BMA 24/7 Helpline – call 0330 123 1245
Practitioner Health Programme - text NHSPH to 85258
Samaritans - call 116 223.
Welcome to the Right Decision Service (RDS) newsletter for October 2024.
Development of the contingency solutions to maximise RDS resilience and minimise risk of future outages is in progress, aiming for completion by Christmas. As a reminder, these contingency arrangements are:
In the meantime, a gentle reminder to encourage users to download essential clinical toolkits to their mobile devices so that there is an offline version always available.
A new scheduled deployment with minor improvements drawn from support tickets, externally funded projects, information related to outages, and feature requests will take place in early December. Key improvements planned are:
We are also seeking approval to use the NHS Scotland logo and title for the RDS app on the app stores to help with audience engagement and clarity around the provenance of RDS.
We are still hopeful that user acceptance testing for at least the Search and browse enhancements can take place before Christmas. Thank you for your patience and understanding in waiting for these improvements. Timescales have been pushed back by old app migration challenges, work to address outages, and most recently implementing the contingency arrangements.
We are aware that there continue to be some issues around a number of RDS support tickets, in part due to constraints around visibility for the RDS team of the tickets in the existing support portal. We are investigating the potential to move to a new support ticket requesting system from early in the new year. We will organise the proposed webinar around support ticket processes once we have confirmed the way forward with the system.
There is a known issue with alterations in formatting of some RDS tables which seems to have arisen as a result of the 17 October deployment. Tactuum is working on a fix and on implementing additional regression testing to prevent this issue recurring.
Recently launched toolkits include:
NHS Lothian Infectious Diseases
Scottish Health Technologies Group – Technology Assessment recommendations
NHS Tayside Anaesthetics and Critical Care projects – an innovative toolkit which uses PowerAutomate to manage review and response to proposals for improvement projects.
If you would like to promote one of your new toolkits through this newsletter, please contact ann.wales3@nhs.scot
A number of toolkits are expected to go live before Christmas, including:
We have had a good response to the recent invitation to sign up to the new Teams channel for RDS editors. This provides a forum for editors to share learning, ideas and questions and we hope to hold regular webinars on topics of interest. The RDS team is in the process of joining participants to the channel and we’d encourage all editors to take part, using the registration form – available in Providers section of the RDS Learning and Support area.
The RDS team has worked with colleagues in NHS Grampian and the Digital Health & Care Innovation Centre to evaluate the impact of the Prevent the progress of diabetes web and mobile app in a small-scale pilot project. This app provides access to local and national resources and services targeted at people with prediabetes, a history of gestational diabetes, or candidates for remission. After just 8 weeks of using the app, 94% of patients reported increased their knowledge and understanding of diabetes, and 88% said it had increased their confidence and motivation to make lifestyle changes, highlighting specific behaviour changes. The learning from this project is informing development of a service model based on tailored support for patient groups with, high, medium and low digital self-efficacy.
Please contact ann.wales3@nhs.scot if you would like to know more about this project.
To book a place, please contact Olivia.graham@nhs.scot, providing your name, organisation, job role, and level of experience with RDS editing (none, a little, moderate, extensive.)
To invite colleagues to sign up to receive this newsletter, please signpost them to the registration form - also available in End-user and Provider sections of the RDS Learning and Support area. If you have any questions about the content of this newsletter, please contact his.decisionsupport@nhs.scot If you would prefer not to receive future newsletters, please email Olivia.graham@nhs.scot and ask to be removed from the circulation list.
With kind regards
Right Decision Service team
Healthcare Improvement Scotland
The Right Decision Service: the national decision support platform for Scotland’s health and care
Website: https://rightdecisions.scot.nhs.uk Mobile app download: Apple Android
GPs are under enormous pressure, which can take a toll on their own health and wellbeing.
You will care for thousands of patients over your career, but how often do you take time to care for you?
