Escalation process | Right Decisions

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Escalation process

Please update your RDS mobile app to version 4.7.1

We are pleased to advise that deep linking capability, enabling users to directly download individual mobile toolkits, has now been released on the RDS mobile app. When you install the update, you will see that each toolkit has a small QR code icon the header area beside the search icon – see screenshot below. Clicking on this icon will open up a window with a full-size QR code and the alternative of a short URL for sharing with users. Instructions are provided.

You may need to actively install the update to install RDS app version 4.7.1 to see this improvement. Installing this update is also strongly recommended to get the full benefits of the new contingency arrangements – specifically, that if the RDS website should fail, you will still be able to download new mobile app toolkits.

To check your current RDS version, click on the three dots bottom right of the RDS app screen. This takes you to a “More” page where you will see the version number. To install latest updates:

On iPhones – go to the Apple store, click on your profile icon top right, scroll down to see the apps waiting to be updated and update the RDS app.

On Android phones – these can vary, but try going to the Google Play store, click on your profile icon top right, click on “Manage apps and device”, select and update the RDS app.

Please get in touch with ann.wales3@nhs.scot with any questions.

For adults who meet the ASP three point criteria and who are subject to three repeat referrals in a six month period, the expectation is that council procedures will have robust systems in place to mitigate any identified risk to the adult.

If the local authority receives a referral for an adult concern but believes it to meet the three point criteria under the Act, each area should have clearly defined processes in place to trigger the consideration of escalation from a Concern to an ASP Referral.

For high risk, complex cases (e.g. extreme self-neglect) where it has not been possible to effectively address risks (i.e. the service user will not engage and has refused offers of support) each area should consider the need to have an escalation process to ensure senior managers within the Health and Social Care Partnership and other appropriate partners, are aware of the level of risk, and have the opportunity to discuss cases and potentially suggest alternative/additional approaches and /or release resources.