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Right Decision Service newsletter: October 2024

Welcome to the Right Decision Service (RDS) newsletter for October 2024.

1.Contingency arrangements for RDS outages

Development of the contingency solutions to maximise RDS resilience and minimise risk of future outages is in progress, aiming for completion by Christmas. As a reminder, these contingency arrangements  are:

  • Optimising mobile app build process
  • Mobile app always to be downloadable.
  • Serialising builds to mobile app; separate mobile app build from other editorial and end-user processes
  • Load balancing – provides failover (also enables separation of editorial processes from other processes to improve performance.)

 

In the meantime, a gentle reminder to encourage users to download essential clinical toolkits to their mobile devices so that there is an offline version always available.

 

2. New deployment with improvements.

A new scheduled deployment with minor improvements drawn from support tickets, externally funded projects, information related to outages, and feature requests will take place in early December. Key improvements planned are:

  • Deep-linking to individual toolkits within the RDS mobile app. Each toolkit will now have its own direct URL and QR code, both accessible from the app. These can be used to download the toolkit directly where users already have the RDS app installed. If the user does not yet have the RDS app installed, they will be taken to the app store to install the app and immediately afterwards the toolkit will automatically open and download. Note that this will go live a few days later than the improvements below due to the need to link up the mobile front end to the changes in the content management system.
  • Introducing an Announcement Header field to replace the hardcoded "Announcements and latest updates" text. This will enable users to see at a glance the focus of new announcements.
  • Automated daily emptying of the recycling bin (with a 30 day rolling grace period)  in the content management system. A bug preventing complete emptying of the recycling bin contributed to one of the outages earlier this year.
  • Supporting multiple passcodes (ticket 6079)
  • Expanding accordion section to show location of a search result rather than requiring user coming from a search result to manually open all sections and search again for the term.
  • Displaying first accordion section Content text as a snippet on the search results page as a fallback if default/main content is not provided
  • Displaying the context of each search result in the form of a link to the relevant parent tool/section. This will help users to choose which search result is most likely to be appropriate for their needs.
  • As part of release of the new national benzodiazepine quality prescribing guidance toolkit sponsored by Scottish Government Effective Prescribing and Therapeutics, a digital tool to support creation of benzodiazepine tapering/withdrawal schedules.

We are also seeking approval to use the NHS Scotland logo and title for the RDS app on the app stores to help with audience engagement and clarity around the provenance of RDS.

3. RDS Search, Browse and Archive/Version control enhancements

We are still hopeful that user acceptance testing for at least the Search and browse enhancements can take place before Christmas. Thank you for your patience and understanding in waiting for these improvements. Timescales have been pushed back by old app migration challenges, work to address outages, and most recently implementing the contingency arrangements.

4. Support tickets

We are aware that there continue to be some issues around a number of RDS support tickets, in part due to constraints around visibility for the RDS team of the tickets in the existing  support portal. We are investigating the potential to move to a new support ticket requesting system from early in the new year. We will organise the proposed webinar around support ticket processes once we have confirmed the way forward with the system.

Table formatting

There is a known issue with alterations in formatting of some RDS tables which seems to have arisen as a result of the 17 October deployment. Tactuum is working on a fix and on implementing additional regression testing to prevent this issue recurring.

5. New RDS toolkits

Recently launched toolkits include:

NHS Lothian Infectious Diseases

Scottish Health Technologies Group – Technology Assessment recommendations

NHS Tayside Anaesthetics and Critical Care projects – an innovative toolkit which uses PowerAutomate to manage review and response to proposals for improvement projects.

If you would like to promote one of your new toolkits through this newsletter, please contact ann.wales3@nhs.scot

A number of toolkits are expected to go live before Christmas, including:

  • Focus on dementia
  • Highland Council Getting it Right for Every Child
  • Dumfries and Galloway Adult Support and Protection procedures
  • National Waiting Well toolkit
  • Fertility Scotland National Network
  • NHS Lothian postural care for care homes

6.Sign up to RDS Editors Teams channel

We have had a good response to the recent invitation to sign up to the new Teams channel for RDS editors. This provides a forum for editors to share learning, ideas and questions and we hope to hold regular webinars on topics of interest.  The RDS team is in the process of joining participants to the channel and we’d encourage all editors to take part, using the registration form – available in Providers section of the RDS Learning and Support area.

 

7. Evaluation projects

The RDS team has worked with colleagues in NHS Grampian and the Digital Health & Care Innovation Centre to evaluate the impact of the Prevent the progress of diabetes web and mobile app in a small-scale pilot project. This app provides access to local and national resources and services targeted at people with prediabetes, a history of gestational diabetes, or candidates for remission. After just 8 weeks of using the app, 94% of patients reported increased their knowledge and understanding of diabetes, and 88% said it had increased their confidence and motivation to make lifestyle changes, highlighting specific behaviour changes. The learning from this project is informing development of a service model based on tailored support for patient groups with, high, medium and low digital self-efficacy.

