Using remote technology | Right Decisions

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Infoforwellbeing
Module 7: Enabling everyone to participate
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Digital inclusion
Using remote technology

Please update your RDS mobile app to version 4.7.1

We are pleased to advise that deep linking capability, enabling users to directly download individual mobile toolkits, has now been released on the RDS mobile app. When you install the update, you will see that each toolkit has a small QR code icon the header area beside the search icon – see screenshot below. Clicking on this icon will open up a window with a full-size QR code and the alternative of a short URL for sharing with users. Instructions are provided.

You may need to actively install the update to install RDS app version 4.7.1 to see this improvement. Installing this update is also strongly recommended to get the full benefits of the new contingency arrangements – specifically, that if the RDS website should fail, you will still be able to download new mobile app toolkits.

To check your current RDS version, click on the three dots bottom right of the RDS app screen. This takes you to a “More” page where you will see the version number. To install latest updates:

On iPhones – go to the Apple store, click on your profile icon top right, scroll down to see the apps waiting to be updated and update the RDS app.

On Android phones – these can vary, but try going to the Google Play store, click on your profile icon top right, click on “Manage apps and device”, select and update the RDS app.

Please get in touch with ann.wales3@nhs.scot with any questions.

Remote technology can enable you to support people who cannot physically come to you, for example if they can’t travel due to a condition or lack of suitable public transport; if they have caring responsibilities, or if they have social anxieties.

Always be mindful of

The person’s access to remote technologies
Do they have a smartphone/laptop/desktop PC and wifi.
Be mindful that the small screen on a smartphone may not work well for one-to-one or group discussions.
The person’s skills and confidence in using remote technologies

Don’t forget that most people have a phone – this can be the most accessible communication option for people who can’t attend face-to-face

Zoom and MS Teams provide a range of accessibility features, for example captions for people with hearing impairments, screen readers to make calls

Zoom accessibility features: https://zoom.us/accessibility

MS Teams accessibility features: https://support.microsoft.com/en-us/office/accessibility-support-for-microsoft-teams-d12ee53f-d15f-445e-be8d-f0ba2c5ee68f

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