Welcome to the Right Decision Service (RDS) newsletter for October 2024.
Development of the contingency solutions to maximise RDS resilience and minimise risk of future outages is in progress, aiming for completion by Christmas. As a reminder, these contingency arrangements are:
In the meantime, a gentle reminder to encourage users to download essential clinical toolkits to their mobile devices so that there is an offline version always available.
A new scheduled deployment with minor improvements drawn from support tickets, externally funded projects, information related to outages, and feature requests will take place in early December. Key improvements planned are:
We are also seeking approval to use the NHS Scotland logo and title for the RDS app on the app stores to help with audience engagement and clarity around the provenance of RDS.
We are still hopeful that user acceptance testing for at least the Search and browse enhancements can take place before Christmas. Thank you for your patience and understanding in waiting for these improvements. Timescales have been pushed back by old app migration challenges, work to address outages, and most recently implementing the contingency arrangements.
We are aware that there continue to be some issues around a number of RDS support tickets, in part due to constraints around visibility for the RDS team of the tickets in the existing support portal. We are investigating the potential to move to a new support ticket requesting system from early in the new year. We will organise the proposed webinar around support ticket processes once we have confirmed the way forward with the system.
There is a known issue with alterations in formatting of some RDS tables which seems to have arisen as a result of the 17 October deployment. Tactuum is working on a fix and on implementing additional regression testing to prevent this issue recurring.
Recently launched toolkits include:
NHS Lothian Infectious Diseases
Scottish Health Technologies Group – Technology Assessment recommendations
NHS Tayside Anaesthetics and Critical Care projects – an innovative toolkit which uses PowerAutomate to manage review and response to proposals for improvement projects.
If you would like to promote one of your new toolkits through this newsletter, please contact ann.wales3@nhs.scot
A number of toolkits are expected to go live before Christmas, including:
We have had a good response to the recent invitation to sign up to the new Teams channel for RDS editors. This provides a forum for editors to share learning, ideas and questions and we hope to hold regular webinars on topics of interest. The RDS team is in the process of joining participants to the channel and we’d encourage all editors to take part, using the registration form – available in Providers section of the RDS Learning and Support area.
The RDS team has worked with colleagues in NHS Grampian and the Digital Health & Care Innovation Centre to evaluate the impact of the Prevent the progress of diabetes web and mobile app in a small-scale pilot project. This app provides access to local and national resources and services targeted at people with prediabetes, a history of gestational diabetes, or candidates for remission. After just 8 weeks of using the app, 94% of patients reported increased their knowledge and understanding of diabetes, and 88% said it had increased their confidence and motivation to make lifestyle changes, highlighting specific behaviour changes. The learning from this project is informing development of a service model based on tailored support for patient groups with, high, medium and low digital self-efficacy.
Please contact ann.wales3@nhs.scot if you would like to know more about this project.
To book a place, please contact Olivia.graham@nhs.scot, providing your name, organisation, job role, and level of experience with RDS editing (none, a little, moderate, extensive.)
To invite colleagues to sign up to receive this newsletter, please signpost them to the registration form - also available in End-user and Provider sections of the RDS Learning and Support area. If you have any questions about the content of this newsletter, please contact his.decisionsupport@nhs.scot If you would prefer not to receive future newsletters, please email Olivia.graham@nhs.scot and ask to be removed from the circulation list.
With kind regards
Right Decision Service team
Healthcare Improvement Scotland
The Right Decision Service: the national decision support platform for Scotland’s health and care
Website: https://rightdecisions.scot.nhs.uk Mobile app download: Apple Android
My App: My Mental Health was curated and created by a multidisciplinary editorial group of NHS Greater Glasgow & Clyde staff including of senior mental health practitioners.
The App was developed within the NHS Scotland Right Decision Service and with the input and support of the Mental Health Network Greater Glasgow.
