Telephone calls

Right Decisions
Infoforwellbeing
Module 2: Communicating using remote technology
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Video, telephone and text
Telephone calls

Please update your RDS mobile app to version 4.7.1

We are pleased to advise that deep linking capability, enabling users to directly download individual mobile toolkits, has now been released on the RDS mobile app. When you install the update, you will see that each toolkit has a small QR code icon the header area beside the search icon – see screenshot below. Clicking on this icon will open up a window with a full-size QR code and the alternative of a short URL for sharing with users. Instructions are provided.

You may need to actively install the update to install RDS app version 4.7.1 to see this improvement. Installing this update is also strongly recommended to get the full benefits of the new contingency arrangements – specifically, that if the RDS website should fail, you will still be able to download new mobile app toolkits.

To check your current RDS version, click on the three dots bottom right of the RDS app screen. This takes you to a “More” page where you will see the version number. To install latest updates:

On iPhones – go to the Apple store, click on your profile icon top right, scroll down to see the apps waiting to be updated and update the RDS app.

On Android phones – these can vary, but try going to the Google Play store, click on your profile icon top right, click on “Manage apps and device”, select and update the RDS app.

Please get in touch with ann.wales3@nhs.scot with any questions.

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Pros	Cons
Practical for people who can’t attend face-to-face due to e.g. travel, childcare, social anxiety Most people have telephones Does not use up data/wifi	Cannot see the person at all – harder to gauge responses or manage silences. This requires particular skills in verbal communication and picking up verbal cues, e.g. intonation, choice of words etc. Can’t demonstrate resources
Do's	Don'ts
Consider using headphones to help ensure confidentiality Check that the person can hear you adequately Assure the person that the call is not recorded Find alternative methods to share resources e.g. post	Multitask whilst working with a person online Assume that the person will call back if connection is lost Use your personal phone (the person may contact you)

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