Patient Knows Best | Right Decisions

Please update your RDS mobile app to version 4.7.1

We are pleased to advise that deep linking capability, enabling users to directly download individual mobile toolkits, has now been released on the RDS mobile app. When you install the update, you will see that each toolkit has a small QR code icon the header area beside the search icon – see screenshot below. Clicking on this icon will open up a window with a full-size QR code and the alternative of a short URL for sharing with users. Instructions are provided.

You may need to actively install the update to install RDS app version 4.7.1 to see this improvement. Installing this update is also strongly recommended to get the full benefits of the new contingency arrangements – specifically, that if the RDS website should fail, you will still be able to download new mobile app toolkits.

To check your current RDS version, click on the three dots bottom right of the RDS app screen. This takes you to a “More” page where you will see the version number. To install latest updates:

On iPhones – go to the Apple store, click on your profile icon top right, scroll down to see the apps waiting to be updated and update the RDS app.

On Android phones – these can vary, but try going to the Google Play store, click on your profile icon top right, click on “Manage apps and device”, select and update the RDS app.

Please get in touch with ann.wales3@nhs.scot with any questions.

The Patient Knows Best (PKB) system provides online access to important clinical information including test results, clinic letters and current medication, along with links to kidney conditions and treatments.

Visit: www.patientsknowbest.com/renal to find out more

Within PKB there is the facility to contact the renal unit. However, we would advise that this facility is NOT used for clinical questions about your kidney condition, results or medicines. The inbox will only be looked at once or twice per week and if you have any urgent queries about your renal health, results or medication please contact the Renal Unit via email: ggc.renalservices@nhs.scot or discuss at your next clinic appointment.

If you complete the details below and click on "submit" we can begin the process of getting you registered. Please note that although this "form" is in a secure environment we will delete it once we have registered you on PKB.

Glasgow Request Form