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Young People who are Sexually Active - A Guide for Staff Working with this Client Group
Important contact details – Health Board specific contact details tables

Announcements and latest updates

Right Decision Service newsletter: October 2024

Welcome to the Right Decision Service (RDS) newsletter for October 2024.

1.Contingency arrangements for RDS outages

Development of the contingency solutions to maximise RDS resilience and minimise risk of future outages is in progress, aiming for completion by Christmas. As a reminder, these contingency arrangements are:

Optimising mobile app build process
Mobile app always to be downloadable.
Serialising builds to mobile app; separate mobile app build from other editorial and end-user processes
Load balancing – provides failover (also enables separation of editorial processes from other processes to improve performance.)

In the meantime, a gentle reminder to encourage users to download essential clinical toolkits to their mobile devices so that there is an offline version always available.

2. New deployment with improvements.

A new scheduled deployment with minor improvements drawn from support tickets, externally funded projects, information related to outages, and feature requests will take place in early December. Key improvements planned are:

Deep-linking to individual toolkits within the RDS mobile app. Each toolkit will now have its own direct URL and QR code, both accessible from the app. These can be used to download the toolkit directly where users already have the RDS app installed. If the user does not yet have the RDS app installed, they will be taken to the app store to install the app and immediately afterwards the toolkit will automatically open and download. Note that this will go live a few days later than the improvements below due to the need to link up the mobile front end to the changes in the content management system.
Introducing an Announcement Header field to replace the hardcoded "Announcements and latest updates" text. This will enable users to see at a glance the focus of new announcements.
Automated daily emptying of the recycling bin (with a 30 day rolling grace period) in the content management system. A bug preventing complete emptying of the recycling bin contributed to one of the outages earlier this year.
Supporting multiple passcodes (ticket 6079)
Expanding accordion section to show location of a search result rather than requiring user coming from a search result to manually open all sections and search again for the term.
Displaying first accordion section Content text as a snippet on the search results page as a fallback if default/main content is not provided
Displaying the context of each search result in the form of a link to the relevant parent tool/section. This will help users to choose which search result is most likely to be appropriate for their needs.
As part of release of the new national benzodiazepine quality prescribing guidance toolkit sponsored by Scottish Government Effective Prescribing and Therapeutics, a digital tool to support creation of benzodiazepine tapering/withdrawal schedules.

We are also seeking approval to use the NHS Scotland logo and title for the RDS app on the app stores to help with audience engagement and clarity around the provenance of RDS.

3. RDS Search, Browse and Archive/Version control enhancements

We are still hopeful that user acceptance testing for at least the Search and browse enhancements can take place before Christmas. Thank you for your patience and understanding in waiting for these improvements. Timescales have been pushed back by old app migration challenges, work to address outages, and most recently implementing the contingency arrangements.

4. Support tickets

We are aware that there continue to be some issues around a number of RDS support tickets, in part due to constraints around visibility for the RDS team of the tickets in the existing support portal. We are investigating the potential to move to a new support ticket requesting system from early in the new year. We will organise the proposed webinar around support ticket processes once we have confirmed the way forward with the system.

Table formatting

There is a known issue with alterations in formatting of some RDS tables which seems to have arisen as a result of the 17 October deployment. Tactuum is working on a fix and on implementing additional regression testing to prevent this issue recurring.

5. New RDS toolkits

Recently launched toolkits include:

NHS Lothian Infectious Diseases

Scottish Health Technologies Group – Technology Assessment recommendations

NHS Tayside Anaesthetics and Critical Care projects – an innovative toolkit which uses PowerAutomate to manage review and response to proposals for improvement projects.

If you would like to promote one of your new toolkits through this newsletter, please contact ann.wales3@nhs.scot

A number of toolkits are expected to go live before Christmas, including:

Focus on dementia
Highland Council Getting it Right for Every Child
Dumfries and Galloway Adult Support and Protection procedures
National Waiting Well toolkit
Fertility Scotland National Network
NHS Lothian postural care for care homes

6.Sign up to RDS Editors Teams channel

We have had a good response to the recent invitation to sign up to the new Teams channel for RDS editors. This provides a forum for editors to share learning, ideas and questions and we hope to hold regular webinars on topics of interest. The RDS team is in the process of joining participants to the channel and we’d encourage all editors to take part, using the registration form – available in Providers section of the RDS Learning and Support area.

7. Evaluation projects

The RDS team has worked with colleagues in NHS Grampian and the Digital Health & Care Innovation Centre to evaluate the impact of the Prevent the progress of diabetes web and mobile app in a small-scale pilot project. This app provides access to local and national resources and services targeted at people with prediabetes, a history of gestational diabetes, or candidates for remission. After just 8 weeks of using the app, 94% of patients reported increased their knowledge and understanding of diabetes, and 88% said it had increased their confidence and motivation to make lifestyle changes, highlighting specific behaviour changes. The learning from this project is informing development of a service model based on tailored support for patient groups with, high, medium and low digital self-efficacy.

Please contact ann.wales3@nhs.scot if you would like to know more about this project.

