Hospital communication book
- Picture books to aid communication between health professionals and service users can be accessedhere
The transfer of ownership of the Right Decision Service from the Digital Health & Care Innovation Centre to Healthcare Improvement Scotland was formally announced in a media release issued on 20th November 2023. This NHS ownership is key to embedding the Right Decision Service as a national asset for Scotland's health and care.
Quotations from this media release below:
Health Secretary, Michael Matheson, said:
“This is a groundbreaking example of a digital service that has been developed and piloted with our partners Digital Health and Care Innovation Centre (DHI) through to delivery. The programme is now transitioning into a national service in support of our workforce to be led by a national NHS Board (HIS) and highlights the success of our collaborative approach.
“I’d like to thank all of those involved in the development of the Right Decision Service and look forward to our health and care workforce being able to make greater use of decision support tools.” “I’d like to thank all those involves in the development of the Right Decision Service and look forward to the programmes future success.”
Safia Qureshi, Director of Evidence & Digital, Healthcare Improvement Scotland, comments:
"We are delighted that the Right Decision Service will be joining us, as it presents a unique opportunity to deliver our advice and guidance at the point of care. This will significantly benefit patient safety, making it easier for health and care professionals to access the information they need to make the right decisions, at the right time. We hope that the future development of the Right Decision Service will have a significant, positive impact for health and care staff, freeing up more of their time and using resources available to them as efficiently as possible.
"I would also like to thank the Digital Health & Care Innovation Centre for their outstanding work in establishing this invaluable service. We are really excited to embark on this exciting project together.”
Dr Ann Wales, Programme Lead for Knowledge and Decision Support, Healthcare Improvement Scotland, said:
“The Once for Scotland Right Decisions app is a step-change in support for evidence-based health and social care decisions. It harnesses the power of evidence and technology to bring decision-making tools to the fingertips of health and social care practitioners. It frees up practitioner time to care, enables safer, more consistent care and support across Scotland, and strengthens the focus on individuals’ needs.
“I am hugely grateful to the Digital Health & Care Innovation Centre for steering and championing the Right Decision Service through its early stages of development. I’m delighted that the service is now moving fully into the NHS with leadership from Healthcare Improvement Scotland. This will consolidate the role of the Right Decision Service as a driving force for evidence-based practice and improvement across Scotland.”
Professor George Crooks OBE, Chief Executive Officer, Digital Health & Care Innovation Centre (DHI), said:
“The transfer of the Right Decision service from DHI into Healthcare Improvement Scotland, where it will continue to flourish and add increasing value to the delivery of high quality, safe health and care services for the people of Scotland, demonstrates how a national innovation centre can support, nurture and grow a new digital service to the point where it can successfully move to national adoption and scale. DHI is a national asset that will continue to support the people of Scotland and importantly those charged with delivering health and care services to access world class digital health and care solutions.”
There are a number of websites that provide Easy Read information. Be aware that some Easy Read will be specific to the hospital or area where it was produced.
You can look on the sites below or search on the web for the subject you are looking for, followed by the words ‘easy read’ and /or ‘Learning disabilities’. Make sure any legal information, particularly around Mental Health, relates to Scotland.
Good sites for easy read are:
Things to think about first:
Check what the Communication Needs of the person you are supporting to see if Easy Read is appropriate.
Is Easy Read the best way to put across your message? For example would a demonstration be better?
Ask questions like:
Before making your referral foraccessible information, think about:
To source existing accessible information -1 week.
To create new accessible information - Approximately 2 months from time of request to completion.
This can vary depending on the complexity of the information, availability of photographer etc.
Printing - We can provide you with an electronic master copy. However any printing is the responsibility of the person making the request.
Distribution and keeping information
Distribution is the responsibility of the person making the request for work. The Accessible Information Officer will keep any accessible information created in an electronic format. It may be put onto the NHS Highland intranet for use by NHSH Learning Disabilities services and shared with other NHS Trusts.
Reason for not accepting any requests for accessible information:
It is not an appropriate referral.
There may be existing accessible information or the request is for an individual.
If it is for an individual person then please refer to appropriate
Speech & Language Therapy Team.
Accessible Information Officer, Adult Learning Disability Team, Drumossie Unit, New Craigs, Inverness, IV3 8NP, 01463 704000 EXT: 2279
Link to form can be accessed here