Introductory video developed by Diabetes Scotland for library services.
Duration: 5 minutes
Supporting resources
What is diabetes? 2 minute animation from Diabetes UK
Diabetes symptoms 2 minute animation from Diabetes UK
Welcome to the Right Decision Service (RDS) newsletter for September 2024.
This business case has now been endorsed by the HIS Board and will shortly be submitted to Scottish Government.
To balance increasing demand with available capacity and financial resource, the RDS team and Tactuum are now working together to implement closer management of support tickets. As a key part of this, we want to ensure clear, timely and consistent communication with yourselves as requesters.
Editors will now start seeing new messages come through in response to support ticket requests which reflect this tightening up and improvement of our processes.
Key points to note are:
2.1 Issues confirmed by the RDS and Tactuum teams as meeting the critical/urgent and high priority criteria will continue to be prioritised and dealt with immediately.
Critical/urgent issues are defined as:
Example – RDS website outage.
Please remember to email ann.wales3@nhs.scot and his.decisionsupport@nhs.scot with any critical/urgent issues in addition to raising a support ticket.
High priority issues are defined as:
Example – Build to app not working.
2.2 Support requests that are outwith the warranty period of 12 weeks since the software was originally developed will not be automatically addressed by Tactuum. The RDS team will consider these requests for costed development work and will obtain estimate of effort and cost from Tactuum for priority issues.
2.3 Support tickets for technical issues that are not classified as bugs will not be automatically addressed by Tactuum. The definition of a bug is ‘a defect in the software that is at variance with documented user requirements.’ Issues that are not bugs will also be considered for costed development work.
The majority of issues currently in support tickets fall into category 2 or 3 above, or both.
2.4 Non-urgent requests that require a deployment (i.e a new release of RDS) will normally be factored into the next scheduled release (currently end of Nov 2024 and end of Feb 2025) unless by special agreement with the RDS team.
Please note that we plan to move in the new year to a new system whereby requests all come to an RDS support portal in the first instance and are triaged from there to Tactuum when appropriate.
We will be organising a webinar in a few weeks’ time to take you through the details of the current support processes and criteria.
The next scheduled RDS deployment will take place at the end of November 2024. We are reviewing all outstanding support tickets and feature requests along with estimates of effort and cost to determine which items will be included in this deployment.
We will update you on this in the next newsletter and in the planned webinar about support ticket processes.
Many thanks to those of you who attended our recent webinar on the contingency arrangements being put in place to prevent future RDS outages as far as possible and minimise impact if they do occur. Please contact ann.wales3@nhs.scot if you would like a copy of the slides from this session.
The NES clinical knowledge pathway (CKP) publisher is now retired and the majority of pathways supported by this tool have been transferred to the RDS. Examples include:
NHS Lothian musculoskeletal pathways
NHS Fife rehabilitation musculoskeletal pathways
NHS Tayside paediatric pathways
Include:
Focus on frailty (from HIS Frailty improvement programme)
NHS GGC Money advice and support
If you would like to promote one of your new toolkits through this newsletter, please contact ann.wales3@nhs.scot
To go live imminently:
We have recently analysed the results of a survey of users of the Scottish Palliative Care Guidelines toolkit. Key findings from 61 respondents include:
Key strengths identified included:
Users highlighted key areas for improvement in terms of navigation and search functionality. The survey was very valuable in enabling us to uncover the specific issues affecting the user experience. Many of these can be addressed through content management approaches. The issues identified with search results echo other user feedback, and we are costing improvements with a view to implementation in the next RDS deployment.
This decision support software, sponsored by Scottish Government Effective Prescribing and Therapeutics Division, is now available for all primary care clinicians across NHS Tayside. Board-wide implementation is also planned for NHS Lothian, and NHS GGC, NHS Ayrshire and Arran and NHS Dumfries and Galloway have initial pilots in progress. The University of Dundee has been commissioned to evaluate impact of this decision support software on prescribing practice.
Ten bite-size (5 mins or less) video tutorials for RDS editors are now available in the “Resources for providers of RDS tools” section of the RDS. These cover core functionality including Save and preview, content page and media management, password management and much more.
10. Training sessions for new editors (also serve as refresher sessions for existing editors) will take place on the following dates:
To book a place, please contact Olivia.graham@nhs.scot, providing your name, organisation, job role, and level of experience with RDS editing (none, a little, moderate, extensive.)
If you have any questions about the content of this newsletter, please contact his.decisionsupport@nhs.scot
With kind regards
Right Decision Service team
Healthcare Improvement Scotland
317128 people in Scotland have diabetes, representing 5.8% of the population. According to current trends, by 2035 more than 480,000 people in Scotland will be living with diabetes. (Scottish Diabetes Survey 2020.)
The resources in this section have been compiled to support libraries to participating in the Collective Force for Health and Wellbeing pathfinder with Diabetes Scotland. This pathfinder aims to develop a central role for libraries in their communities in:
1) Helping people living with diabetes to self-manage, live well with the condition and make informed choices about their health and wellbeing.
2) Enabling people at risk of developing type 2 diabetes to access support and accredited resources that will reduce their risk of developing the condition.
3) Addressing the inequalities which affect people’s risk of diabetes and their outcomes when the condition develops. Sources of inequality include: ethnicity, socioeconomic background; digital inequality.
Duration: 5 minutes
What is diabetes? 2 minute animation from Diabetes UK
Diabetes symptoms 2 minute animation from Diabetes UK
The Know Your Risk tool provided by Diabetes UK aims to help individuals find out their risk of developing Type 2 diabetes within the next ten years. The tool is evidence-based and was developed in collaboration with the University of Leicester and University Hospitals of Leicester NHS Trust.
Know Your Risk consists of seven simple questions related to age, gender, ethnicity, family history, waist measurement (Library staff may wish to have a tape measure available for service users!), Body Mass Index and blood pressure. It uses a points system to identify if a person is at low, increased, moderate or high risk of developing type 2 diabetes. Based on this score, advice is provided in the form of lifestyle changes or a GP referral.
The tool is suitable for any one over the age of 18 except pregnant women. It is particularly useful for people who:
This 4 minute video has been created specially for library staff participating in the Collective Force diabetes pathfinder.
Know Your Risk from dhiscotland on Vimeo.
The Diabetes UK Learning Zone provides videos, quizzes and interactive tools with tasty food swaps and tips for managing diabetes day-to-day. The resources are tailored to the profile the user sets when they register, which includes their health and ethnicity details.
The first video below walks library staff through how to use the Diabetes UK Learning Zone. This will help you to support library users in getting the most out of the site.
The second video is a 2 minute introduction from Diabetes UK, aimed at the general public. You may find this useful in introducing people to the site and how it can help them.
When library staff are creating a username to explore the Learning Zone, please add the word ‘TEST.’ This will enable Diabetes UK to exclude library staff use of the platform from evaluation purposes. Library staff are advised to sign in as Healthcare Professionals. This will enable you to change your profile – type of diabetes – and will provide a good overview of how the platform adapts to different users.
Duration 8 mins
Diabetes Learning Zone from dhiscotland on Vimeo.
Regions and Nations (Patients version) from Diabetes UK on Vimeo.
Understanding Diabetes is is a 90 minute module that can be completed at a time to suit individuals.
It is an optional training module for library staff who want to undertake more in-depth learning about diabetes. You will need to register to access the module. You will be asked what your role is – please put ‘other’ and record your role there.