Please contact ann.wales3@nhs.scot if you would like to know more about this project.

  1. Training sessions for new editors (also serve as refresher sessions for existing editors) will take place on the following dates:

  • Friday 29th November 3-4 pm
  • Thursday 5 December 3.30 -4.30 pm

To book a place, please contact Olivia.graham@nhs.scot, providing your name, organisation, job role, and level of experience with RDS editing (none, a little, moderate, extensive.)

 

To invite colleagues to sign up to receive this newsletter, please signpost them to the registration form  - also available in End-user and Provider sections of the RDS Learning and Support area.   If you have any questions about the content of this newsletter, please contact his.decisionsupport@nhs.scot  If you would prefer not to receive future newsletters, please email Olivia.graham@nhs.scot and ask to be removed from the circulation list.

With kind regards

 

Right Decision Service team

Healthcare Improvement Scotland

 

The Right Decision Service:  the national decision support platform for Scotland’s health and care

Website: https://rightdecisions.scot.nhs.uk    Mobile app download:  Apple  Android

 

 

Background

FND (Functional Neurological Disorder) is one of the most common conditions seen in neurological practice, affecting approximately 10,000 people in Scotland. It can manifest as a range of symptoms including functional seizures, impaired mobility/weakness, speech, and movement disorders.

It is a hidden and stigmatised problem, which often falls between specialities. People with FND experience similar levels of disability to conditions such as Multiple Sclerosis or Epilepsy, and high frequencies of psychological distress.

Services or specialists sometimes ‘exclude’ people with FND, despite increasingly good evidence for the benefits of multidisciplinary assessment and treatment1.

This pathway is based on the most recent systematic reviews of the evidence2–6 7, existing consensus recommendations for therapy8–10, and other relevant pathways11,12, and aims to improve care across Scotland to ensure equity of access for people with FND relative to people with other neurological conditions such as epilepsy and multiple sclerosis who have similar symptoms.

 

What is FND?

FND in this document refers to:

  • Functional limb weakness or paralysis, sensory and speech disturbance
  • Functional movement disorders like tremor, dystonia, gait disorder and jerks
  • Functional seizures– events that look like epileptic seizures or syncope
  • Persistent postural perceptual dizziness (PPPD)
  • Functional Cognitive Disorders
  • Functional dysphonia, swallowing problems, and hearing problems
  • Functional visual problems

 

What is not FND?

FND should not be used to describe ALL functional symptoms and disorders. It does not, for example include chronic pain/fibromyalgia, persistent fatigue, or functional gastrointestinal problems such as irritable bowel syndrome. Those disorders commonly co-exist in people with FND and may have shared mechanisms.

 

Who is this pathway for?

This pathway has been created to provide:

Benefits to People with FND:

  • Recognition that FND is real, common, and disabling
  • Better access to evidence-based treatment for FND

Benefits to Services:

  • Recommendations to Health Boards and practitioners on the content of an FND service.
  • More efficient, sustainable, and cost-effective use of existing services.

 

Pathway recommendations

Key components of pathway and recommendations for implementation

 

Recommendations for pathway

1.    FND diagnosed and explained using positive criteria by specialists with neurological expertise. We recommend care is taken to share the rationale for the diagnosis with the person and usually at least one follow up from the diagnosing clinician.

2.    A multidisciplinary core FND network team, which is responsible for assessing and management. This team will typically consist of health professionals already working in health services with neurological expertise centred on a clinically active co-ordinator.

3.    A wider network of other health professionals involved in FND supported and educated by the core FND network. We recommend other health professionals, for example, in pain services and mental health can be enabled to help manage FND.

 

Recommendations for implementation

1.    Access to FND specialist practitioner with a clinical patient-facing role, who can also create local pathways and networks for people with FND, educate other health professionals, co-ordinate care and respond to relapses.

2.    Access to FND Specialist assessment clinics (typically neurology or neuropsychiatry) which can carry out required detailed assessments and make therapeutic recommendations for people with FND with a recommended duration of at least 1 hour.

 

Figure 1. Summary of FND pathway content and key implementation recommendations

 

Figure 2. FND pathway flow showing importance of a central clinical co-ordinator and variability of treatment plans and outcomes.

First FND presentation, assessment, and diagnosis in secondary care

  1. Diagnostic confirmation by someone with expertise in neurological diagnosis in secondary care. FND is often suspected in primary care and can be raised as a possibility by any health professional including those in emergency care, secondary medical and surgical and mental health care settings. However, the diagnosis requires expertise in neurological diagnosis – typically a neurologist but may be another health professional including: TIA, Stroke or Memory services. There is only limited scope to reduce referral using active triage in people with suspected FND for this reason. Some milder neurological symptoms which do not need a ‘disorder’ diagnosis may be diagnosed and managed in primary care.