Martin Culshaw, Anne Malarkey, Nagore Penades, Tracey Mckee, Karen Macleod, Catherine Taylor, Kate Lowson, Michelle Hagan, Joanne Robertson & Fiona Murray.
Thank you to the many people who have invested their time and effort, and shared their work to make this possible, below is not an exhaustive list:
The list below details all additions & changes to content on this site since 15/05/2023
| Date | Page added/changed | Notes |
| 23/02/24 | Updated Silvercloud information added to relevant sections. | |
| 23/05/23 | Silvercloud information removed pending updated information on referral pathways for this resource. |
MyApp: My Mental Health is not continuously monitored and is not able to provide direct advice or support on mental health issues to members of the public.
HELP & SUPPORT – If you, or someone you know, needs urgent help or is in crisis, call NHS 24 on 111. If you just need to talk with someone, there is help available. The Samaritans are there 24 hours a day, 365 days a year. You can call them on 116 123 (freephone) or email: jo@samaritans.org. Breathing Space offers a confidential phone line for anyone in Scotland feeling low, anxious or depressed. You can call free on 0800 83 85 87.
COMPLAINTS - Should you wish to complain about the care you have received in one of the NHSGGC acute hospitals please use the following link. Should you wish to complain about the care you have received through one of our community services we would advise you to follow the specific services complaints procedure.
FEEDBACK - If you would like to send us some feedback on the app please contact us using the form below. Thank you.
Key contacts
Dr Nagore Penades, Consultant Psychiatrist and eHealth Clinical Lead for Mental Health, NHS Greater Glasgow & Clyde
Tracey McKee, Subject Specialist Librarian and Lead Knowledge Manager for MyPsych, NHS Greater Glasgow & Clyde
Please contact us using the form above.
Senior Responsible Owner
Dr Una Graham, Deputy Medical Director, Mental Health and Addictions, NHS Greater Glasgow & Clyde/Glasgow City Health and Social Care Partnership
Content has been checked for accessibility in line with the relevant RDS standard operating procedure.
Authorship
The content in this toolkit has been developed and reviewed by NHSGGC Mental Health clinical staff, with reference to relevant National and International guidance as appropriate.
Review and approval
Content is considered for regular update on a schedule set by the NHSGGC MH Supported Self-Management App Editorial Group and all such updates will then go through the appropriate review and approval process.
Any updates to content will be based on a review of the literature published since the last update, including relevant National and International guidance.
Any minor updates to content brought to the attention of the NHSGGC MH Supported Self-Management App Editorial Group will be dealt with on an "as needed basis".
Content updates on the Right Decision Platform will be carried out by the NHSGGC MH Supported Self-Management App Editorial Group.
RDS automated alerts when review is due will be sent to the NHSGGC MH Supported Self-Management App Editorial Group.
The content was reviewed by clinicians and people with lived experience via the Mental Health Network Greater Glasgow, both in the design stage and post-publication.
All icons are from Flaticon.com, accessed through the licence held Tactuum Ltd for the resources supported by the software platform it provides.
The MyApp: My Mental Health logo was created, and is owned, by NHS Greater Glasgow & Clyde.
All other images were created by Lucie Agiolini (www.lucieagiolini.com) with all rights to use and re-use held by NHS Greater Glasgow & Clyde.
The information included in this toolkit is based on a review of the relevant literature, including National and International guidance, combined with expert consensus and assessment of suitability for the Scottish healthcare context and acceptability to the patient population in Scotland.
This toolkit was signed off by the NHS Greater Glasgow & Clyde Mental Health Clinical Governance Group in April 2023.
Ongoing development is managed by the NHS Greater Glasgow & Clyde Mental Health Supported Self-Management App Editorial Group.
We encourage users of this toolkit to use our contact form above to highlight any feedback.
Responses are monitored by the Key Contact & Knowledge Manager as named above and taken to the NHSGGC MH Supported Self-Management App Editorial Group for discussion and action.
