Signs and symptoms
- Dysfunction of bladder, bowel or sexual function
- Sensory changes in saddle or peri-anal area
- Gait disturbance
Pain may be wholly absent; the patient may complain only of lack of bladder control and of saddle anaesthesia.
Welcome to the Right Decision Service (RDS) newsletter for September 2024.
This business case has now been endorsed by the HIS Board and will shortly be submitted to Scottish Government.
To balance increasing demand with available capacity and financial resource, the RDS team and Tactuum are now working together to implement closer management of support tickets. As a key part of this, we want to ensure clear, timely and consistent communication with yourselves as requesters.
Editors will now start seeing new messages come through in response to support ticket requests which reflect this tightening up and improvement of our processes.
Key points to note are:
2.1 Issues confirmed by the RDS and Tactuum teams as meeting the critical/urgent and high priority criteria will continue to be prioritised and dealt with immediately.
Critical/urgent issues are defined as:
Example – RDS website outage.
Please remember to email ann.wales3@nhs.scot and his.decisionsupport@nhs.scot with any critical/urgent issues in addition to raising a support ticket.
High priority issues are defined as:
Example – Build to app not working.
2.2 Support requests that are outwith the warranty period of 12 weeks since the software was originally developed will not be automatically addressed by Tactuum. The RDS team will consider these requests for costed development work and will obtain estimate of effort and cost from Tactuum for priority issues.
2.3 Support tickets for technical issues that are not classified as bugs will not be automatically addressed by Tactuum. The definition of a bug is ‘a defect in the software that is at variance with documented user requirements.’ Issues that are not bugs will also be considered for costed development work.
The majority of issues currently in support tickets fall into category 2 or 3 above, or both.
2.4 Non-urgent requests that require a deployment (i.e a new release of RDS) will normally be factored into the next scheduled release (currently end of Nov 2024 and end of Feb 2025) unless by special agreement with the RDS team.
Please note that we plan to move in the new year to a new system whereby requests all come to an RDS support portal in the first instance and are triaged from there to Tactuum when appropriate.
We will be organising a webinar in a few weeks’ time to take you through the details of the current support processes and criteria.
The next scheduled RDS deployment will take place at the end of November 2024. We are reviewing all outstanding support tickets and feature requests along with estimates of effort and cost to determine which items will be included in this deployment.
We will update you on this in the next newsletter and in the planned webinar about support ticket processes.
Many thanks to those of you who attended our recent webinar on the contingency arrangements being put in place to prevent future RDS outages as far as possible and minimise impact if they do occur. Please contact ann.wales3@nhs.scot if you would like a copy of the slides from this session.
The NES clinical knowledge pathway (CKP) publisher is now retired and the majority of pathways supported by this tool have been transferred to the RDS. Examples include:
NHS Lothian musculoskeletal pathways
NHS Fife rehabilitation musculoskeletal pathways
NHS Tayside paediatric pathways
Include:
Focus on frailty (from HIS Frailty improvement programme)
NHS GGC Money advice and support
If you would like to promote one of your new toolkits through this newsletter, please contact ann.wales3@nhs.scot
To go live imminently:
We have recently analysed the results of a survey of users of the Scottish Palliative Care Guidelines toolkit. Key findings from 61 respondents include:
Key strengths identified included:
Users highlighted key areas for improvement in terms of navigation and search functionality. The survey was very valuable in enabling us to uncover the specific issues affecting the user experience. Many of these can be addressed through content management approaches. The issues identified with search results echo other user feedback, and we are costing improvements with a view to implementation in the next RDS deployment.
This decision support software, sponsored by Scottish Government Effective Prescribing and Therapeutics Division, is now available for all primary care clinicians across NHS Tayside. Board-wide implementation is also planned for NHS Lothian, and NHS GGC, NHS Ayrshire and Arran and NHS Dumfries and Galloway have initial pilots in progress. The University of Dundee has been commissioned to evaluate impact of this decision support software on prescribing practice.
Ten bite-size (5 mins or less) video tutorials for RDS editors are now available in the “Resources for providers of RDS tools” section of the RDS. These cover core functionality including Save and preview, content page and media management, password management and much more.
10. Training sessions for new editors (also serve as refresher sessions for existing editors) will take place on the following dates:
To book a place, please contact Olivia.graham@nhs.scot, providing your name, organisation, job role, and level of experience with RDS editing (none, a little, moderate, extensive.)
If you have any questions about the content of this newsletter, please contact his.decisionsupport@nhs.scot
With kind regards
Right Decision Service team
Healthcare Improvement Scotland
The primary aim of the patient assessment and differential diagnosis is to exclude any serious pathology through screening for red flags.
It is important to bear in mind that red flags represent a list of clinical findings rather than a set of diagnostic labels. They raise an index of suspicion with regard to sinister pathology. It is only after clinically reasoning all assessment findings that a clinical diagnosis should be made. It is also important to retain a sense of perspective when examining patients as only 1% of examined patients are suspected of having a serious pathology. It is vital to look at the patient from a holistic perspective and consider the context of each finding in light of other findings.
NB: Index of suspicion only. Accumulation (cluster) of a number of red flags or increased frequency of main indicators increases that index of suspicion.
Red Flags: are essentially clinical prediction guides: they are not diagnostic tests and they are not necessarily predictors of diagnosis or prognosis. The main role of red flags is that when combined they help to raise the clinician’s index of suspicion. Red Flags II.
Age > 50 years + History of Cancer + Unexplained weight loss + Failure to improve after 1 month of conservative management. (SENSITIVITY 1.0 i.e. 100 %) Greenhalgh and Selfe (2006)
Where a patient is failing to respond to conservative management re-screening for red flags should be repeated.
If serious pathology is suspected discuss with senior colleague or clinical specialist for potential ONWARD REFERRAL referral as required.
Possible red flags that may indicate serious pathology are:
The Red Flag indicators of serious pathology include:
For guidance on the identification and onward referral for patients with suspected Serious Pathology, see the relevant sections below.
Signs and symptoms
Pain may be wholly absent; the patient may complain only of lack of bladder control and of saddle anaesthesia.
Signs and symptoms
Next steps
See West of Scotland guidelines for malignant spinal cord compression.
Signs and symptoms
Next steps
Onward referral for GP/Neuro.
Signs and symptoms
Next steps
Urgent referral to orthopaedics or GP
Signs and symptoms
Next steps
Refer to GP/Ortho.
Signs and symptoms
Next steps
Refer to Rheumatology.
Signs and symptoms
Next steps
Refer to ortho/A&E
Signs and symptoms
Next steps
Refer to surgical team/GP
Signs and symptoms
Next steps
Patient to contact NHS24 for advice.
Signs and symptoms
Next steps
Patient to contact NHS24 for advice.
Signs and symptoms
Next steps
Sign post to A&E or call 999.