Training sessions for new editors (also serve as refresher sessions for existing editors) will take place on the following dates:

Friday 29th November 3-4 pm
Thursday 5 December 3.30 -4.30 pm

To book a place, please contact Olivia.graham@nhs.scot, providing your name, organisation, job role, and level of experience with RDS editing (none, a little, moderate, extensive.)

To invite colleagues to sign up to receive this newsletter, please signpost them to the registration form - also available in End-user and Provider sections of the RDS Learning and Support area. If you have any questions about the content of this newsletter, please contact his.decisionsupport@nhs.scot If you would prefer not to receive future newsletters, please email Olivia.graham@nhs.scot and ask to be removed from the circulation list.

With kind regards

Right Decision Service team

Healthcare Improvement Scotland

The Right Decision Service: the national decision support platform for Scotland’s health and care

Website: https://rightdecisions.scot.nhs.uk Mobile app download: Apple Android

Important contact details – Health Board specific contact details tables

DGRefHelp - NHS Dumfries & Galloway

NHS Dumfries and Galloway

NHS Ayrshire & Arran

Position	Contact Details
Dedicated Consultant Paediatrician for Child Protection	Dr Mona Rahim, Rainbow House, Ayrshire Central Hospital, Irvine, KA12 8SS 01294 323 070/ 01294 323 435 Mona.Rahim@aapct.scot.nhs.uk
Sexual Assault Referral Centre	The Archway, Sandyford Place, G3 7NB. 014 1211 8175
Child Protection Health Team	Flat 62 Lister Street, Crosshouse Hospital, KA2 0BE 01563826001/002
Child Protection Lead	Nurse Consultant Flat 62 Lister Street, Crosshouse Hospital, KA2 0BE 01563 825834
Family Protection Units	Ayrshire Public Protection Unit, Kilmarnock Police Office 01563 505135 (covers all Ayrshire)
Social care direct	South Ayrshire Children’s Services - Children and Families Social Work, Child Care Teams Ayr 01292 267675 Girvan 01465 716124 North Ayrshire Irvine: 01294 310300 Kilbirnie: 01505 684551 Arran: 01770 600742 Ardrossan: 01294 468213 East Ayrshire Kilmarnock:01563 554200 Cumnock: 01290 427840 Pan-Ayrshire Emergency Social Work Service- out of hours Tel: 0800 328 7758
Oncall FP/GUM Consultant	No on-call consultant. For child protection, contact paediatric on-call consultant.
Childline Scotland	0800 11 11 (For Children) 0870 336 2910 (For Professionals)
Rape Crisis Centre	Rape Counselling and Resource Centre PO Box 23 Kilmarnock KA1 1DP Office: 01563 544686 Helpline: 01563 541769 Email: rcrc1@btconnect.com Web: rapecounsellingandresourcecentre.co.uk

NHS Dumfries & Galloway

Position	Contact Details
Dedicated Consultant Paediatrician for Child Protection	Lead Clinician for Child Protection Dumfries Royal Infirmary, Cargenbridge, Dumfries DG2 8RX Tel: 01387 246246 and ask to speak to Lead Clinician for Child Protection, if they unavailable ask for the paediatrician on call
NHS Public Protection Unit	Nurse Consultant in Child Protection NHS Public Protection Team, Room 1, 2nd Floor South, Mountainhall Treatment Centre, Dumfries DG1 4AP Tel: 01387 244300
Child Protection Lead for Sexual Health	Child Protection Lead Clinician for Sexual Health Tel: 01387 244616 and ask for Dr Soosan Romel or Lead Nurse
Sexual Health D&G	Nithbank, Dumfries DG1 2SD Tel: 0345 702 3687 Email: dgsexualhealth@nhs.net www.sexualhealthdg.co.uk
Child and Adolescent Mental Health Services (CAMHS) and ISSU18	The Willows Crichton Campus Dumfries DG1 4TG Tel : 013878 244662 ISSU18 – young people’s substance service is a regional service for children and young people aged 0 to 18, who are experiencing problematic substance misuse (including alcohol) together with multiple complex problems. These problems may include mental health issues such as depression, ADHD or an anxiety disorder.
Public Protection Unit	Tel 101 and ask for the Public Protection Unit in D&G
Social Work D&G	In and Out of Hours Call 030 33 33 3001
Sexual Assault	Police 999 or 101 Sexual Assault Referral Centre 0800 148 88 88 https://www.nhsinform.scot/turn-to-sarcs/
Rape Crisis Scotland	Dumfries & Galloway Rape Crisis & Sexual Abuse Centre support Centre, 7 Church Crescent, Dumfries, DG1 2DF Tel: 01387 253113 or text 07537410027 info@rape-crisis.org.uk Rape Crisis Scotland Helpline every day, 6pm to midnight Tel: 08088 01 03 02
Childline Scotland	Tel: 0800 1111
Hear 4 U	Specialist Advocacy Services for Children and Young People 7 George Street Muse Dumfries DG1 1HH Tel: 01387 264733 Hear 4u Advocacy Service Dumfries & Galloway
LGBT Youth	DG1 Leisure Complex, Hoods Loaning, Dumfries DG1 2HT Call: 01387 255 058 Email: info@lgbtyouth.org.uk https://lgbtyouth.org.uk/life-in-scotland-for-young-people-in-dumfries-and-galloway/
Domestic Abuse Services/Women’s Aid	Dumfriesshire and Stewartry Women’s Aid 12 Whitesands Dumfries DG1 4TE Tel : 01387 263052 or 07710 152 772 https://www.dumfriesshireandstewartrywomensaid.co.uk/contact-us/ Wigtownshire Women’s Aid 22 Bellevilla Road, Stranraer DG9 8ED Tel: 01776 703 104 https://wigwa.org.uk/contact/ National Domestic Abuse Helpline: 0800 027 1234

