Video calls | Right Decisions

Right Decisions
Infoforwellbeing
Module 2: Communicating using remote technology
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Video, telephone and text
Video calls

Please update your RDS mobile app to version 4.7.1

We are pleased to advise that deep linking capability, enabling users to directly download individual mobile toolkits, has now been released on the RDS mobile app. When you install the update, you will see that each toolkit has a small QR code icon the header area beside the search icon – see screenshot below. Clicking on this icon will open up a window with a full-size QR code and the alternative of a short URL for sharing with users. Instructions are provided.

You may need to actively install the update to install RDS app version 4.7.1 to see this improvement. Installing this update is also strongly recommended to get the full benefits of the new contingency arrangements – specifically, that if the RDS website should fail, you will still be able to download new mobile app toolkits.

To check your current RDS version, click on the three dots bottom right of the RDS app screen. This takes you to a “More” page where you will see the version number. To install latest updates:

On iPhones – go to the Apple store, click on your profile icon top right, scroll down to see the apps waiting to be updated and update the RDS app.

On Android phones – these can vary, but try going to the Google Play store, click on your profile icon top right, click on “Manage apps and device”, select and update the RDS app.

Please get in touch with ann.wales3@nhs.scot with any questions.

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Pros	Cons
Practical for people who can’t attend face-to-face due to e.g. travel, childcare, social anxiety Can share screens to show people resources etc	Staff and service users need to be able to access and use technology Limited non-verbal cues Confidentiality needs to be managed differently from in a face-to-face setting
Do’s	Don’ts
Test your technology: internet connection, camera, microphone Make sure that you are confident in video calling – practice makes perfect Consider using headphones to help ensure confidentiality Check that the person can hear and see you adequately Assure the person that the call is not recorded Confirm in advance that remote technology is suitable for the person Provide clear instructions on how to access and use the technology and contact details for technical support. Include information on confidentiality measures and how to rejoin if they lose the connection. Advise people to test the technology in advance of the session and to contact yourself or technical support with any problems. Advise people to prepare for the session, e.g. by testing the technology, ensuring if possible that others are not using the same Internet connection at the time, blurring or changing their background if they wish to do so.	Multitask whilst working with a person online Forget to shut down all other information on your screen if sharing screen with person Assume that the person will call back if connection is lost

1. Getting started with video calls

You might want to revisit Barbara Hughes' video from North Ayrshire Library Services, describing how she would approach getting someone started with making video calls.

2. Return to Video, Telephone and Text