Workbook exercise (2) | Right Decisions

Right Decisions
Infoforwellbeing
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Module 2: Communicating using remote technology
Workbook exercise (2)

Please update your RDS mobile app to version 4.7.1

We are pleased to advise that deep linking capability, enabling users to directly download individual mobile toolkits, has now been released on the RDS mobile app. When you install the update, you will see that each toolkit has a small QR code icon the header area beside the search icon – see screenshot below. Clicking on this icon will open up a window with a full-size QR code and the alternative of a short URL for sharing with users. Instructions are provided.

You may need to actively install the update to install RDS app version 4.7.1 to see this improvement. Installing this update is also strongly recommended to get the full benefits of the new contingency arrangements – specifically, that if the RDS website should fail, you will still be able to download new mobile app toolkits.

To check your current RDS version, click on the three dots bottom right of the RDS app screen. This takes you to a “More” page where you will see the version number. To install latest updates:

On iPhones – go to the Apple store, click on your profile icon top right, scroll down to see the apps waiting to be updated and update the RDS app.

On Android phones – these can vary, but try going to the Google Play store, click on your profile icon top right, click on “Manage apps and device”, select and update the RDS app.

Please get in touch with ann.wales3@nhs.scot with any questions.

Workbook Exercise

Workbook exercise (2)

Now that you have learned about communicating with remote technology, please reflect on how you could support people by using remote technology.

Jake

Jake is an unemployed man in his twenties, living alone in one of the deprived areas of Edinburgh. He phones to ask you for information for a friend about overcoming drug addiction. He has a smartphone, but no wifi in his home. He uses his smartphone for calls, texts and instant messaging.

Jake isn’t keen on coming into the library in person.

What communication options would you suggest to Jake?

Maeve

Maeve is a 78-year-old lady living in a remote part of Ayrshire. She has COPD and would like to join a Words for Wellbeing group but is not able to travel into the library. Maeve’s daughter has given her a tablet, which she uses for Facetime and email. She’s never used Zoom or MS Teams, but is willing to give it a try.

How would you support Maeve to use a video-conferencing platform (e.g. Zoom or MS Teams) to join a Words for Wellbeing group?

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