Any messages received through the generic RDS Feedback form will also be forwarded to the Knowledge Manager for the toolkit and passed on as appropriate.
Should you wish to complain about the care you have received in one of the NHSGGC acute hospitals please use the following link. Should you wish to complain about the care you have received through one of our NHSGGC community services we would advise you to follow the specific services complaints procedure.
The toolkit has been risk assessed, and mitigations put in place where required.
The content was reviewed by the clinicians and people with lived experience via the Mental Health Network Greater Glasgow, both in the design stage and post-publication. Regular user engagement will be scheduled as part of the ongoing development work for the toolkit.
NHS Greater Glasgow & Clyde, legally known as Greater Glasgow Health Board (the “Board”) provides the ‘MyApp: My Mental Health’ app/website (“App/Website”) to help the people it serves in East Dunbartonshire, East Renfrewshire, Glasgow City, Inverclyde, Renfrewshire and West Dunbartonshire. Each individual participating organisation which contributes resources to the App/Website has sole responsibility for the information created or published by them. Any information appearing on the App/Website is issued as general information, is not warranted by the Board, nor should it be taken as advice. No responsibility can be accepted by the Board or any other organisation for action or inaction as a result of information contained on the App/Website. Users should take advice from health and care professionals in respect of specific situations. The use and access of pages of the App/Website is subject to the terms and conditions set out below and by this disclaimer. By using or accessing the App/Website, you agree to be bound by these terms and conditions.
Users should consult the copyright statements on the resources signposted by this site.
The provision on the App/Website of a link to another website or application does not constitute any authorisation to access material held at that location. Links to sites are provided for informational purposes only and no responsibility is accepted for the quality of resources to be found on such websites. The contents and material made available on linked sites are completely out with the Board’s control and as such no liability is accepted for any loss or damage resulting from accessing or failing to access these sites. No endorsement is expressed or implied by the presence of a link on the App/Website. The contents of a linked-to website may change without the Board’s knowledge and as a result, links may break or may terminate on pages which were not the original targets of a link. No responsibility or liability for the privacy of personal information is accepted for linked to websites, as these are beyond the Board’s control.
The resources contained on the App/Website, including all files that are authorised for public and password-protected download or access, are provided on an “as is” basis and without any warranties. No warranty is given that files downloaded or accessed from the App/Website are free of computer viruses. No warranties are made as to fitness for purpose, quality or completeness of information. The App/Website excludes any liability for any errors in or omissions in information provided on or linked to from the App/Website.
The Board uses reasonable efforts to ensure the accuracy and reliability of information on the App/Website in accordance with the policies defined for the App/Website . However, no guarantees are made that the information contained on the App/Website or associated, or linked to websites is accurate, complete and current at any given time. Information presented on the App/Website or associated sites may be changed at any time. The resources made available on the App/Website are intended to assist and support people to best manage their mental health and related needs. The App/Website is not intended in any way to replace the advice of health and care professionals. Nothing on the App/Website is intended to constitute advice. Specific advice should be sought in specific situations from a properly qualified health or care professional. Content on the App/Website is governed by a number of policies and guidelines. Users of the App/Website should inform the web team using the Feedback form if they should come across any material contained which they consider to be potentially in breach of any of the published Scottish Government or NHS Scotland policies or of any relevant legislation in order for the appropriate remedial action to be taken.
Although the App/Website has been tested and should work correctly under normal circumstance, there are many factors both within and outside of the control of the Board which may prevent the App/Website from being available to users of the world-wide-web. No responsibility is accepted by the Board for any losses that may arise from an inability to access resources on the App/Website. Where a user finds a specific error in the coding of a web page, or where they consider a page to be in breach of accessibility or other published policies of the App/Website, the user should notify the web team via the feedback form in order that appropriate action may be taken.
The terms and conditions of use of the App/Website shall be governed by the laws of Scotland.
MyApp: My Mental Health