RHC supports for families on the Neonatal Unit

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Having a premature or sick baby/babies can be very stressful and frightening for families for lots of different reasons. The neonatal nurses caring for you will provide support on a day by day basis. We know that having helpful support can make a big difference to families. For this reason, the Neonatal Unit offers a range of different types of additional supports for families (practical, emotional/psychological, and spiritual). These include:

The Family Support & Information Service

Telephone: 0141 452 4012

Located on the ground floor of the Royal Hospital for Children; Refer to our webpage

Whether you are a parent, a family member, a carer, or a member of staff, we offer a friendly, comfortable and confidential environment where there is time for you to ask questions and receive support on any matter that may be important to you or your family.

We provide emotional support, information and referrals for money worries, carers support, housing, advocacy, employment, signposting to support groups and more. Why not pop in for a chat to see how we can support you.

We are open Monday to Friday 10am to 4pm.

Children’s Hospice Association (CHAS) Family Support Worker

Provides general support to all parents on the ward.  Provides specialist advice/information to parents who have a child with complex health and support needs. Please ask the nurse caring for your baby if you would like to speak to the CHAS worker.

The Hospital Spiritual Care Service

Contact telephone number 0141 452 4017; located in The Sanctuary on the ground floor of the Royal Hospital for Children.

The Sanctuary is a place of peace, meditation and prayer for all people and was designed with the needs of children and families in mind – as well as being inclusive of those of all backgrounds, faiths and belief groups and none. A monthly Remembrance Service is held in the Sanctuary for those who have been bereaved. 

The Spiritual Care Service delivers spiritual and religious care to all people. Spiritual care can address the need to have a sense of peace, security and hope particularly in the context of injury, illness or loss.

Healthcare Chaplains work with other NHS staff to ensure that these needs are met and, where appropriate, in partnership with local faith and belief groups. An NHS Healthcare Chaplain is always on-call and ward staff can arrange for them to be paged.  A Roman Catholic Priest is also available at all times. For more information please phone the Chaplain.

Blessings or naming ceremonies can be arranged via the Spiritual Care service if a family wishes.

 

The Maternity & Neonatal Psychological Interventions (MNPI) Team

Contact telephone number 0141 232 4333; located in the Neonatal Unit.

The MNPI Team consists of clinical psychologists, a psychological therapist, and specialist midwives. They are trained to help you work through any worries and feelings you may be having at the present time.

This can include:

  • helping to identify problems early
  • preventing problems worsening
  • promoting self care
  • supporting your relationship with your baby
  • identifying other appropriate support networks

The Team tries to meet with as many parents as they can as part of the routine care offered within the neonatal unit. If you have not been given an appointment and think it would be helpful for you, please ask the nurse caring for your family to contact us to arrange one. You can also contact us directly by telephoning 0141 232 4333. We are happy to meet with mums and dads either together or individually – whatever is more helpful. Everything we discuss is confidential within health. An appointment with the MNPI Team usually lasts for around 45 minutes but can be shorter if preferred. Some families find it helpful to meet with the MNPI Team on one occasion, while offers benefit from further contact. The time spent with the MNPI Team is tailored to best suit your needs, feelings and concerns.

The MNPI Team is available Monday to Friday 9:00am-5:00pm.

Office for Rare Conditions

The Office for Rare Conditions is working to put the patient to the forefront, offering information and support to those affected by conditions that are not common or may not yet even be diagnosed.

The Office for Rare Conditions, which is supported by the Glasgow Children’s Hospital Charity, the University of Glasgow and NHS Greater Glasgow & Clyde, works with patients and families affected by rare, low prevalence and undiagnosed conditions and the healthcare professionals who work with them.

Other helpful resources

  • BLISS: bliss.org.uk - for babies born premature or sick
  • Twins Trust (previously known as TAMBA): twinstrust.org - Supporting twins, triplets and more.

Editorial Information

Last reviewed: 11/06/2024

Next review date: 11/06/2026

Approved By: RHC Neonatal Team