If your child does not have a life or limb threatening injury, consider calling NHS 24 on 111.
You may be allocated a virtual appointment on the same day with a doctor or nurse practitioner at our Flow Navigation Hub. This may avoid the need to travel to hospital.
If after talking to you and your child, they feel you do need to be seen at an Emergency Department or Minor Injury Unit they will direct you to your nearest one.
Self Care | |
For wear and tear, minor trips and everything in between. Self-care You can treat your child's very minor illnesses and injuries at home. Some illnesses can be treated in your own home with support and advice from the services listed when required, using the recommended medicines and getting plenty of rest. |
Sound advice Children can recover from illness quickly but also can become more poorly quickly; it is important to seek further advice if a child's condition gets worse. |
Local Pharmacist | |
Pharmacists are experts in many aspects of healthcare. They are the first port of call for minor ailments and can provide advice and medication (if needed) for a wide range of long term conditions and common ailments including coughs and colds. Pharmacy First is a free service. You do not need an appointment and many pharmacies have a private consultation area. Your pharmacist will let you know if you need further medical attention. |
Sound advice |
Health Visitor | |
Health visitors are nurses or midwives who are passionate about promoting healthy lifestyle and preventing illness through the Universal Health Visiting Pathway. They work with you through your pregnancy up until your child is ready to start school. Your health visitor may be able to refer you on to other health professionals, for example if there are hearing or vision concerns. Contact them by phoning your local health visiting team. |
Sound advice Health visitors also provide advice, support and guidance in caring for your child, including:
For more information watch the video: What does a health visitor do? |
GP (General Practitioner) | |
GPs assess, treat and manage a whole range of health problems. They also provide health education, give vaccinations and carry out simple surgical procedures. Your GP will arrange a referral to a hospital specialist should you need it. |
Sound advice You have a choice of service:
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If you’re not sure which NHS service you need, call NHS 111. An adviser will ask you questions to assess your symptoms and then give you the advice you need, or direct you straightaway to the best service for you in your area. |
Sound advice Use NHS 24 if you are unsure what to do next, have any questions about a condition or treatment or require information about local health services. |
Emergency Department | |
Emergency departments provide vital care for life-threatening emergencies, such as loss of consciousness, suspected heart attacks, breathing difficulties, or severe bleeding that cannot be stopped. If you’re not sure it’s an emergency, call NHS 111 for advice. |
Sound advice
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Content adapted with permission from the what0-18.nhs.uk resource produced by the Healthier Together initiative