadership Programme ‘Community of Practice’ group along with Community of Practice webpage (in development) for anyone who’s participated in the current or previous Inspiring Leadership Programmes. Login details will be sent to all attendees.
Target Participants/ Eligibility
Registered health or social care professionals or senior colleagues working within specialist palliative care in Scotland. (this includes Specialist Trainees in palliative medicine and those working at AFC band 6 or 7 or senior equivalent )
The participant will:
Build their self-awareness, personal effectiveness, and resilience.
Exhibit leadership behaviours consistent with creating an enabling culture for transforming services for patients and their families.
Provide effective leadership and management within teams and across professional and organizational boundaries focused on service excellence.
Create conditions where people can play to strengths, think creatively, and work collaboratively to overcome obstacles to the change process.
Deliver a QI project which demonstrates an impact on patient & family care and experience.
Deliver a QI project which will present a valuable development opportunity through involvement in leading and delivering change.
Develop a network of support and start a process to place participant on a potential succession planning pathway.
Enhance knowledge of local, national, and international policy drivers for palliative care supporting strategies and processes for the required culture change.
Programme delivery
All training and support will be delivered online.
Programme Length
7 online classroom days delivered over a 12 month period + 1 individual two hour coaching/feedback session identifying strengths & development needs (following participation in 360 feedback tool).
Participants must commit to all 7 online classroom days.
Next Programme Dates (Cohort 6):
Day 1. 29 February 2024
Day 2. 16th April 2024
Day 3. 19th June 2024
Day 4. 15th August 2024
Day 5. 23rd October 2024
Day 6. 26th November 2024
Day 7.16th January 2025
Programme Teaching Methods
Online face to face teaching, project work and self-directed learning.
Programme Fee
£400 for the 12 month programme.
Providing institutions/Partners
NHS Greater Glasgow & Clyde
Prince & Princess of Wales Hospice
Accord Hospice
Strathcarron Hospice
Hazel M Mackenzie Consulting
Programme Facilitators
Claire O’Neill, NHSGGC Lead Nurse & CSM for Palliative Care
Fiona Wylie, Senior Nurse for Strategy Implementation, Prince & Princess of Wales Hospice Glasgow
Susan Jackson, Quality and Practice Development Lead, Accord Hospice Paisley
Liz Smith, Practice Educator, Strathcarron Hospice Denny
Elaine O’Donnell, NHSGGC Palliative Care Practice Development Facilitator
Hazel Mackenzie, Hazel M Mackenzie Consulting
To register you interest or for more information please email: palliativecare@ggc.scot.nhs.uk
You can also follow us on Twitter @nhsggcpallead
NHSGGC - Palliative Care