Paediatric Respiratory Physiotherapy

Picture of a man at a desk looking at a laptop. A young child stands behind him.  A woman is seated to the left holding a baby and a bottle.

Human impact story perspective: both citizen, patient and staff

The Paediatric Respiratory Physiotherapy team had started to consider the use of NearMe remote video consultations, before the COVID-19 pandemic. This was mainly for patients and families who needed to travel a significant distance. The pandemic required the team to reconsider the use of the digital platform in order to maintain the service. The team reflected on the experience and how it has led to service change and how they have re-shaped their service for the future. PRP patients have complex needs which need a tailored therapy plan and close monitoring.

Some of the team were initially reluctant to use Near Me and worried about the technology and service quality. When the team met to discuss a plan of implementing Near Me, everyone got involved – from the service manager to students. A survey was undertaken to show success of a consultation from service user and physiotherapist points of view. This motivated the team even though it was daunting at first. They supported each other to make the calls work smoothly and overcome any technical concerns. The team asked their patients and families what they thought of virtual appointments. The feedback was overwhelmingly positive.

“So much easier, as it would take us 6 hours to travel to the hospital and this was instant.”

“I was much more relaxed than in the physio department.”

“Online meant we could both take part with our son.”

Staff and students reported the platform was easy to use and gave a greater insight to the patient's current condition than a phone call. The practice educator could join in the call with the student. Some appointments were organised to allow others from the multi-disciplinary team join in. The future holds much more appetite for a blended approach to patient consultations. The service recognises the role of Near Me in the delivery of patient care and will continue to use it.