Introduction

Infographic titled what we have delivered with eHealth logo at the top and NHS Greater Glasgow and Clyde logo at the bottom.  Covid-19: 3m+ vaccines recorded, 283k virtual consultations in 2 years, x8 rapid establishment of Covid Community Assessment Services, 235 GP practices integrated with Clinical Portal, 80k+ Covid Hub referrals since March 2020, 38k device replacements and upgrades, 40k+ patients referred to COVID Community Centre in 2 years, 18.5k enabled remote access for staff, 200+ care and nursing homes testing set-up and training.  Social care: 115k accesses to social care records on Clinical Portal yearly. Hospital: yearly - 24.4m medicines administered, 3.3m medicines prescribed, 2.1m letters to GPs, ~10% reduction in missed doses, 300k prescribing decisions amended due to decision support. Acute hospital: 4,320,987 patients on TrakCare database.  Yearly - 42m lab test requests, 109k cardiology requests, 1.2m radiology imaging requests, 18m Clinical Portal logins, 20,733 TrakCare users.  Community: 922,155 patients on EMIS database, 354k clinical letters yearly.  GP 22.9+ prescription items and community pharmacy 36.9m+ medicines dispensed yearly.

 

What we have delivered

The COVID-19 pandemic accelerated delivery against many elements of the 2018-22 strategy requiring rapid creation of new processes and support for new facilities and systems to support diagnosis, treatment, vaccination and monitoring.

The implementation of HEPMA (Hospital Electronic Prescribing and Medicines Administration) was brought forward to facilitate the COVID-19 response including remote prescribing. The redesign of urgent care introduced new electronic referral pathways and transformation of the GP Out of Hours service. Provision of IT equipment and Microsoft Office 365 tools significantly expanded to support the transformation of remote working practice necessitated by the pandemic.

During this time we have found new ways to introduce digitally enabled change at scale and pace, and we will carry these lessons forward both for planned work and any future pandemics or similar challenges.