 

  1. Assessment for a range of comorbidities. This need not be done by one health professional but at all stages we recommend the high frequency of additional physical health, mental health and neurodevelopmental conditions be considered by assessing and treating teams.

 

  1. Keeping a low threshold for investigations. Comorbidity with additional neurological and other medical conditions is common. Diagnosing clinicians are encouraged to have a low threshold for investigations where this comorbidity is possible, but presentations are too varied to recommend mandatory investigations. This is why neurological expertise is required.

 

  1. Making a diagnosis using positive diagnostic criteria. FND is not a diagnosis of exclusion. FND is diagnosed made on the basis of typical clinical features of the condition5 – for example: typical features of a functional seizure, positive diagnostic features such as a positive Hoover’s Sign or tremor entrainment test. There will be some situations where positive diagnosis is harder, for example, sensory symptoms but this principal should rarely be violated.

 

  1. Access to Specialist FND assessment clinics. In situations where there is diagnostic uncertainty, high complexity, or symptom severity then access to a specialist clinic, typically run by a neurology or neuro/liaison psychiatrist with additional expertise in FND assessment and management may be appropriate. We recommend at least one hour for an FND specialist clinic initial diagnostic assessment. In some cases, this may need to be longer. Only some people with FND require to be seen at a specialist clinic. All neurologists running general neurology clinics, for example, should already have expertise in FND. The decision to refer on to a specialist FND clinic relies on clinical judgement.

 

Initial explanation and treatment planning of FND in secondary care

  1. Sharing the diagnosis of FND is an important first step in treatment. Sharing and providing explanation of the diagnosis of FND is the responsibility of the clinician who has made the diagnosis and is a key first step in treatment. Important principles include: Communicating FND in the same way as other similar conditions, naming the condition, explaining how the diagnosis has been made using positive diagnostic criteria and formulation with comorbidities. Not all FND symptoms require an FND diagnosis. It may be appropriate to explain how a particular functional neurological symptom such as limb weakness or tremor, overlaps with another primary diagnosis – for example fibromyalgia/chronic pain.

 

  1. Signposting to self-management tools. We recommend diagnosing clinicians signpost someone with a new diagnosis of FND to resources. However, there should not be an expectation that this alone constitutes satisfactory treatment in most cases.

 

  1. Further treatment decision making. We recommend that the diagnosing clinician along with the person with FND, make an initial assessment of whether to refer to another member of the multidisciplinary team or whether onward referral is required at all using principles of realistic medicine. There are many potential factors influencing triage.

 

Multidisciplinary FND treatment

  1. Follow up by the diagnosing clinician, or clinician competent in diagnosis at least once. We recommend that people diagnosed with FND are usually seen again by the diagnosing clinician, or by another clinician competent to answer relevant questions about diagnosis. At least one follow up visit for the majority of people with FND can enable someone gain the confidence in the diagnosis required to benefit from subsequent treatment.

 

  1. Multidisciplinary FND-specific management from knowledgeable health professionals. We recommend that people with FND have access to evidence-based rehabilitation therapies tailored to their symptoms from health professionals who are knowledgeable about FND. This varies considerably depending on the nature of the symptoms. People with FND often have comorbidities which mean they need to be co-managed within mental health, chronic pain, persistent fatigue, and rehabilitation services such as mental health, chronic pain, persistent fatigue, and rehabilitation services. There is good evidence and strong consensus that therapies need to be FND specific, e.g., physiotherapy, occupational therapy, speech and language therapy8–10, psychological therapy. For example: FND focused physiotherapy might actively use distraction during treatment and FND focused psychological therapy can use techniques to gain better control of seizures or dizziness, and not just help someone cope with symptoms better. Some people need only one therapy. Others require multiple therapies with liaison between health professionals.

 

  1. Local ‘core’ networks of health professionals skilled in FND for each Health Board created, usually from existing clinical staff. FND is a common condition, which is already seen by local neuroscience, mental health services and allied health professional teams attached to neurological services. These core staff are usually familiar with FND but may benefit from additional training which could be greatly enhanced by an FND specialist practitioner role (see Recommendations for Implementation) in combination with other training resources such as those provided by the FND Society. A list of core professionals is listed in Figure 1.

 

  1. A wider network of health professionals who do not work primarily in neurological services also have a vital role to play. People with FND are also commonly seen by other services for example, Community Mental Health teams, Chronic Pain and Fatigue services. At present people with FND often experience barriers to treatment in these settings due to lack of education of health professionals which is relatively easily rectified. Many treatment approaches overlap with existing ones in rehabilitation and mental health services. We recommend an approach that enables all professionals who interact with people with FND to gain some expertise in the condition to enable them to help more. Lower intensity training and liaison between professionals in an FND network and these practitioners has the potential greatly improve skills and treatment.

