Welcome to the Right Decision Service (RDS) newsletter for October 2024.
Development of the contingency solutions to maximise RDS resilience and minimise risk of future outages is in progress, aiming for completion by Christmas. As a reminder, these contingency arrangements are:
In the meantime, a gentle reminder to encourage users to download essential clinical toolkits to their mobile devices so that there is an offline version always available.
A new scheduled deployment with minor improvements drawn from support tickets, externally funded projects, information related to outages, and feature requests will take place in early December. Key improvements planned are:
We are also seeking approval to use the NHS Scotland logo and title for the RDS app on the app stores to help with audience engagement and clarity around the provenance of RDS.
We are still hopeful that user acceptance testing for at least the Search and browse enhancements can take place before Christmas. Thank you for your patience and understanding in waiting for these improvements. Timescales have been pushed back by old app migration challenges, work to address outages, and most recently implementing the contingency arrangements.
We are aware that there continue to be some issues around a number of RDS support tickets, in part due to constraints around visibility for the RDS team of the tickets in the existing support portal. We are investigating the potential to move to a new support ticket requesting system from early in the new year. We will organise the proposed webinar around support ticket processes once we have confirmed the way forward with the system.
There is a known issue with alterations in formatting of some RDS tables which seems to have arisen as a result of the 17 October deployment. Tactuum is working on a fix and on implementing additional regression testing to prevent this issue recurring.
Recently launched toolkits include:
NHS Lothian Infectious Diseases
Scottish Health Technologies Group – Technology Assessment recommendations
NHS Tayside Anaesthetics and Critical Care projects – an innovative toolkit which uses PowerAutomate to manage review and response to proposals for improvement projects.
If you would like to promote one of your new toolkits through this newsletter, please contact ann.wales3@nhs.scot
A number of toolkits are expected to go live before Christmas, including:
We have had a good response to the recent invitation to sign up to the new Teams channel for RDS editors. This provides a forum for editors to share learning, ideas and questions and we hope to hold regular webinars on topics of interest. The RDS team is in the process of joining participants to the channel and we’d encourage all editors to take part, using the registration form – available in Providers section of the RDS Learning and Support area.
The RDS team has worked with colleagues in NHS Grampian and the Digital Health & Care Innovation Centre to evaluate the impact of the Prevent the progress of diabetes web and mobile app in a small-scale pilot project. This app provides access to local and national resources and services targeted at people with prediabetes, a history of gestational diabetes, or candidates for remission. After just 8 weeks of using the app, 94% of patients reported increased their knowledge and understanding of diabetes, and 88% said it had increased their confidence and motivation to make lifestyle changes, highlighting specific behaviour changes. The learning from this project is informing development of a service model based on tailored support for patient groups with, high, medium and low digital self-efficacy.
Please contact ann.wales3@nhs.scot if you would like to know more about this project.
To book a place, please contact Olivia.graham@nhs.scot, providing your name, organisation, job role, and level of experience with RDS editing (none, a little, moderate, extensive.)
To invite colleagues to sign up to receive this newsletter, please signpost them to the registration form - also available in End-user and Provider sections of the RDS Learning and Support area. If you have any questions about the content of this newsletter, please contact his.decisionsupport@nhs.scot If you would prefer not to receive future newsletters, please email Olivia.graham@nhs.scot and ask to be removed from the circulation list.
With kind regards
Right Decision Service team
Healthcare Improvement Scotland
The Right Decision Service: the national decision support platform for Scotland’s health and care
Website: https://rightdecisions.scot.nhs.uk Mobile app download: Apple Android
Key Contact - Susan Thompson, Communication Manager - Equality and Human Rights Team
susan.thompson@ggc.scot.nhs.uk
Author - Jacqueline Fairweather - jacqueline.fairweather@ggc.scot.nhs.uk
Co-Authors - Susan Thompson, Jac Ross
Main Contact e-mail - equality@ggc.scot.nhs.uk
The one infographic included has accordion sections below explaining each part of the diagram. Therefore, there is no requirement for alt-text.
Authors:
Communications Manager - Equality and Human Rights Team
Equality and Human Rights Team Leader
Equality and Human Rights Practitioner (Autism Lead)
Processes and Key Responsibilities:
Review and sign-off of content at time of initial publication
Meeting with Leads/ Contributors of app content. This will be previewed by all
before being approved for publication.
Review and sign-off of initial delivery of the content via the RDP
Meeting with Leads/ Contributors of app content. This will be previewed by all
before being approved for publication.
Proposing updates and signing off proposals for updates to the content after
initial publication, outwith the scheduled review dates.
If there were changes of legislation, feedback etc, the key contact would
speak to the Lead Clinician and look for agreement on whether to publish.
Review and sign-off of updated content via the RDP, outwith the scheduled
review dates.
If there was feedback suggesting a change to the layout of content, the key
contact would speak to the Lead Clinician and look for agreement on whether
to publish.
Determining the review date(s) for content.
Some pathways are more likely to change than others due to complexity. They
would have more regular review dates. As standard, we would review all
content every 6 months.
Receiving the automated alerts from RDP when the content is due for review, and ensuring that the review takes place in a timely manner?
Team meeting to be arranged and the authors would review their respective content.
Content Updates:
The GGC Knowledge Services Team will make updates to the content. The Clinical
Team will make small changes where possible
The lived experience of Autistic people has been used in compiling this Toolkit. It has also been reviewed by services within NHSGGC.
Autistic SPACE Framework taken from:
Docherty, M. et al. Autistic SPACE: a novel framework for meeting the needs of autistic people in healthcare Settings. British Journal of Hospital Medicine. 84 (4). April 2023.
General Text has been adapted for the target audience.
The lived experience of Autistic people, a literature review and online evidence used by main author Jacqueline Fairweather.
All Toolkit content has been approved by the Public Health Senior Management Team
Autistic patients using generic services do not always have their needs met.
This presents a risk for all Staff working with Autistic people.
Suggested mitigations within the Toolkit are based on current evidence. There is a Space Diagram within the Toolkit (that will not change) which provides guidance on the experiences of Autistic people.
User Testing process is complete.
GGC - Meeting the needs of Autistic People