We are pleased to advise that deep linking capability, enabling users to directly download individual mobile toolkits, has now been released on the RDS mobile app. When you install the update, you will see that each toolkit has a small QR code icon the header area beside the search icon – see screenshot below. Clicking on this icon will open up a window with a full-size QR code and the alternative of a short URL for sharing with users. Instructions are provided.
You may need to actively install the update to install RDS app version 4.7.1 to see this improvement. Installing this update is also strongly recommended to get the full benefits of the new contingency arrangements – specifically, that if the RDS website should fail, you will still be able to download new mobile app toolkits.
To check your current RDS version, click on the three dots bottom right of the RDS app screen. This takes you to a “More” page where you will see the version number. To install latest updates:
On iPhones – go to the Apple store, click on your profile icon top right, scroll down to see the apps waiting to be updated and update the RDS app.
On Android phones – these can vary, but try going to the Google Play store, click on your profile icon top right, click on “Manage apps and device”, select and update the RDS app.
Please get in touch with ann.wales3@nhs.scot with any questions.
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| Active listening is even more important |
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Show you care: really focus on the person, make eye contact, put away your phone
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Have patience: it may take time and even several attempts before the person is ready to open up
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Open questions
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Have COURAGE: don't be put off by a negative response or feel you need to fill a silence |
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Many people are not sure if they should talk about their worries
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We need to notice but not push
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Keep speech volume normal: not raise or too quiet. Talk in a normal tone to show that you don’t feel threatened, angry or shocked
Be assertive:
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You can use good communication skills and genuine empathy to enable a person to express how they feel about what is causing them worry or distress AND how to find out about addressing it |
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NEVER probe a person to talk about more than they want to because this can cause extreme distress if not handled by trained experts |
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Stay with them and continue to communicate with empathy |
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Leave them alone for a while to have a cup of tea or watch TV to an hour or so |
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Suggested that they pop/phone in tomorrow or next week to have another chat and proactively suggest a time |
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Call for assistance if you are
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Workbook ExerciseThink about an occasion when you have supported a person who was distressed. How did you feel about the immediate support you gave?
Think about:
How did you adapt your support to reflect these five key elements?
Reflect on your support to the person:
Infoforwellbeing