 

  1. Measurement of outcomes underpin any new investment in FND. We recommend that any change in configuration of services is underpinned by the collection of outcome data. The challenge of collecting data in such a heterogeneous group is recognised, especially if there is no additional funding3. Some potential solutions to this include:
    • Use of patient diaries via apps and other digital platforms
    • Collection of attendance data before and after treatment through a patient register, which could be embedded in electronic records.
    • Measurement of contacts with the service.
    • Measurement of knowledge and benefits of pathway in health professionals.

 

  1. Inpatient treatment for people with FND who cannot have outpatient treatment. There are a small number of people with FND who cannot have outpatient treatment because of severe disability or present acutely with FND symptoms which cannot be managed as an outpatient. We recommend that everyone with FND in Scotland is able to access inpatient treatment if the core FND network team decide that inpatient treatment is suitable. Here we are referring to multidisciplinary inpatient treatment in an acute setting such as a neurology ward, as well as a chronic setting such as those run by rehabilitation/neurorehabilitation services.

 

  1. Children and adolescent care overlaps with adult care. This pathway is for adults. However, we recognise that FND is a condition that disproportionately affects children and especially teenagers between the ages of 16 to 18 who may fall between adult and paediatric services. We recommend that adult services work to improve liaison with paediatric services and share expertise.

 

Maintenance phase of FND management and support

Many people with FND improve with treatment to the point where they no longer require support or treatment from health professionals with expertise in FND. However, others have persistent and disabling symptoms which typically relapse and may present with new symptoms over time.

  1. Evaluation of new symptoms in an open, non-judgemental way. People with FND commonly suffer from ‘diagnostic overshadowing,’ whereby new symptoms may be attributed to FND without adequate evaluation. People with FND have a higher frequency of other neurological and medical conditions. We recommend that new neurological and other symptoms are assessed in an open way by any clinicians involved, e.g., primary care, acute care or neurology, acknowledging that new symptoms are often related to FND but may also be caused by other conditions.

 

  1. FND relapse planning and Patient Initiated Review (PIR). FND commonly relapses, for example with a period of worse mobility, seizures, or speech problems. We recommend discussing the possibility of relapse and putting in place a relapse plan where appropriate. An FND specialist practitioner if present could facilitate more efficient rapid response to relapses as well as make Patient Initiated Review (PIR) without primary care involvement feasible. They can assess which service is most appropriate for a given situation, which may include diagnostic re-evaluation, advice to go to primary care or further contact with a therapy team.

 

  1. Support from primary care and third sector organisations. Some people with FND have a chronic condition which does not respond to treatment and needs to be supported and managed in the community and in primary care. We recommend FND is included in lists of conditions by organisations planning support for people with chronic disabling conditions. Third sector organisations including specific FND voluntary organisations may have an important role to play in supporting individuals with persistent FND symptoms.

 

Recommendations for implementation

  1. FND Specialist practitioners are likely to be a cost-effective way of improving multidisciplinary care. In other similar chronic conditions, with similar prevalence, such as multiple sclerosis and epilepsy, a specialist practitioner role has been widely agreed to be beneficial for patient care and team working. We recommend that larger neuroscience centres invest in specialist FND practitioner roles. Smaller centres may have a Neurology Nurse or Specialist Practitioner role which could explicitly include FND within a clinical neuroscience remit. If a board has no neurology nurse practitioners, then a service level agreement with another board could help provide some of the training elements described below.

 

Specialist FND practitioner recommendations:

  1. Embedded within the neuroscience centre but act as an interface between the community, primary and secondary care.
  2. Have primary roles in co-ordinating treatment, training other staff and delivering some clinical care including patient education and rehabilitation. However, they are not a substitute for multidisciplinary therapy needed for many people with FND.
  3. Have a primary role in creating coherent multidisciplinary teams relating to each person with FND
  4. Act as a first “point of contact” for people with existing diagnoses of FND who have been placed on Patient Initiated Review (PIR), have concerns about relapses or who cannot access health services.
  5. Co-ordinate a relapse service.
  6. Could come from a nursing, allied health professional or applied psychology background.
  7. For a larger neuroscience centre could be two or three half time individuals working together and would not necessarily have to be a single individual for consistency of care and peer support.
  8. Can help collect data to provide evidence of cost-effectiveness of the network.
  9. Would be available to any person with FND and not just those requiring a specialist FND clinic assessment.

 

  1. Access to FND Specialist clinics. Many boards already have FND specialist clinics. For those that don’t, we recommend that there is a specific pathway for how to access one if required, although only a proportion of people with FND require this.