As a doctor you might forget, or be too busy to remember, how important your own health and wellbeing is. the New Economics Foundation (NEF) has set out five activities we should all do to cultivate wellbeing in ourselves and in others.
1. Connect with people
Make time for family and friends, and time for you to feel supported by them. Discuss things with your colleagues, not just your patients. Get to know your neighbours and be part of your local community. Building these connections will support and enrich you every day.
Reflecting on your experiences will help you appreciate what matters to you. Be aware of the world around you and what you are feeling. Notice the seasons change and everyday sights and sounds, perhaps on your way to work or when connecting with friends. Be mindful. Try meditation.
Learning new things can be enjoyable and improve your confidence. Embrace new experiences. Try something new and look for new opportunities.
Discover a physical activity you enjoy and that suits you. Perhaps you can make time for a walk or run. Regular physical activity is associated with lower rates of depression and anxiety. Exercise is essential for slowing age-related cognitive decline.
Look out, as well as in. Do something nice for a friend or stranger. Even when you are a busy GP, this can be as simple as saying thank you. If you feel that you have more time to give, you might want to join a community group or volunteer your time. When you see yourself as part for the wider community and feel connected you create happiness in yourself and in others.
If you are struggling the contacts provided below may be helpful.
BMA 24/7 Helpline – call 0330 123 1245
Practitioner Health Programme - text NHSPH to 85258
Samaritans - call 116 223.
RCGP website: The GP lifestyle - wellbeing in general practice – RCGP online course offering advice on stress management, alcohol, nutrition, exercise and substance misuse.
The GMC website has advice for doctors with health concerns.
The help me, I’m a doctor site brings together five independent charities that support doctors when they need confidential financial assistance. They can provide support to help doctors in genuine financial need get their lives and careers back on track.
NHS Practitioner Health Programme
The NHS Practitioner Health Programme is an award winning, free and confidential NHS service for doctors and dentists with issues relating to a mental or physical health concern or addiction problem, especially when it might affect their work.
Doctors' Support Network (DSN)
DSN is a peer support group for doctors with mental health problems.
A healthcare professional who has experienced a significant personal or professional impact as a result of a patient safety incident can be referred to as a second victim. This web-based resource provides guidance and tools to support individuals (and their managers) who have experience of being involved in such incidents.
Confidential emotional support 24 hours a day samaritans.org
SDT provide a 24 hour confidential telephone helpline for doctors with drug and alcohol problems.
Staff Wellbeing Room – situated within the Coffee Lounge. Tea/coffee/biscuits are available and the area is accessible 24/7. Although not manned, all contact numbers for support are available if required.
Staff Wellbeing Room – situated in the Seminar Room. A self-sustaining area with donations of tea/coffee/biscuits from staff at EACH. Although not manned, all contact numbers for support are available if required.
Staff Quiet Room – situated within the Quiet Room. A self-sustaining area with donations of tea/coffee/biscuits from the staff in Girvan. Although not manned, all contact numbers for support are available if required.
Staff Wellbeing Area – available for all staff within the hospital with provisions provided by the staff and community donations. Although not manned, all contact numbers are available if required.
Mobile: 07824 596511
Email: StaffCare@aapct.scot.nhs.uk
Email: MedicalPeerSupport@aapct.scot.nhs.uk
Email: aa.clinicaltraineepeersupportteam3@aapct.scot.nhs.uk
Clinical_traineepeersupportteam@aapct.scot.nhs.uk
Email: Clinical_StaffWellbeingPsychologyServices_COVID19@aapct.scot.nhs.uk
Monday to Friday 9-5pm – contact through switchboard or (if non-urgent) leave a voicemail on 01563 825988
Tel number: 01294 323564
Email: NorthStaffWell-Being@aapct.scot.nhs.uk
for information or to make an appointment:
Tel number: 01563 825611
Email: aa-uhb.betterhealthhub@aapct.scot.nhs.uk
Telephone helpline 24/7: 0800 111 4191
Website: www.promis.scot