NHS Forth Valley

Position	Contact Details
Dedicated Consultant Paediatrician for Child Protection	Kristyna Bohmova
Sexual Assault Referral Centre	The Archway, Sandyford Place, G3 7NB. 014 1211 8175
Child Protection Unit	01786 477420
Child Protection Lead	Strategic – Gillian Mortan
Family Protection Units	01324 574 948
Social care direct	Stirling 01786 404040 Clackmannan 01259 22500 0 Falkirk 01324 506400 Emergency out of hours: 01786470500
Oncall FP/GUM Consultant	No on call
Childline Scotland	0800 11 11 (For Children) 0870 336 2910 (For Professionals)
Rape Crisis Centre	Telephone support 08088 01 03 02

NHS Greater Glasgow & Clyde

Position	Contact Details
Dedicated Consultant Paediatricianfor Child Protection	Via Children’s Hospital switchboard: 0141 201 0000
Sexual Assault Referral Centre	The Archway, Sandyford Place, G3 7NB. 014 1211 8175
Child Protection Unit	Royal Hospital for Sick Children, Tel: 0141 201 9253
Sandyford Child ProtectionLead	0141 211-8613
Family Protection Units	North Glasgow + East Dumbartonshire Saracen Police Office 0141 532 3966/3967	Dumbartonshire Clydebank Police Office 0141 532 3358/3314	East Glasgow Baird Street/ Saracen Police Office 0141 532 3966/3967	South Glasgow + East Renfrewshire Aitkenhead Police Office 0141 532 5003/4985
	Hamilton, Cambuslang & East Kilbride Cambuslang Blantyre Police Office 01698 202536	Motherwell Motherwell Police Office 01698 483095	Central and West Glasgow Stewart Street Police Office 0141 532 3004/3031	Renfrew, Paisley & Greenock Renfrew Police Office 0141 532 6121/6160
	Ayrshire & Kilmarnock Ayr Police Office - 01563 505135/505092
Social care direct	Phone 0141 287 0555 Out of hours: 0800 811505
Oncall FP/GUM Consultant	Sandyford Consultants can be contacted by paging via Gartnavel Switchboard 0141-211-3000
Childline Scotland	0800 11 11 (For Children) 0870 336 2910 (For Professionals) - 18 Albion Street, Glasgow, G1
StrathclydeRape Crisis Centre	PO Box 53, Glasgow G1 1WE 0141 552 3200

NHS Lanarkshire

Position	Contact Details
Dedicated Consultant Paediatrician for Child Protection	Lead Clinician for Child Protection Dr Lila Agrawal, Motherwell Health Centre Tel: 01698 242657 and ask to speak to Lead Clinician for Child Protection, if they unavailable ask for the paediatrician on call
Child Protection Unit	Nurse Consultant in Child Protection NHS Child Protection Team, Regent House, 9 High Street, Hamilton ML3 7ES Tel: 01698 452858 and ask to speak with Nurse consultant or on call advisor
Child Protection Lead for Sexual Health	Child Protection Lead Clinician for Sexual Health Dr Rashmi Ronghe Tel: 01236 707591 and ask for Dr Rashmi Ronghe or Lead Nurse
Social Work Dept North South	Airdrie 01236 757000 Coatbridge 01236 622100	Cumbernauld 01236638700 Bellshill 01698 346666	Motherwell 01698 332100 Wishaw 01698 348200
	Rutherglen 01416135000 East Kilbride 0135580700	Hamilton 01698 455400	Clydesdale 0303 123 1008
	Out of hours call West of Scotland standby Tel: 0303 123 1008
Sexual Assault Referral Centre	The Archway, Sandyford Place, Glasgow, G3 7NB. Tel: 014 1211 8175
Childline Scotland	Tel: 0800 1111 (for children) Tel: 0870 336 2910 (for professionals)
Rape Crisis Scotland	Free Rape Crisis Scotland Helpline every day 6pm to midnight Tel: 08088 01 03 02 Southwest Rape Crisis & Sexual Abuse Centre, George Street Mews, Dumfries DG1 1HH Tel: 01387 253113 Lanarkshire Rape Crisis Centre 23-25 Brandon Street, Hamilton ML3 6DA. Tel 01698 527006

Last reviewed: 31/05/2024

Next review date: 31/01/2025

Author(s): West of Scotland Managed Clinical Network in Sexual Health Clinical Guidelines Group .

Version: 3.1

Approved By: West of Scotland Managed Clinical Network in Sexual Health